Cloud Specialist

• Dec 2022 - Present

Cloud Operator

• Apr 2021 - Nov 2022

• Maintained systems using a wide variety of Infrastructure as Code (IaC) tools such as Terraform and Ansible• Maintained monitoring and alerting systems using various tools such as DataDog and PagerDuty.• Maintained client environments including security and patch management.• Worked with customers on tickets, incidents, problems and system changes.• Participated in the on-call rotation to ensure client concerns and issues were addressed no matter the time of day.• Orchestrated staging and production deployments.• Managed individual project priorities, deliverables, and deadlines.• Produced clear documentation for delivered solutions. Show less

Systems and Network Administrator

• Sep 2018 - Mar 2021

• Senior-Most, certified administrator of Amazon Web Services (AWS) Cloud Infrastructure comprising of 100% of company's SaaS product offering, with responsibilities including but not limited to: Provisioning and setup of EC2 Instances and VPCs, administration of SES, S3, ECS, ECR, WAF and Shield, RDS, CloudFront, Route53 (DNS), security, as well as redundancy, resiliency and availability for all the aforementioned services.• Maintains and implements cost-savings projects/methods to ensure AWS infrastructure needs are met while maintaining lowest monthly costs.• Completed full migration of SaaS platform from Hosted Service Provider to AWS with minimal downtime and post-migration issues.• Assists internal team of web developers in solving issues and bugs related to app interactions with AWS services.• Continued Helpdesk and internal Systems Administrator duties from previous role. Show less

Helpdesk Technician

• Jun 2017 - Aug 2018

• Implemented, maintained and managed IT Hardware including but not limited to desktops, laptops, servers and networking.• Utilized ticketing systems to solve both client and user technical problems according to internally established SLAs.• Performed data mining and report creation tasks utilizing Salesforce and mySQL Databases.• Assisted in the administration of Salesforce.• Installed, configured and utilized various software suites including, but not limited to: FileZilla, Join.Me, Microsoft Office 365 and Quickbooks. Show less

Counter Intelligence Agent

• Oct 2016 - May 2017

• Completed hardware and software repairs on desktops, laptops, tablets and phones. • Worked and coordinated with team in a fast paced environment to ensure customer needs were met fully and on-time. • Interacted directly with customers to ascertain needs and service requirements, along with provision of detailed information regarding services provided by the company. • Completed hardware and software repairs on desktops, laptops, tablets and phones. • Worked and coordinated with team in a fast paced environment to ensure customer needs were met fully and on-time. • Interacted directly with customers to ascertain needs and service requirements, along with provision of detailed information regarding services provided by the company.

First-Year Computer Science Tutor

• Nov 2015 - Apr 2016

• Tutored a student having difficulties adjusting to the concepts taught in a Computer Science elective course. • She passed both courses, and graduated as a result • Tutored a student having difficulties adjusting to the concepts taught in a Computer Science elective course. • She passed both courses, and graduated as a result

VP Events and Programming

• May 2015 - Jul 2015

• Led the initial organization of the 2016 academic year’s Welcome Week for Saint Mary’s University. • Worked with an internal team of VPs as well as an external team comprising of the heads of various parts of the university to spearhead planning. • Led the initial organization of the 2016 academic year’s Welcome Week for Saint Mary’s University. • Worked with an internal team of VPs as well as an external team comprising of the heads of various parts of the university to spearhead planning.

Resident Assistant

• Sep 2013 - Jan 2014

• Extensive training in a large range of problem solving, management, social and business techniques to best suit the university and its residents. • Managed residence floor through use of floor meetings and events, conflict resolutions, counselling and advisory. • Assisted in the coordination of events and volunteer activities. • Extensive training in a large range of problem solving, management, social and business techniques to best suit the university and its residents. • Managed residence floor through use of floor meetings and events, conflict resolutions, counselling and advisory. • Assisted in the coordination of events and volunteer activities.

Computer Technician

• Sep 2011 - Apr 2012

• Was trained in solving various technical problems having to do with both hardware and software. • Assisted in the company-wide installation of a network based print system throughout over 40 branches in both Trinidad and Tobago. • Assisted in the creation of a company-wide standard Microsoft Outlook signature system for hundreds of employees. • Led a company-wide inventory initiative to increase the efficiency of the management system at the time. • Was trained in solving various technical problems having to do with both hardware and software. • Assisted in the company-wide installation of a network based print system throughout over 40 branches in both Trinidad and Tobago. • Assisted in the creation of a company-wide standard Microsoft Outlook signature system for hundreds of employees. • Led a company-wide inventory initiative to increase the efficiency of the management system at the time.

Installation Specialist

• Jun 2008 - Aug 2010

• Liaised with customers in order to ascertain the customer’s individual needs and wants while promoting the Fine Art brand and improving market sales. • Approved initial payment of financial transactions for the sale of original and printed artwork, as well as, other goods. • Aided in the development of spreadsheets consisting of financial transactions and stock. • Assisted in the installation of products via careful calculations suited to fit customer specifications. Show less

Sales Representative

• Jul 2010 - Jul 2010

• Processed sale transactions for customers on a daily basis using point of sales terminals. • Interacted with customers on a daily basis in order to ensure customers’ needs were met efficiently and effectively. • Processed sale transactions for customers on a daily basis using point of sales terminals. • Interacted with customers on a daily basis in order to ensure customers’ needs were met efficiently and effectively.