Customer Success and Service Delivery Manager

• May 2023 - Present

Responsable Opérationnel de Compte/Service Delivery Manager

• Feb 2018 - May 2023

La société Activeo, basée en [pays], est un leader reconnu de l'Expérience Client en apportant Expertise et Solutions de Collaboration depuis plus de 20 ans. Activeo aide les organisations multinationales et locales à améliorer l'efficacité de leur Relation Client par le biais de ses métiers: Business Consulting, Intégration et Développement de logiciels. Activeo fournit ses prestations Support & Managed Services en 24/7. La société Activeo, basée en [pays], est un leader reconnu de l'Expérience Client en apportant Expertise et Solutions de Collaboration depuis plus de 20 ans. Activeo aide les organisations multinationales et locales à améliorer l'efficacité de leur Relation Client par le biais de ses métiers: Business Consulting, Intégration et Développement de logiciels. Activeo fournit ses prestations Support & Managed Services en 24/7.

Responsable B2B

• Apr 2017 - Feb 2018

En charge du département Service Client pour les clients Entreprises du groupe Canal + Telecom (Antilles/Guyane, Réunion). Gestion d'équipe, gestion de planning, prise en main des incidents clients, gestion des campagnes d'e-mailing et de prospection pour les clients Entreprises. En charge du département Service Client pour les clients Entreprises du groupe Canal + Telecom (Antilles/Guyane, Réunion). Gestion d'équipe, gestion de planning, prise en main des incidents clients, gestion des campagnes d'e-mailing et de prospection pour les clients Entreprises.

Oracle HRMS Lead/ Team Lead and FSCM Consultant

• May 2012 - Mar 2017

- Functional Consultant on Oracle HRMS 9.0 and 9.1 and Oracle FSCM 9.0/9.1 - Worked on Purchase Orders (PO) , Accounts Payables (AP) and Human Resources (HR) modules. - Level 1/2 troubleshooting and Change management - Functional Consultant on Oracle HRMS 9.0 and 9.1 and Oracle FSCM 9.0/9.1 - Worked on Purchase Orders (PO) , Accounts Payables (AP) and Human Resources (HR) modules. - Level 1/2 troubleshooting and Change management

Software Test Engineer

• Aug 2010 - Apr 2012

- Responsible for Software Testing and Quality Assurance on HPx products for U.S QC department - Developed a strong sense of ownership and sound analytical capabilities. - Worked under pressure and ensured deadlines were met for product version deliveries - Responsible for Software Testing and Quality Assurance on HPx products for U.S QC department - Developed a strong sense of ownership and sound analytical capabilities. - Worked under pressure and ensured deadlines were met for product version deliveries

Service Desk Specialist

• Sep 2008 - Aug 2010

- Network troubleshooting and worked on ADSL problems for French customers. - Worked on Cisco routers and Juniper systems - Remote troubleshooting on Business Everywhere product. - Knowledge of VPN and IOS. - Responsible for managing a french application on 3G/2G for the team. - Network troubleshooting and worked on ADSL problems for French customers. - Worked on Cisco routers and Juniper systems - Remote troubleshooting on Business Everywhere product. - Knowledge of VPN and IOS. - Responsible for managing a french application on 3G/2G for the team.

XML Moderator

• Oct 2007 - Jun 2008

Gestion de conversion de documents de formats Word, HTML en format XML. Gestion de conversion de documents de formats Word, HTML en format XML.

Trainee

• Jun 2007 - Aug 2007

Purging outdated SIs from the system. Worked closely with the salaries and standing orders staff on different processes Purging outdated SIs from the system. Worked closely with the salaries and standing orders staff on different processes