Marc Lana
Front Desk Manager at Renaissance Barcelona Hotel- Claim this Profile
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Bio
Elisah Teer
Marc was my manager during four years at the Renaissance Barcelona. I can definitely say that he is the most pleasant manager I worked with. Always a positive attitude, a lot of patience and a real ''people person''. He is great with the guests and has excellent communication skills, he creates a connection with everyone he meets. Since he leads by example, is great handling guest complaints, motivates the team and is always positive and hard working it was a pleasure working with Marc!
Lavinia Gomes
It was great to be part of Marc's front office team. His approach to motivational leadership and powerful personality won him the respect of the entire hotel staff. Marc leads by example and his work is nothing but impressive! Thankful for all he taught me and I highly recommend him, 100%.
Elisah Teer
Marc was my manager during four years at the Renaissance Barcelona. I can definitely say that he is the most pleasant manager I worked with. Always a positive attitude, a lot of patience and a real ''people person''. He is great with the guests and has excellent communication skills, he creates a connection with everyone he meets. Since he leads by example, is great handling guest complaints, motivates the team and is always positive and hard working it was a pleasure working with Marc!
Lavinia Gomes
It was great to be part of Marc's front office team. His approach to motivational leadership and powerful personality won him the respect of the entire hotel staff. Marc leads by example and his work is nothing but impressive! Thankful for all he taught me and I highly recommend him, 100%.
Elisah Teer
Marc was my manager during four years at the Renaissance Barcelona. I can definitely say that he is the most pleasant manager I worked with. Always a positive attitude, a lot of patience and a real ''people person''. He is great with the guests and has excellent communication skills, he creates a connection with everyone he meets. Since he leads by example, is great handling guest complaints, motivates the team and is always positive and hard working it was a pleasure working with Marc!
Lavinia Gomes
It was great to be part of Marc's front office team. His approach to motivational leadership and powerful personality won him the respect of the entire hotel staff. Marc leads by example and his work is nothing but impressive! Thankful for all he taught me and I highly recommend him, 100%.
Elisah Teer
Marc was my manager during four years at the Renaissance Barcelona. I can definitely say that he is the most pleasant manager I worked with. Always a positive attitude, a lot of patience and a real ''people person''. He is great with the guests and has excellent communication skills, he creates a connection with everyone he meets. Since he leads by example, is great handling guest complaints, motivates the team and is always positive and hard working it was a pleasure working with Marc!
Lavinia Gomes
It was great to be part of Marc's front office team. His approach to motivational leadership and powerful personality won him the respect of the entire hotel staff. Marc leads by example and his work is nothing but impressive! Thankful for all he taught me and I highly recommend him, 100%.
Credentials
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Fundamentals Digital Marketing
Google ActívateNov, 2020- Nov, 2024 -
Certificado Desarollo Web I -II - Universidad de Alicante
Google ActívateJun, 2020- Nov, 2024 -
The Fundamentals of Digital Marketing
Google Actívate
Experience
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Renaissance Barcelona Hotel
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Spain
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Hospitality
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1 - 100 Employee
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Front Desk Manager
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Apr 2012 - Present
A highly organized and detail-oriented Front Desk Manager with over 5 years experience providing thorough and skill customer support being able to handle multiple tasks on a daily basis competently.Experienced at analyzing and solving customers needs working progressively more challenging cases and most diverse clients.Dynamic and serious wanting to carve out a future. Good presence with experience leading teams of work, initiative to develop new ideas and with ease to make decisions.Achievements: Awarded The Spirit to Serve / Marriott is proud to recognize me for the exemplary comittment to quality service and customer satisfaction.
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HOTEL AC DIPLOMATIC SL
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Spain
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Hospitality
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Front Desk Supervisor
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Oct 2006 - Apr 2012
• Gestión de reservas en el mismo hotel y en los principales portales online.• Facturación de grupos realizando funciones de contabilidad.• Desempeñar funciones de Front Office Manager en su ausencia. • Gestión de reservas en el mismo hotel y en los principales portales online.• Facturación de grupos realizando funciones de contabilidad.• Desempeñar funciones de Front Office Manager en su ausencia.
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Fairmont Barcelona Rey Juan Carlos I
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Spain
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Hospitality
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1 - 100 Employee
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Auxiliar conserjeria
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Jun 2000 - Oct 2006
• Atención a la recepción del cliente.• Funciones de Porterage, Door Attendant y Auxiliar de Conserjería.• Desarrollo funciones de Bell Captain dentro del departamento de Conserjería.• Organigrama anual de los turnos del departamento.• Miembro de Las Llaves de Oro Españolas. • Atención a la recepción del cliente.• Funciones de Porterage, Door Attendant y Auxiliar de Conserjería.• Desarrollo funciones de Bell Captain dentro del departamento de Conserjería.• Organigrama anual de los turnos del departamento.• Miembro de Las Llaves de Oro Españolas.
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Education
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Maristes Les Corts
Bachelor's degree, Ciencias sociales y humanidades
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