Vice President of Quality Assurance & Training

• Jul 2022 - Present

Risk Manager

• Apr 2020 - Jul 2022

Director of Program Development & Planning

• Jul 2019 - Mar 2020

Director of Compliance and Risk Management

• Jul 2016 - Jul 2019

Director of Risk Management and Continuous Quality Improvement

• Aug 2015 - Jul 2016

Quality Data Systems Analyst

• Feb 2014 - Aug 2015

Senior Quality Improvement Coordinator

• Aug 2010 - Feb 2014

- Risk management, compliance monitoring, and performance improvement activities for the Education Services, Behavioral Health, and Consultation Services divisions. - Hiring, training, and supervision of QI Coordinators. - Led root cause analysis team to investigate and resolve ongoing safety concerns. - Participate in preparation and coordination of CARF and other licensing and accreditation surveys. - Developed agency's KPI dashboards with Excel and Tableau software. - Risk management, compliance monitoring, and performance improvement activities for the Education Services, Behavioral Health, and Consultation Services divisions. - Hiring, training, and supervision of QI Coordinators. - Led root cause analysis team to investigate and resolve ongoing safety concerns. - Participate in preparation and coordination of CARF and other licensing and accreditation surveys. - Developed agency's KPI dashboards with Excel and Tableau software.

Admissions Coordinator/Case Manager

• Aug 2007 - Apr 2010

- Coordinated admissions and discharge planning for Mentally Ill Chemically Addicted (M.I.C.A.) rehabilitation program and Alcohol Detoxification program. - Conducted insurance verifications, precertifications, and continued stay reviews, with a variety of payors. - Served as the marketer for the M.I.C.A. program, visiting referral agencies and attending marketing events. - Designed an Excel spreadsheet to track program data and trends, implemented a plan based on this data to lower… Show more - Coordinated admissions and discharge planning for Mentally Ill Chemically Addicted (M.I.C.A.) rehabilitation program and Alcohol Detoxification program. - Conducted insurance verifications, precertifications, and continued stay reviews, with a variety of payors. - Served as the marketer for the M.I.C.A. program, visiting referral agencies and attending marketing events. - Designed an Excel spreadsheet to track program data and trends, implemented a plan based on this data to lower the rate of administrative and against medical advice discharges, increasing program completion by over 10% in a two-year period. - Serve as a member of the Bradford Regional Medical Center Ethics Committee and the BRMC Values and Culture Committee.

Mental Health Therapist

• Mar 2007 - Aug 2007

- Group and individual psychotherapy, psychoeducation and treatment planning in Mentally Ill Chemically Addicted inpatient rehabilitation program.

Mental Health Therapist Intern

• Jan 2007 - Mar 2007

- Group and individual psychotherapy, psychoeducation and treatment planning in a partial hospitalization program.

Youth Counselor

• Sep 2006 - Mar 2008

- Direct care for adolescents with behavioral problems in a community residence. - Direct care for adolescents with behavioral problems in a community residence.

Direct Support Professional

• May 2005 - Aug 2006

- Direct care for adolescents with developmental disabilities in a residential setting using Applied Behavioral Analysis. - Direct care for adolescents with developmental disabilities in a residential setting using Applied Behavioral Analysis.