Experience

Bizowie Cloud ERP

• United States
• Software Development
• 1 - 100 Employee

• Business Analyst: Implementation Partner Manger

  • May 2022 - Present

  Pittsburgh, Pennsylvania, United States



Teesnap

• United States
• Software Development
• 1 - 100 Employee

• Account Manager

  • Jan 2019 - Apr 2022

  • SAAS Product Expert and Super User • Responsible for the day-to-day management of customers including: • Report Building, Product Design, Property Layout, Technical Support, Revenue Management, Forecasting • Responsible for Ancillary Sales including Managed Marketing Services as well as Managed Accounting Services • Over 95% customer retention YTD • Boosted revenues while enhancing customer service by leveraging a customer centric • approach to the sales… Show more • SAAS Product Expert and Super User • Responsible for the day-to-day management of customers including: • Report Building, Product Design, Property Layout, Technical Support, Revenue Management, Forecasting • Responsible for Ancillary Sales including Managed Marketing Services as well as Managed Accounting Services • Over 95% customer retention YTD • Boosted revenues while enhancing customer service by leveraging a customer centric • approach to the sales cycle • Responsible for managing and ensuring that the company onboards, retains, and maintains clients' loyalty • Excelled working closely with clients to ensure a smooth and effective relationship that enhances the loyalty and improving client retention • Ambassador for the product and directly support our clients.

• Implementation Specialist

  • Apr 2017 - Jan 2019

  • Managed a high-quality software development service to all clients while building custom solutions that help automate business processes as well as grow revenue for Golf Course across the nation • Collaborated with customers and their internal teams to execute new technical systems, software and processes to better assist with the company growth, management and personnel • Effectively and accurately lead the customer through the life cycle of implementation including educating the… Show more • Managed a high-quality software development service to all clients while building custom solutions that help automate business processes as well as grow revenue for Golf Course across the nation • Collaborated with customers and their internal teams to execute new technical systems, software and processes to better assist with the company growth, management and personnel • Effectively and accurately lead the customer through the life cycle of implementation including educating the customer on technical requirements, software functionality, as well as acting as the liaison between key stakeholders • Comfortable working onsite and remotely with customers to perform training, forecasting, and overall software best practices • Trained facilities, both mid-level and multi-operation to ensure proficient in-house operation and excellent user experience • Performed data manipulation to successfully import prior customer and vendor data • Principal revenue resource regarding Tableau report creation and management • Responsible for complex report analysis encompassing client data, financials, and program management



Club Prophet

• United States
• Software Development
• 1 - 100 Employee

• Implementation Consultant

  • Apr 2013 - Apr 2017

  • Worked persistently to understand the business drivers and strategic goals of customers, and then guided the full process through implementation to help business leaders utilize the SaaS to enhance operational performance • Developed, maintained, and grew customer relationships by utilizing industry connections and recommendations • Leveraged front-line knowledge from interfacing directly with customers to recommend software enhancements to the development team • Assisted customers… Show more • Worked persistently to understand the business drivers and strategic goals of customers, and then guided the full process through implementation to help business leaders utilize the SaaS to enhance operational performance • Developed, maintained, and grew customer relationships by utilizing industry connections and recommendations • Leveraged front-line knowledge from interfacing directly with customers to recommend software enhancements to the development team • Assisted customers software inquiries and provided effective solutions while providing service via the phone and onsite appointments • Proficient in Microsoft SQL with the ability to write scripts and organizing data • Worked closely with other support specialists to rectify support issues as well as patch existing bugs • Served as the authority for accounting related issues both inside and outside our software utilizing programs such as QuickBooks and Peachtree • Traveled throughout North America to train our customers in every aspect the software offers, while providing them with confidence and the skill set needed to operate their business efficiently Show less



PNC

• United States
• Financial Services
• 700 & Above Employee

• Teller Supervisor

  • Nov 2012 - Apr 2013

  Pittsburgh, Pennsylvania, United States - Managed the tellers and coached them to become successful employees. - Conveyed features of PNC products to customers and then refer them to the appropriate branch professional for further assistance. - Spend some time on the teller line and other times at a sales and service desk. - Work with members of management help to grow and enrich product knowledge and conversation. - Assist customers with my product knowledge to get them into the correct products and… Show more - Managed the tellers and coached them to become successful employees. - Conveyed features of PNC products to customers and then refer them to the appropriate branch professional for further assistance. - Spend some time on the teller line and other times at a sales and service desk. - Work with members of management help to grow and enrich product knowledge and conversation. - Assist customers with my product knowledge to get them into the correct products and services offered at PNC.

• Customer Service Associate

  • Dec 2010 - Nov 2012

  Pittsburgh, Pennsylvania, United States - Engage with customers as they make transactions to ensure that they leave the bank with all needs fulfilled. - Work with other tellers and the platform to achieve the common goal of being successful. - At the end of the day balance the cash drawer to verify that the balance is the same as the computer balance. - Promote new products and make sure that the customer is in the correct position with their money moving forward. - Engage in a full conversation with customers… Show more - Engage with customers as they make transactions to ensure that they leave the bank with all needs fulfilled. - Work with other tellers and the platform to achieve the common goal of being successful. - At the end of the day balance the cash drawer to verify that the balance is the same as the computer balance. - Promote new products and make sure that the customer is in the correct position with their money moving forward. - Engage in a full conversation with customers, while also listening to concerns and questions they might have.