Marc Rota

Director of Customers Operations (VP of Account Management & Customer Success at Bloomin ☼
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Paris Metropolitan Region, FR
Languages
  • English Full professional proficiency
  • Italian Full professional proficiency
  • French Native or bilingual proficiency
Skills

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Credentials

  • Human Resources: Using Metrics to Drive HR Strategy
    LinkedIn
    Nov, 2020
    - Nov, 2024

Experience

  • Bloomin ☼
    • France
    • Software Development
    • 1 - 100 Employee
    • Director of Customers Operations (VP of Account Management & Customer Success
      • Oct 2021 - Present

      • Building the new and strategic Direction of Customer Operations• Managing a team of CSMs and Account Managers• Revamping process to ease and modernize our approach (both internal & external) • Defining Key Accounts plan• Set, follow and reach the BU targets (CSAT / Renewals / Upsells)• Direct management of Key Accounts(Member of the Executive Commitee)

    • Entreprise Account Executive
      • Oct 2020 - Sep 2021

      • Defined Account and territory strategy on 6 differents verticals• Worked closely with internal teams (CSM & Product) to provide the best customer experience• Convinced new Entreprises to choose Bloomin to improve their employees' journey• Closed new deals, renewals and upsells on those territories

  • Team for the Planet
    • France
    • Non-profit Organizations
    • 700 & Above Employee
    • Associate
      • Apr 2021 - Present

      Time For The Planet est une entreprise à mission qui souhaite rassembler 1 milliard d'euros pour créer 100 entreprises luttant contre le réchauffement climatique. Il est possible de devenir actionnaire à partir d'un euro investi. Nous sommes la dernière génération à pouvoir éviter un effondrement du climat. Agissons ensemble ! Si vous souhaitez savoir comment vous engager, par ici : https://www.time-planet.com/fr Le site : https://www.time-planet.com/fr La vidéo : https://www.youtube.com/watch?v=DZnWYPM8dzg&t=4s Show less

  • Pickr
    • France
    • Wellness and Fitness Services
    • CEO / Cofounder @Pickr (acquired by Delicorner)
      • Nov 2017 - Jul 2020

      (acquired by the market Top leader in 2020) Helped companies to improve their employees' experience through qualitative and organic free-food on-site delivery subscription. • Built business plan and sales strategy • Defined digital and marketing plan with internal and outsourced teams • Led Business development, partnerships and customer success. • Created the easiest digital B2B customers' experience within the Free food industry. (acquired by the market Top leader in 2020) Helped companies to improve their employees' experience through qualitative and organic free-food on-site delivery subscription. • Built business plan and sales strategy • Defined digital and marketing plan with internal and outsourced teams • Led Business development, partnerships and customer success. • Created the easiest digital B2B customers' experience within the Free food industry.

  • Ipsos Synthesio
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Global Strategic Account Manager
      • Mar 2014 - Jul 2018

      Helped companies to improve their social presence and strategy thanks to Social listening and insights monitoring • Built relevant and attractive proposals • Worked closely with pre-sales, CSM and product teams to provide the best-in-class SaaS experience • Built account plan to ensure renew and exceed upsells targets, at a global scale Helped companies to improve their social presence and strategy thanks to Social listening and insights monitoring • Built relevant and attractive proposals • Worked closely with pre-sales, CSM and product teams to provide the best-in-class SaaS experience • Built account plan to ensure renew and exceed upsells targets, at a global scale

  • MetrixLab
    • Netherlands
    • Market Research
    • 700 & Above Employee
    • Account Manager
      • Jun 2011 - Mar 2014

      Helped companies to define, assess and improve their digital and marketing performance.• Built relevant and attractive proposals• Work closely with CSM and product team to provide the best methods and results• Finetuned final analysis and recommendation to clients' stakeholders• Built proposals and negociate renewals and upsells

    • Senior Customer Success & Research Manager
      • Mar 2010 - May 2011

      Helped companies to define, assess and improve their online strategy, actions or tools (app, website), through digital market research and intelligence methods.

  • OpinionWay
    • France
    • Market Research
    • 100 - 200 Employee
    • Senior Research Manager / Team leader
      • Feb 2004 - Feb 2010

      • Managed a team of 3 Research Executives • Head of clients' websites performance surveys • Managed a team of 3 Research Executives • Head of clients' websites performance surveys

  • Insights by Kantar
    • United Kingdom
    • Market Research
    • 700 & Above Employee
    • Consultant
      • May 2001 - Mar 2002

      • International market researches for global Industry and Organization • Desk research • International market researches for global Industry and Organization • Desk research

Education

  • Institut d'Administration des Entreprises
    Master II Marketing et Strategie, Marketing, Strategie, Quantitative surveys
    2002 - 2003
  • Université Paris - Val-de-Marne (Paris XII)
    MSG, Maîtrise de Sciences de Gestion, Marketing, Gestion, Finance
    1999 - 2001

Community

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