Experience

Sterling

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Verifications Team Leader

  • Aug 2015 - Present

  ● Supports and handles priority clients with complicated requests and processes● Delegates workflow to team in a daily basis to meet turnaround times● Completes quality audits in files worked on by team members● Revises operational procedures as necessary and discusses these with the team● Creates daily, weekly and monthly operational reports for the whole department● Manages day-to-day tactical and strategic activities of the operations● Monitors productivity and quality of team members to ensure customer satisfaction● Conducts informal and formal performance reviews to team members● Answers questions, provides guidance and feedback to team members● Ensures positive team morale and leads by example● Confers with the management team with regards to department’s problems and assists in resolving these● Conducts final interview for new department members Show less

• Verifications Specialist

  • Sep 2014 - Aug 2015

  ● Processed all types of employment background screenings, based on products and services provided to clients● Managed inbound and outbound calls while delivering exceptional customer service● Utilized email, websites and a variety of other systems to complete background check● Interacted with different contacts as part of completing the investigation process● Provided phone and email customer support to clients



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Mobility Practitioner

  • Mar 2013 - Jul 2014

  ● Managed relocation and expatriate services● Wrote assignment letters for expatriates in accordance with company’s policies, practice, rules, regulations as well as national laws● Ensured compliance of processes to the policies and procedures of the company● Served as point person for global mobility team● Conferred and coordinated with third party vendors such as relocation services provider and immigration counsel to properly support relocated employees● Monitored aspects of mobility program to identify opportunities for improvement Show less

• Mobility Expense Practitioner

  • Sep 2012 - Feb 2013

  ● Audited expense reimbursements for expatriates● Ensured compliance of expense reimbursements in accordance to policies and procedures of the company● Coordinated with global mobility team with regards to requirements of expense reimbursements of expatriates