Experience

Open Banking

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Interim Risk Consultant

  • May 2019 - Present

  Engaged to design and implement an Enterprise Risk Framework in readiness for OBL’s transition from a programme delivery body, to a run operation. Included definition and direction around Risk Policy and Risk Appetite, design of Risk Framework, risk assessment methodology, staff education, risk management software, control design and execution and risk reporting design and implementation to governance committees and Board. Engaged to design and implement an Enterprise Risk Framework in readiness for OBL’s transition from a programme delivery body, to a run operation. Included definition and direction around Risk Policy and Risk Appetite, design of Risk Framework, risk assessment methodology, staff education, risk management software, control design and execution and risk reporting design and implementation to governance committees and Board.



RBS

• United Kingdom
• Banking
• 700 & Above Employee

• Interim Head of Production, Quality & RIsk

  • Oct 2018 - Mar 2019

  Appointed to improve production throughput of 130 Complaint Assessors which would help RBS reduce operational costs and improve relationships with external stakeholders. Process times were reduced from 6 weeks per case to 4.5 weeks per case and this was achieved through performance management techniques and to streamline operational processes. Change managed process changes which, collectively, helped improve process times by 5 business days. Managed the change across all RBS programme stakeholders and governance committees. Show less



Nutmeg

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Interim Compliance Consultant

  • Sep 2017 - Jul 2018

  Managing a cross functional programme of activity and acting as SME to help Nutmeg strengthen its risk and compliance controls to better support its growth strategy. Reporting directly to the Executive Team and Compliance and Risk Committee. The project workstreams included the ODIM thematic review, regulatory interactions, establishing a compliance monitoring framework, providing regulatory advice and guidance to the development of its new digitised advice proposition and other advice initiatives and supporting the development of new products and funds. Show less



Moneynet

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Interim Project Manager

  • Jun 2017 - Sep 2017

  Managing a project to set up a new digital challenger business bank. Responsibility for all aspects, 8 workstreams, including, capital funding, compliance and risk capability, new banking platform, product design, financial projections and more. A short-term project owing to investors withdrawal. Managing a project to set up a new digital challenger business bank. Responsibility for all aspects, 8 workstreams, including, capital funding, compliance and risk capability, new banking platform, product design, financial projections and more. A short-term project owing to investors withdrawal.



Ulster Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Interim Project Manager

  • Dec 2016 - Jun 2017

  Managing a project to remediate the Bank’s tracker mortgage customers. Responsible for Policy and Remediation Workstreams to include, calculator development and testing, letter design, process design, recruitment and training. Managing a project to remediate the Bank’s tracker mortgage customers. Responsible for Policy and Remediation Workstreams to include, calculator development and testing, letter design, process design, recruitment and training.



Vocalink, a Mastercard company

• United Kingdom
• Financial Services
• 700 & Above Employee

• Interim Project Manager

  • Jul 2016 - Dec 2016

  Project managed and acted as SME to redesign the sales processes and put in place controls to ensure financial losses were minimised, ahead of the MasterCard acquisition. Project managed and acted as SME to redesign the sales processes and put in place controls to ensure financial losses were minimised, ahead of the MasterCard acquisition.



Sopra Steria

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Interim Project Manager

  • Apr 2016 - Jun 2016

  Managing the movement of public sector services to new UK locations (systems, infrastructure, 400 roles to redeploy, process, premises, recruitment, training). All aspects of project management, including detailed planning (MSP). Managing the movement of public sector services to new UK locations (systems, infrastructure, 400 roles to redeploy, process, premises, recruitment, training). All aspects of project management, including detailed planning (MSP).



Dun & Bradstreet

• United States
• Information Services
• 700 & Above Employee

• Interim Compliance Consultant

  • Mar 2016 - Apr 2016

  Short term contract to help construct an FCA authorisation application and regulatory business plan which had to be completed by 31 March 2016. Successfully completed and FCA authorisation achieved. Short term contract to help construct an FCA authorisation application and regulatory business plan which had to be completed by 31 March 2016. Successfully completed and FCA authorisation achieved.



Peer to Peer Lender

• London, England, United Kingdom

• Interim Risk Consultant / Financial Crime

  • Jan 2016 - Mar 2016

  Short term contract to put in place Financial Crime arrangements (policy, process, controls, reporting etc). All work completed and signed off by the client. Short term contract to put in place Financial Crime arrangements (policy, process, controls, reporting etc). All work completed and signed off by the client.



Wonga

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Interim Risk and Compliance Consultant

  • May 2014 - Nov 2015

  Providing Wonga’s Executive with much needed advice and guidance on their FCA authorisation. Included considerable regulatory policy development, frameworks and controls across the business. FCA application submitted Q1 15, approved January 16. Authored circa 20 regulatory policies with responsibility for overseeing their subsequent implementation. These included TCF / Conduct, Collections, Vulnerable Customers, Complaints, Product Design, HR, Enterprise Risk, IT and Corporate / Board policies, to enable a successful and compliant business transformation. Project managed the Conduct Risk framework design and implementation and also acted as the SME to the project. This was achieved through, policy, education and training, reporting arrangements, risk control self-assessments, escalation processes and governance arrangements. Creating Compliance capability, including policy, frameworks, key risk indicator metrics and reporting mechanisms, breach identification and reporting systems. Show less



Santander UK

• United Kingdom
• Banking
• 700 & Above Employee

• Interim Risk and Compliance Consultant

  • Feb 2013 - Mar 2014

  Project Lead - FCA Thematic Review of PPI complaint handling standards. Project Lead - FCA Attestation. Substantial level of report writing to enable Executive attestation to FCA. Project Lead- Developed and implemented a Quality Assurance Framework for the PPI complaint handling Project Lead - FCA Thematic Review of PPI complaint handling standards. Project Lead - FCA Attestation. Substantial level of report writing to enable Executive attestation to FCA. Project Lead- Developed and implemented a Quality Assurance Framework for the PPI complaint handling



Barclays UK

• United Kingdom
• Banking
• 700 & Above Employee

• Interim Project Manager

  • Feb 2012 - Nov 2012

  Project managed the setup of PPI complaint handling capability across 2 sites to process 2500 complaints per day. Responsibilities included premises, IT infrastructure, commercials, recruitment, training and accreditation of circa 400 staff in a rapidly changing environment. Full project management responsibility to transfer an existing outsourced Complaint Handling Call Centre, to an in-sourced arrangement at a separate site. A complex project mainly due to the termination of the existing outsourced service with a parallel and uninterrupted service for 15000 calls per week. Show less



Equitable Life Assurance Society

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Compliance Manager

  • Jan 2006 - Sep 2011

  Leadership of Compliance function which had oversight of outsourced services. Managed all aspects of Compliance, from regulatory change, policy development, regulatory advice, monitoring, TCF programmes, call centre transformation, and FSA thematic reviews. Leadership of Compliance function which had oversight of outsourced services. Managed all aspects of Compliance, from regulatory change, policy development, regulatory advice, monitoring, TCF programmes, call centre transformation, and FSA thematic reviews.



Marlborough Stirling

• Basingstoke, England, United Kingdom

• Regulatory Projects Manager

  • May 2001 - Dec 2005

  Led 2 significant remediation programmes involving reviews of over 100,000 products. Project managed the set up and subsequent operational and production management of c. 100 contractors. Responsibilities included, review and redress methodology design, database design and reporting, relationship management with Sun Life of Canada executives and 3rd party oversight arrangements. Led 2 significant remediation programmes involving reviews of over 100,000 products. Project managed the set up and subsequent operational and production management of c. 100 contractors. Responsibilities included, review and redress methodology design, database design and reporting, relationship management with Sun Life of Canada executives and 3rd party oversight arrangements.



Sun Life Financial of Canada (UK)

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Senior Compliance Manager

  • May 1995 - May 2001

  Management of Compliance Monitoring function. Oversight of 1000 sales advisers and managers across 50 UK sales offices and 600 head office staff. Supported various projects, including a new T&C Scheme, product launches, point of sale disclosure documents, point of sale software, sales process changes, sales process observation assessments, sales management remuneration structures. Management of Compliance Monitoring function. Oversight of 1000 sales advisers and managers across 50 UK sales offices and 600 head office staff. Supported various projects, including a new T&C Scheme, product launches, point of sale disclosure documents, point of sale software, sales process changes, sales process observation assessments, sales management remuneration structures.



Old Mutual Limited

• South Africa
• Financial Services
• 700 & Above Employee

• Compliance Assistant

  • Apr 1993 - May 1995

  Field / Sales and Training and Competence Monitoring across the UK. Field / Sales and Training and Competence Monitoring across the UK.