Experience

NexgenRx Inc.

• IT Services and IT Consulting
• 1 - 100 Employee

• Client Administrator

  • Oct 2016 - Present



CIBC

• Canada
• Banking
• 700 & Above Employee

• Collections Agent

  • Jan 2016 - Oct 2016



College Boreal

• Canada
• Higher Education
• 300 - 400 Employee

• Students Records Specialist

  • Aug 2013 - Feb 2014

  • Participated in internal committees that dealt with student files• Analyzed all pertinent information in student files and provided recommendations to school directors.• Prepared multiple reports• Helped students with their choice of courses• Performed regular analyses of student files to insure success• Helped students finalize their enrollment into their programs• Performed exit interviews with students when they decided to leave the college• Acted as liaison between the school departments and the Registrar office• Met with students who encountered difficulties in order to find solutions to help them attain their goal



Loblaw Companies Limited

• Canada
• Retail
• 700 & Above Employee

• Manager, CIC callcentre and File management

  • Apr 2012 - Oct 2012

  Manager for the CIC callcentre and File management department within the HR department. Manager for the CIC callcentre and File management department within the HR department.



Morneau Sobeco

• Call Centre Team Leader

  • May 2010 - Nov 2011



RBC

• France
• Design Services
• 1 - 100 Employee

• CSR

  • May 2007 - May 2010



Hewitt Associates

• United States
• 1 - 100 Employee

• Business Operation Manager

  • May 2006 - Sep 2006

  - Primary contact for the day to day operations of administrating the client's pension plan.- Quality review of out going emails to clients.- Ensured adherence to office and client procedures by having regular staff meetings and continuous training.-Conducted interviews and hired new team members. - Primary contact for the day to day operations of administrating the client's pension plan.- Quality review of out going emails to clients.- Ensured adherence to office and client procedures by having regular staff meetings and continuous training.-Conducted interviews and hired new team members.



Towers Perrin

• BSR - Business Service Rep

  • Sep 2001 - May 2006

  - Answered calls from various clients.- Answered all member inquiries at a tier 2 and tier 3 level.- Handled high priority calls such as escalations, deaths, terminations and marriage breakdowns.- Monitored five Business Service Representatives' calls to ensure quality service and provided monthly feedback with suggestions on improvement to where all reps are exceeding expectations.- Created and maintained a schedule for eight Business Service Representatives to ensure maximum coverage on the telephones at all times.- Maintained and enhanced monthly statistics for delivery to individual representatives during their monthly One on One meeting.- Ensured adherence to office and client procedures by having regular staff meetings and continuous training.- Trained new employees on pension basic and the use of key systems.- Provided training and information on pension specific for major clients.- Created training material to facilitate the training of new employees and current BSR's.- Prepared various letters for Leaves of Absence (LWOP), Pension Buybacks.- Updated member files (address change, Beneficiary change).