Marc Stanton

Managing Partner at Resollute Solutions
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
BR
Languages
  • English -
  • Portuguese -
  • Spanish -
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 2 ratings
  • (2)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Heath Johnson

Over the last 20 years I have worked with numerous leaders within the contact center business. Marc definitely ranks close to the top when it comes to people / organizational management and professionalism. He also knows the Brazil support business and does an excellent job working with other global leaders.

Elisandro Martins

I feel very gratified to have had the Marc as leader, very focused in their decisions, strong in the conduct of their teams. Marc is an outstanding professional: creative, intelligent, innovative and a great person to work.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • ClickUp Intermediate Certificate
    ClickUp
    Mar, 2023
    - Nov, 2024
  • Agile Project Management
    Coursera
    Nov, 2021
    - Nov, 2024
  • Fundamentals of Project Planning and Management
    University of Virginia
    Feb, 2017
    - Nov, 2024
  • A Beginner's Guide to Irrational Behavior
    Coursera
    May, 2014
    - Nov, 2024

Experience

  • Resollute Solutions
    • Brazil
    • Business Consulting and Services
    • 1 - 100 Employee
    • Managing Partner
      • Jul 2022 - Present

      We bring a practical approach to new projects or those in trouble. We eliminate the noise and focus on root cause inefficiency fix. The real challenge is to make the necessary operation changes and obtain efficiencies. We bring a practical approach to new projects or those in trouble. We eliminate the noise and focus on root cause inefficiency fix. The real challenge is to make the necessary operation changes and obtain efficiencies.

  • Stanton Consultoria
    • Porto Alegre, Rio Grande do Sul, Brazil
    • Supply Chain and Customer Service Consultant
      • Jul 2020 - Oct 2022

      • Telemedicine digital transformation project: business plan, venture capital fund evaluation, artificial intelligence solutions, customer satisfaction evaluation, call center operation set-up, cost modelling, operation processes, IT model validation and Business Plan • Project manager for electric vehicle charger manufacturer installation process • Telemedicine digital transformation project: business plan, venture capital fund evaluation, artificial intelligence solutions, customer satisfaction evaluation, call center operation set-up, cost modelling, operation processes, IT model validation and Business Plan • Project manager for electric vehicle charger manufacturer installation process

  • Bizup Strategy
    • Brazil
    • Business Consulting and Services
    • 1 - 100 Employee
    • Partner
      • May 2019 - Jul 2020

      Interim Management for IOT factory delivery. Project Manager for delivery revamp, ERP and supporting systems update, Procurement, production control, MRP, Logistics. Customer service process redesign, automation and customer experience continuous improvement. Interim Management for IOT factory delivery. Project Manager for delivery revamp, ERP and supporting systems update, Procurement, production control, MRP, Logistics. Customer service process redesign, automation and customer experience continuous improvement.

  • Stanton Consultoria
    • Porto Alegre Area, Brazil
    • Supply Chain and Customer Service Consultant
      • Feb 2014 - May 2019

      - Supply chain for medium sized solar plants - Process mapping and cost reduction with 70% increase in EBITDA. Market research and NPS measurement. Continuous improvement actions to increase quality of service in software house. - E-commerce flexible delivery project to increase consumer satisfaction - Big data project to identify sales leads for a logistics operator - Asset management project for soft drink manufacturer - Supply chain for medium sized solar plants - Process mapping and cost reduction with 70% increase in EBITDA. Market research and NPS measurement. Continuous improvement actions to increase quality of service in software house. - E-commerce flexible delivery project to increase consumer satisfaction - Big data project to identify sales leads for a logistics operator - Asset management project for soft drink manufacturer

  • Dell Technologies
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • After Sales Technical Support and Customer Care Director Brazil
      • Apr 2011 - Feb 2014

      - Contact center operation of 140 Dell badge and third party 500 employees.- Corrective action for reducing customer service lead time with supporting areas such as Logistics, Finance, Production Control, Marketing and Sales, bringing from 30+ days to 14 days.- Leadership in contingency actions for product quality, logistics delivery, nota fiscal and cancelled order issues with extended team, as Sales & Operations.- 50% operation cost reduction and increase in customer satisfaction from 40% to 85%.- Social media content production and publishing for technical support resolution via Facebook, Twitter and YouTube, comprising of 50% of overall contact volume- 60% legal escalation (JEC, Procon) reduction as demanded from end consumers- Out of warranty service sales- Sarbanes-Oxley Compliance

    • Service Logistics Sr Consultant
      • Oct 2008 - Apr 2011

      • Launched Depot Repair in Brazil as standard Consumer in-warranty service. Savings in year 1 estimated at $1.5 million.• Customer Satisfaction for Depot service running at 82%, end-to-end turnaround time at 95% within 15 business days.• Upsell to Collect & Return warranty, offering convenience and short SLA, special premises inside service providers for customers waiting for their units to be repaired.• Development of project with Logistics, Engineering, Sales, Marketing, Finance, Technical Support and 3rd party service providers.• Managed vendor for parts repair in Brazil.

  • Johnson Controls
    • Ireland
    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • Logistics & Materials Manager
      • Jul 2007 - Mar 2008

      - Monthly production plan (MPS) with weekly reviews based on sales forecast, ensuring supplier alignment with 6-month forecast Sales & Operations - Cost reduction of US$ 100 k in inbound airfreight through negotiation with suppliers. - Stabilized production line feed after process planning suppliers, third party production, emergency component purchases and express deliveries of finished products, out of daily production stops due to lack of components. Inventory reduction of 20% - Price reduction of 2% on Procurement US$ 50 million components. - People Manager of 30 people. - Customer service management for Toyota, GM, Ford, Fiat, VW and others.

  • Digitel Corporation
    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Supply Chain Manager
      • Jul 2006 - Jul 2007

      - Procurement of US$ 7 million / year components ; just-in-time pulled supply chain cutting inventory and working capital by 30% - Production Control, MRP and Warehouse - Turnkey project for radio communication modems increased customer experience from 19% to 100% in 3 months with multi-functional team. - Procurement of US$ 7 million / year components ; just-in-time pulled supply chain cutting inventory and working capital by 30% - Production Control, MRP and Warehouse - Turnkey project for radio communication modems increased customer experience from 19% to 100% in 3 months with multi-functional team.

  • Dell Technologies
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Logistics Manager
      • Oct 2003 - Jul 2006

      - Metrics and process re-engineering; customer service increase from 27% to 100%; included local delivery as door-to-door service in export markets; cost containment in int’l air service; cost containment on domestic deliveries segmenting cargo profile; - Organization of 75 reports, 4 managers. - US$ 20 million+ procurement: bonded, direct sourcing and consolidation of supply chains - Metrics and process re-engineering; customer service increase from 27% to 100%; included local delivery as door-to-door service in export markets; cost containment in int’l air service; cost containment on domestic deliveries segmenting cargo profile; - Organization of 75 reports, 4 managers. - US$ 20 million+ procurement: bonded, direct sourcing and consolidation of supply chains

  • Stanton Consultancy Ltda
    • Porto Alegre Area, Brazil
    • Principal Consultant
      • Feb 2001 - Apr 2003

      Sales planning and implementation of logistic supply chains in procurement and finished product distribution Sales planning and implementation of logistic supply chains in procurement and finished product distribution

  • John Deere
    • United States
    • Machinery Manufacturing
    • 700 & Above Employee
    • Logistics Manager
      • 2003 - 2003

      Responsible for production supply feed through lean production system with 30 people management Responsible for production supply feed through lean production system with 30 people management

  • Ctil Cranston Woodhead
    • Porto Alegre Area, Brazil
    • Logistics Commercial Manager
      • Jul 2000 - Feb 2001

      Multimodal Cabotage Transportation Logistics Commercial Manager for ship transportation projects merging road and sea freight. Multimodal Cabotage Transportation Logistics Commercial Manager for ship transportation projects merging road and sea freight.

  • Expresso
    • Newspaper Publishing
    • 100 - 200 Employee
    • Logistics Manager
      • 1998 - 2000

      Transportation and Third Party Logistics (3PL): Logistics Manager negotiated and developed projects for the automotive, personal hygiene, telecommunications, food, IT, and petroleum industries. Use of WMS. Transportation and Third Party Logistics (3PL): Logistics Manager negotiated and developed projects for the automotive, personal hygiene, telecommunications, food, IT, and petroleum industries. Use of WMS.

  • Effem Inc
    • Manufacturing
    • 1 - 100 Employee
    • Logistics Manager
      • 1995 - 1997

      Responsible for negotiation of freight, storage, freight optimization, MRP and DRP. Responsible for negotiation of freight, storage, freight optimization, MRP and DRP.

  • Corbetta
    • Novo Hamburgo Area, Brazil
    • Marketing Assistant
      • Dec 1992 - Dec 1994

      Market research, statistics and international logistics. Market research, statistics and international logistics.

  • Fitesa
    • Brazil
    • Textile Manufacturing
    • 500 - 600 Employee
    • Trader Jr
      • Sep 1988 - Apr 1992

      Non-woven sales in Latin America Non-woven sales in Latin America

Education

  • Federal University of Rio Grande do Sul
    MSc, Logistics
    1999 - 2001
  • Kingston University
    Diploma in Marketing, Postgraduate in Marketing
    1989 - 1990
  • Universidade Federal do Rio Grande do Sul / UFRGS
    Bachelor of Science (BSc), Mechanical Engineering
    1982 - 1987
  • Colégio Israelita Brasileiro

Community

You need to have a working account to view this content. Click here to join now