Front Desk Agent

• Aug 2023 - Present

Hospitality Management Intern

• May 2023 - Aug 2023

• Learned the financial and operational principles of operating a mid-price Hilton-branded hotel.• Worked in various departments to learn all aspects of Operations – Front Desk, Food & Beverage,Engineering, Housekeeping, and People & Culture.• Completed weekly occupancy forecasting reports for the General Manager and developed a VIPAmenity Program to enhance the guest experience.• Played an integral role in developing and organizing a Hospitality Case Study for Corporate Executives. Show less

Information Technology Staff

• Jun 2022 - Nov 2022

• Troubleshooted and resolved technological problems that may arise. • Managed, monitored, and performed a daily inventory of audiovisual and technology assets. • Opened, closed, and tracked flagged tickets to ensure a timely and adequate resolution. • Troubleshooted and resolved technological problems that may arise. • Managed, monitored, and performed a daily inventory of audiovisual and technology assets. • Opened, closed, and tracked flagged tickets to ensure a timely and adequate resolution.

Crew Member

• Apr 2021 - Sep 2022

• Handled more than 10 customer orders while assisting with any menu inquiries, operating the grill, or meat slicer in a productive and efficient manner. • Maintained Health Sanitation Standards according to County Guidelines and Company standards. • Resolve customer concerns in a timely and friendly manner. • Handled more than 10 customer orders while assisting with any menu inquiries, operating the grill, or meat slicer in a productive and efficient manner. • Maintained Health Sanitation Standards according to County Guidelines and Company standards. • Resolve customer concerns in a timely and friendly manner.