Experience

IJT Direct

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• IT Support Technician

  • Nov 2012 - Present



Bentham Limited

• United Kingdom
• Retail Office Equipment
• 1 - 100 Employee

• IT Support Technician

  • Nov 2012 - Present



Babcock Marine, Plymouth (formerly DML)

• Senior Service Desk Analyst

  • Apr 2012 - Nov 2012

  Employed as a Senior Service Desk Analyst providing telephone/remote support for approx 4000 users across the country. Babcock Marine own and operate major dockyard facilities at Devonport and Rosyth. Working in a team of around 15 analysts, manning the service desk, logging calls and, when possible, providing problem resolution over the phone using Remote Desktop and DameWare Remote Control. Other duties include AD account management and creating and maintaining mailboxes and contacts using Exchange Management Console and scripts. Also BES admin and RSA SecurID admin. Show less



ATLAS Consortium

• UK Wide

• Field Support Engineer

  • Apr 2010 - Feb 2012

  Working on the DII project, I was a member of the IMPEX team responsible for exporting data from legacy systems and importing onto DII using AD, Exmerge & Robocopy. Working on the DII project, I was a member of the IMPEX team responsible for exporting data from legacy systems and importing onto DII using AD, Exmerge & Robocopy.



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Aug 2005 - Apr 2010

  First and second line support for the CHOtS domain at Yeovilton and several satellites supporting approximately 500 users using 20 NT4/Exchange 5.5 servers. First and second line support for the CHOtS domain at Yeovilton and several satellites supporting approximately 500 users using 20 NT4/Exchange 5.5 servers.



Defence Equipment & Support (DE&S)

• United Kingdom
• Defense and Space Manufacturing
• 700 & Above Employee

• XP Rollout Floorwalker

  • Feb 2005 - Jul 2005

  XP Rollout Floorwalker/Team Leader on the 5,500 seat DAWN Refurb 2 project. Standard floorwalking duties. XP Rollout Floorwalker/Team Leader on the 5,500 seat DAWN Refurb 2 project. Standard floorwalking duties.



QinetiQ

• United Kingdom
• Defense and Space Manufacturing
• 700 & Above Employee

• XP Rollout Engineer

  • Sep 2004 - Dec 2004

  9,600 user T2 project for QinetiQ. Imaging, customisation and delivery of PCs, user data migration, first/second line desktop support and floorwalking 9,600 user T2 project for QinetiQ. Imaging, customisation and delivery of PCs, user data migration, first/second line desktop support and floorwalking



BAE Systems

• United Kingdom
• Defense and Space Manufacturing
• 700 & Above Employee

• Desktop Support Engineer

  • Jan 2004 - Sep 2004

  Working for Synstar at BAe Systems in Bristol and various other BAe sites along the south coast. PC installs, software installs both scripted and via SMS, Helpdesk co-ordination and some network configuration. Working for Synstar at BAe Systems in Bristol and various other BAe sites along the south coast. PC installs, software installs both scripted and via SMS, Helpdesk co-ordination and some network configuration.



Engage (AKA Westland System Assessment Ltd)

• Yeovil

• Principal Support Engineer

  • Apr 1996 - Mar 2003

  Responsible for all hardware and software at the Yeovil office. Network administrator for both the Novell/GroupWise server and the Windows NT4/Exchange 5.5 domain Responsible for all hardware and software at the Yeovil office. Network administrator for both the Novell/GroupWise server and the Windows NT4/Exchange 5.5 domain