Experience

Hamlet Consulting Luxembourg

• Luxembourg
• Information Technology & Services
• 1 - 100 Employee

• Senior Tester

  • Aug 2021 - Present

  Luxembourg, Luxembourg



everis

• Spain
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Tester

  • Apr 2019 - Jul 2021

  Luxembourg, Luxembourg



Sopra Steria

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Solutions Builder - Testing

  • Feb 2017 - Mar 2019

  Luxembourg Senior Tester



SOGETI Luxembourg

• Luxembourg
• Information Technology & Services
• 200 - 300 Employee

• Senior Functional Tester at DAS Testcell, DG Trad, European Parliament

  • Dec 2015 - Jan 2017

  Luxembourg - Test Planning, Specification, Execution, Closure - Creation and update of test procedures and tools - Advisory to key users, project managers, and other DGs

• Functional documentation update at Support and Procurement Agency, NATO

  • Oct 2015 - Nov 2015

  Luxembourg - Analyse the existing software and documentation - Update the documentation according to the changes carried out in the NMCRL Web application

• Test Coordinator

  • Oct 2014 - Oct 2015

  Luxembourg The Editus project consists of two separate pilot testing projects aiming to implement structured testing processes at Editus. The testing processes are based on the TMap testing methodology. Following the success of these two projects, the testing expertise of Sogeti was requested for two additional projects. Tasks: - Planning and estimations - Analysis and review of the test basis - Writing of a master test plan - Writing of test cases - Execution of test… Show more The Editus project consists of two separate pilot testing projects aiming to implement structured testing processes at Editus. The testing processes are based on the TMap testing methodology. Following the success of these two projects, the testing expertise of Sogeti was requested for two additional projects. Tasks: - Planning and estimations - Analysis and review of the test basis - Writing of a master test plan - Writing of test cases - Execution of test cases - Writing of a test report - Monitoring throughout the project’s progress - Provide suggestions on how to implement and structure a testing process

• Test Coordinator

  • Jul 2014 - Sep 2014

  Luxembourg The European Parliament is delivering mobile devices (iPADs) to some members of the staff. These mobile devices are managed by the Airwatch MDM solution and are configured with a basic Standard configuration. Due to the short delivery times, some features available on the devices have not been extensively tested and a detailed quality control is needed to improve the user experience. - Analyse the Use Cases and the Services which are used to implement them Create a test… Show more The European Parliament is delivering mobile devices (iPADs) to some members of the staff. These mobile devices are managed by the Airwatch MDM solution and are configured with a basic Standard configuration. Due to the short delivery times, some features available on the devices have not been extensively tested and a detailed quality control is needed to improve the user experience. - Analyse the Use Cases and the Services which are used to implement them Create a test plan: - Creation of a set of test scenario for each use case to test the functional, quality, user experience and security aspects - Define the pre-requirements for test scenarios (resources, accounts, etc) and the different environmental conditions (presence of the networks WIFI, 3G, ...) in which the scenarios have to be executed. - Define acceptance criteria - Plan the execution of the tests - Acceptance of the test plan Perform the test plan: - Execute the test cases according to the plan - Write a report of the test results and recommendations for improvement - Possible improvements of the use cases in order to maximize usability. - Global proposals for improving the overall service offered to mobile users.

• Test Consultant

  • Dec 2008 - Jun 2014

  Luxembourg The Test Cell was the first entity within the European Parliament to conduct end-to-end testing of their IT applications. Tasks: - Test Planning - Test Specification (using Test Design Techniques) - Test Execution - Test Reporting/Completion - Review and feedback of functional specifications prior to test specification - Librarian (management and follow-up of the Integration environment) - Keeping test procedures and tools up to date - Often being the "interface"… Show more The Test Cell was the first entity within the European Parliament to conduct end-to-end testing of their IT applications. Tasks: - Test Planning - Test Specification (using Test Design Techniques) - Test Execution - Test Reporting/Completion - Review and feedback of functional specifications prior to test specification - Librarian (management and follow-up of the Integration environment) - Keeping test procedures and tools up to date - Often being the "interface" between various project teams who are not used to working together or are simply not aware of the work of the Test Cell



Logica

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Test Consultant

  • Jun 2007 - Nov 2008

  The New Retail Platform project was made up of four developers, one infrastructure manager, one project manager and one tester. Logica has worked together with energy company Electrabel to design, implement and bring to life a fully integrated SAP solution tailor made for today’s competitive energy supply business. This solution is known as New Retail Platform (NRP). Tasks: - Planning and executing unit testing, - Analysing and correcting business and technical… Show more The New Retail Platform project was made up of four developers, one infrastructure manager, one project manager and one tester. Logica has worked together with energy company Electrabel to design, implement and bring to life a fully integrated SAP solution tailor made for today’s competitive energy supply business. This solution is known as New Retail Platform (NRP). Tasks: - Planning and executing unit testing, - Analysing and correcting business and technical specifications, as well as supervising the quality of the work provided by developers. - Reviewing and updating all procedures and tools/scripts used to deliver consistent quality results to Electrabel. Show less



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Test Consultant, Technical Support Engineer

  • Aug 2006 - Jun 2007

  Brussels Area, Belgium The WFS testing team was composed of one test manager and three testers. The aim of the project was to provide functional testing and technical support for the WFS (WorkFlow System) application, which is used to handle the financing of projects from regions of the European Union. I was also responsible for providing user support for the application and coordinating Key User tests. Finally, I was responsible for maintaining the local Intranet and its linked documents. This… Show more The WFS testing team was composed of one test manager and three testers. The aim of the project was to provide functional testing and technical support for the WFS (WorkFlow System) application, which is used to handle the financing of projects from regions of the European Union. I was also responsible for providing user support for the application and coordinating Key User tests. Finally, I was responsible for maintaining the local Intranet and its linked documents. This was done within the multilingual, multicultural environnement of the European Commission. Tasks: - Review and provide feedback to the development team. - Create and analyse Defects and Change Requests. - Test new versions of the application after the above-mentioned Defects and Change. Requests have been implemented into a patch or new version of the application. - Maintain the local Intranet and the application's help system and linked documents. - Provide both general trainings and personalised coaching sessions to WFS users. - Perform various administrative and technical tasks.

• eLearning Consultant

  • Nov 2005 - Jul 2006

  Brussels Area, Belgium This project was managed alone from start to finish. The aim of this mission was to develop a new eLearning platform to assist all of the European Commission's user in using Windows XP and the Microsoft Office suite. The eNotes project was carried out from within the European Commission's multicultural, multilingual environments, with the entire platform written both in English and in French. Tasks: - Research and compose new eLearning content - Integrate the above… Show more This project was managed alone from start to finish. The aim of this mission was to develop a new eLearning platform to assist all of the European Commission's user in using Windows XP and the Microsoft Office suite. The eNotes project was carried out from within the European Commission's multicultural, multilingual environments, with the entire platform written both in English and in French. Tasks: - Research and compose new eLearning content - Integrate the above mentioned eLearning content into the IntraComm (the Commission's Intranet) - Review and provide feedback on new eLearning tools and methods - Create graphical ads for the Informatics Forum's promotion - Perform various administrative and technical tasks



twenty4help

• Technical Support Engineer, Coach

  • May 2004 - May 2005

  Maastricht Area, Netherlands The Apple technical support team was composed of 150 agents, 5 coaches, 3 team managers (French, Dutch, German) and one business manager. The aim was first to provide first-level technical support to Apple customers via phone and e-mail After a few weeks he was named team coach and had to assist in and monitor the first level agents' work. This work was done in coordination with the management team of Apple based in Cork, Ireland, as well as the English support team based in Newcastle… Show more The Apple technical support team was composed of 150 agents, 5 coaches, 3 team managers (French, Dutch, German) and one business manager. The aim was first to provide first-level technical support to Apple customers via phone and e-mail After a few weeks he was named team coach and had to assist in and monitor the first level agents' work. This work was done in coordination with the management team of Apple based in Cork, Ireland, as well as the English support team based in Newcastle, England. - Assist agents in answering technical and procedural questions - Monitor agents’ calls via side-by-side and remote listening and encode the results in Apple’s Agent Call Evaluation System (ACES) software - Provide feedback to agents, both written and orally, after completing the evaluations - Create and provide trainings for agents depending on their evaluation results - Generate weekly reports and provide the results to Apple

• Technical Support Engineer

  • Aug 2003 - Apr 2004

  Maastricht Area, Netherlands The Microsoft XBox technical support team was composed of 100 agents, 5 team managers and one business unit manager. The aim of the project was to provide first-level technical support to Microsoft Xbox customers via phone and e-mail. Technical support was provided in a multitude of languages including French, Dutch, German, English, Italian, Spanish and Portuguese. This employee provided technical support in English and French for customers based in the United Kingdom, Belgium, France… Show more The Microsoft XBox technical support team was composed of 100 agents, 5 team managers and one business unit manager. The aim of the project was to provide first-level technical support to Microsoft Xbox customers via phone and e-mail. Technical support was provided in a multitude of languages including French, Dutch, German, English, Italian, Spanish and Portuguese. This employee provided technical support in English and French for customers based in the United Kingdom, Belgium, France and Switzerland. - Assist agents in answering technical and procedural questions - Solve Microsoft XBox customers' technical problems and answer presales technical questions - If no technical solution can be found, escalate the issue to 2nd-level technical support



Sony

• Entertainment Providers
• 700 & Above Employee

• Technical Support Engineer

  • Feb 2003 - Jul 2003

  Maastricht Area, Netherlands The team was made up of 40 agents and one team manager. The aim of the project was to provide first-level technical support to Sony VAIO customers via phone and e-mail. This consultant provided technical support in French and English. - Solve Sony VAIO customers' technical problems and answer presales technical questions - If no technical solution can be found, escalate the issue to 2nd-level technical support



twenty4help

• Technical Support Engineer

  • May 2002 - Jan 2003

  Maastricht Area, Netherlands This project was made up of 50 agents, two team managers and one business manager. The aim of the project was to provide first-level technical support to Compaq Business Products customers via phone and e-mail. He provided technical support for professional customers only in French and English. - Solve Compaq Business customers' technical problems and answer presales technical questions - If no technical solution can be found, escalate the issue to 2nd-level technical support