Marc Mendes
Deskside Support Technician at Network-IT- Claim this Profile
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English Native or bilingual proficiency
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Afrikaans Professional working proficiency
Topline Score
Bio
Credentials
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Microsoft certified Technology specialist
-Sep, 2009- Oct, 2024
Experience
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Network-IT
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Information Technology & Services
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1 - 100 Employee
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Deskside Support Technician
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Aug 2017 - Present
Kerridge installations and trouble shooting Terminating Kerridge sessions Outlook password resets Microsoft Office issues (Outlook,Excel,Word,) Printer issues and printer setups Windows XP ,7 ,8 & 8.1, 10 issues USCO installation and support Ordering of printer toners and logging calls for service when needed Remote assistance across all seven branches for users Setting up desktops and laptops for new users E-mail account creations for new users Configuring desk phones for new users Logging calls for faulty phones (Head Office and branches) Logging calls with ECN Logging calls with Panasonic (PABX) Keeping track of assets Keeping track of Microsoft licencing In charge of contract printers (Canon) In charge of SLA's on PABX's (JHB and branches) Network trouble shooting and assistance Managing the Wireless access for customers Hetzner e-mail account setups Logging calls with DMT for Exchange e-mail account issues Purchasing of new hardware Logging calls for faulty cabling Trouble shooting the server Managing the firewall (Cyberoam) Managing Company Cell phones and data dongles Data analysis on mobile expenditure Setup and deployment of new branches, Project management and deployment. Show less
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CompuClearing
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South Africa
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IT Services and IT Consulting
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1 - 100 Employee
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Operations Technician
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Aug 2010 - Apr 2016
•IBM AS400 Server Support. •AS400 Operations, Customer Liaising, software installations and hardware installation/maintenance at the customer site. •Scheduling and Monitoring Daily backups on Our Office AS400 and Microsoft Servers at the Office. •Remoting to AS400 servers around Gauteng to Monitor backups. •Applying Of Releases sent by our Programming Department •Help with Access control to the building •Sending and Applying of Container unpacks. •Sending and Applying the F-tape. •Updating Customs Ammendments. •Making Sure Exchange rates and Airline rates have been updated.. •Day end processing on AS400 •AS400 backups •AS400 Health checks •AS400 Disk checks. •Checking of Job ques on As400 •Resetting terminal for users to log in. •Resetting Printers aswell as Remote printers on AS400. •Interacting with the development teams and action their requests • Assistance of Access control to building. •Testing of Company Generator. •Resetting of VPN’s •Using VMWare . •Running Veeam Backups •Checking Exchange rates and Sending if needed to Servers. •Using AS2(Websphere Gateway Express ) on IBM AS\400 server. (A B2B intergration Software ). •Using AS3( Sterling Software) on IBM AS\400 Server . (A B2B intergration Software ). •Installing and Updating Client certificates using AS2 Software. Show less
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Jasper Consultants
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South Africa
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Design Services
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1 - 100 Employee
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roaming technician
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Nov 2009 - Jul 2010
Computer administration, Networking, Cabling, Building computers, Repairing computers, Setting up users, Maintaining networks Constant customer support on client sites. Computer administration, Networking, Cabling, Building computers, Repairing computers, Setting up users, Maintaining networks Constant customer support on client sites.
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Stupel & Berman attorneys
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Germiston area South Africa
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conveyancing assistant
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May 2007 - Feb 2009
Standard Bank Home Loans Archiving, FICA compliance, Signing of documentation, Lodgements with Deeds Office Client Liaison. Standard Bank Home Loans Archiving, FICA compliance, Signing of documentation, Lodgements with Deeds Office Client Liaison.
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Education
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2006 - 2007
Benoni Collage campus
Motor industry, fitting and turning -
2002 - 2005
Boksburg High School
Community
