Experience

Okendo

• Australia
• Software Development
• 1 - 100 Employee

• Technical Officer

  • Oct 2020 - Present

  • Providing timely and effective technical support to customers and partners through various channels, such as email, chat, and phone. • Troubleshooting technical issues related to platform, integrations, and APIs. • Diagnosing and resolving issues related to products, such as product reviews, customer feedback, and user-generated content. • Escalating complex issues to appropriate teams and following up with customers until the issue is resolved. • Documenting customer… Show more • Providing timely and effective technical support to customers and partners through various channels, such as email, chat, and phone. • Troubleshooting technical issues related to platform, integrations, and APIs. • Diagnosing and resolving issues related to products, such as product reviews, customer feedback, and user-generated content. • Escalating complex issues to appropriate teams and following up with customers until the issue is resolved. • Documenting customer interactions, issues, and solutions in internal systems. • Identifying and reporting trends, bugs, and product issues to relevant teams. • Providing feedback to improve platform and customer support processes. • Troubleshooting technical issues related to Shopify's platform, themes, apps, and integrations. • Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage. • Supported current and emerging programs through interactions with high-level customers, business partners and external vendors. • Provided project leadership in dynamic technology-driven environment with multiple priorities. • Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions. • Facilitated ongoing team development and growth through training and professional skills enhancement. • Completed and submitted monthly and yearly reports to support executive decision making. • Maintained high-level knowledge of current and emerging technology development and applications. • Maintained thorough understanding of all key and current technologies, platforms and trends. • Handled client inquiries with exceptional professionalism and enthusiasm. • Provide technical support and investigation for client issues and service requests on E-Commerce Platforms. • Troubleshoot and resolve customer concerns using tools like HUBSPOT, VISUAL STUDIO, CSS, HTML, JAVA among others. • Conducted trainings to new members of our team. Show less • Providing timely and effective technical support to customers and partners through various channels, such as email, chat, and phone. • Troubleshooting technical issues related to platform, integrations, and APIs. • Diagnosing and resolving issues related to products, such as product reviews, customer feedback, and user-generated content. • Escalating complex issues to appropriate teams and following up with customers until the issue is resolved. • Documenting customer… Show more • Providing timely and effective technical support to customers and partners through various channels, such as email, chat, and phone. • Troubleshooting technical issues related to platform, integrations, and APIs. • Diagnosing and resolving issues related to products, such as product reviews, customer feedback, and user-generated content. • Escalating complex issues to appropriate teams and following up with customers until the issue is resolved. • Documenting customer interactions, issues, and solutions in internal systems. • Identifying and reporting trends, bugs, and product issues to relevant teams. • Providing feedback to improve platform and customer support processes. • Troubleshooting technical issues related to Shopify's platform, themes, apps, and integrations. • Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage. • Supported current and emerging programs through interactions with high-level customers, business partners and external vendors. • Provided project leadership in dynamic technology-driven environment with multiple priorities. • Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions. • Facilitated ongoing team development and growth through training and professional skills enhancement. • Completed and submitted monthly and yearly reports to support executive decision making. • Maintained high-level knowledge of current and emerging technology development and applications. • Maintained thorough understanding of all key and current technologies, platforms and trends. • Handled client inquiries with exceptional professionalism and enthusiasm. • Provide technical support and investigation for client issues and service requests on E-Commerce Platforms. • Troubleshoot and resolve customer concerns using tools like HUBSPOT, VISUAL STUDIO, CSS, HTML, JAVA among others. • Conducted trainings to new members of our team. Show less



Yotpo

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Technical Engineer

  • Dec 2019 - Jul 2020

  • Provide technical support and investigation for customer issues and service requests. • Manage and track customer issues. • Respond to customer inquiries via chat, email, and phone. • Document all technical inquiries, develop and review content for the knowledge base. • Troubleshoot and resolve customer concerns with the use of tools like Salesforce, SQL, PHP, HTML, API Calls as such. • Collaborated with on-site directors, operations managers and supervisors on projects. •… Show more • Provide technical support and investigation for customer issues and service requests. • Manage and track customer issues. • Respond to customer inquiries via chat, email, and phone. • Document all technical inquiries, develop and review content for the knowledge base. • Troubleshoot and resolve customer concerns with the use of tools like Salesforce, SQL, PHP, HTML, API Calls as such. • Collaborated with on-site directors, operations managers and supervisors on projects. • Providing technical support and expertise to Yotpo's customers through various channels, such as email, chat, and phone. • Troubleshooting technical issues related to Yotpo's platform, integrations, and APIs. • Developing and maintaining integrations between Yotpo's platform and various e-commerce platforms, such as Shopify, Magento, and WooCommerce. • Providing technical guidance and support to Yotpo's sales and customer success teams during the sales and onboarding process. • Diagnosing and resolving issues related to Yotpo's products, such as reviews and ratings, loyalty programs, and referrals. • Identifying and reporting trends, bugs, and product issues to relevant teams. • Developing and maintaining technical documentation for Yotpo's products and integrations. Show less • Provide technical support and investigation for customer issues and service requests. • Manage and track customer issues. • Respond to customer inquiries via chat, email, and phone. • Document all technical inquiries, develop and review content for the knowledge base. • Troubleshoot and resolve customer concerns with the use of tools like Salesforce, SQL, PHP, HTML, API Calls as such. • Collaborated with on-site directors, operations managers and supervisors on projects. •… Show more • Provide technical support and investigation for customer issues and service requests. • Manage and track customer issues. • Respond to customer inquiries via chat, email, and phone. • Document all technical inquiries, develop and review content for the knowledge base. • Troubleshoot and resolve customer concerns with the use of tools like Salesforce, SQL, PHP, HTML, API Calls as such. • Collaborated with on-site directors, operations managers and supervisors on projects. • Providing technical support and expertise to Yotpo's customers through various channels, such as email, chat, and phone. • Troubleshooting technical issues related to Yotpo's platform, integrations, and APIs. • Developing and maintaining integrations between Yotpo's platform and various e-commerce platforms, such as Shopify, Magento, and WooCommerce. • Providing technical guidance and support to Yotpo's sales and customer success teams during the sales and onboarding process. • Diagnosing and resolving issues related to Yotpo's products, such as reviews and ratings, loyalty programs, and referrals. • Identifying and reporting trends, bugs, and product issues to relevant teams. • Developing and maintaining technical documentation for Yotpo's products and integrations. Show less



WTW

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business Analyst

  • May 2018 - Oct 2018

  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations. • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality. • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests. • Delivered analysis of market, sales and consumer trend impact on long and short-term… Show more • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations. • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality. • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests. • Delivered analysis of market, sales and consumer trend impact on long and short-term strategies. • Collaborated with Senior Business Analyst in creating and reviewing business requirements as well as implementing designated client tasks and requests. • Review and Analyze Print Statements • Performed Test Cases • Performed Content Loading using HTML and Web contents • Performed Content review with the developed website for clients • Modified and Performed Internal Database Set up with client specifications • Quality Testing and User Acceptance Testing • Performed website user testing • Compensation Planning Software Testing • Assisted in client inquiries for Online Total Rewards Statements • Performed Web script analysis and scrubbing for specific clients Show less • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations. • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality. • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests. • Delivered analysis of market, sales and consumer trend impact on long and short-term… Show more • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations. • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality. • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests. • Delivered analysis of market, sales and consumer trend impact on long and short-term strategies. • Collaborated with Senior Business Analyst in creating and reviewing business requirements as well as implementing designated client tasks and requests. • Review and Analyze Print Statements • Performed Test Cases • Performed Content Loading using HTML and Web contents • Performed Content review with the developed website for clients • Modified and Performed Internal Database Set up with client specifications • Quality Testing and User Acceptance Testing • Performed website user testing • Compensation Planning Software Testing • Assisted in client inquiries for Online Total Rewards Statements • Performed Web script analysis and scrubbing for specific clients Show less



MQI Proactive Surveillance System Enterprises

• Philippines

• Programmer/Developer

  • Dec 2016 - Apr 2017

  • Collaborated with the Business Analyst in creating and reviewing business requirements as well as documenting procedures. • Modified and performed back end development using C# and Java for their inhouse proprietary software being used in their security system • Proposed User Interface designs for the mobile application. Created UI designs using Android Studio and Eclipse. • Assisted in camera configuration within the firm that will be introduced to the clients. • Collaborated with the Business Analyst in creating and reviewing business requirements as well as documenting procedures. • Modified and performed back end development using C# and Java for their inhouse proprietary software being used in their security system • Proposed User Interface designs for the mobile application. Created UI designs using Android Studio and Eclipse. • Assisted in camera configuration within the firm that will be introduced to the clients.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Mortgage Consultant

  • Jul 2014 - Apr 2015

  Citibank Mortgage Consultant, Billing, and banking Support, Providing Information to Citi Mortgage Clients regarding Escrow, Home Loan, Credit, Billing, Interest, and Accounting Task

• Technical Support Representative

  • Apr 2013 - Jun 2014

  COMCAST - Back end support for Cable, Landline and Internet installation, Collaborated with Technicians in activating cable, internet and phone signal with the use of specific tools and technology, Upselling Telco Services and Products