Experience

Exciting Events, Inc.

• United States
• Entertainment Providers
• 1 - 100 Employee

• Production Manager

  • Jul 2019 - Present

  Manage production staff with 20 direct reports for special events company overseeing Audio, Video, Lighting and Décor Departments. Coordinate cross-training programs for new and existing employees. Work with Scheduler and Event Designer staff to ensure successful load-out, setup, tech, strike and load-in for Wisconsin and out of state large events. Oversee RMA and outsourcing processes as needed.• Created, organized and streamlined new warehouse management system for more efficient operation.• Designed new part numbering system resulting in better management of real-time inventory.



MD2/Marketing/Design

• United States
• Retail Luxury Goods and Jewelry

• Marketing Communications

  • 1990 - Present

  Manage marketing communications consulting business on an ongoing freelance/project basis. Services include graphic design, copywriting, proofreading, editing, printing, public relations, voiceover, bulk mailing, database management, and special events for public and private sector clients. • Edit and produce multiple books and training manuals from pre-press through print production. • Provide design and production services for non-profit organization communications.• Manage in-house marketing for local soccer venue, including newsletters and event promotions.



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Business Coach | Trainer | Team Lead

  • 2010 - Jul 2019

  Manage all phases of an online genealogy website account for large virtual call center. Duties include customer care professional, team coach and interim team lead with 42 direct reports. • Utilize Salesforce and Amazon WorkSpaces customer management systems. • Train new hires remotely using Adobe chatrooms and develop additional training curricula for accounts.• Assist launches of multiple new accounts including training and client field visits.



USPS Lakeland District Marketing Department

• Sales Associate | Retail Marketing Specialist

  • 2000 - 2010

  Managed multiple revenue generation channels for 672 offices, and increased retail revenue and participation in each program yearly. • Wrote training programs, field communications and press releases, designed logos, created artwork, and marketing collateral materials.• Created Operation S.T.A.M.P.S. (Sending Thanks Abroad from Milwaukee Public Schools), a letters-to-the-troops special event in cooperation with Milwaukee Public School District. Coordinated collection of thousands of letters from students for distribution to active Wisconsin military personnel serving overseas.• Trained multiple employees at USPS Headquarters for the National Contract Postal Unit (CPU) program. • Solicited bids for and coordinated all CPU site installations in retail locations throughout Wisconsin and Upper Michigan. Won seven national awards for exceeding CPU Performance and Revenue goals. • Conducted statewide site audits to ensure compliance with quality and security program directives. • Increased retail walk-in revenue over prior years as sales & service associate at two local offices.• Promoted revenue-generating onsite events including stamp unveilings, passport fairs, and coordinated annual food drives.PRIOR TO 2000:Community Printing, Inc. • Cedarburg, WI • SalesK&S Imaging, Inc. • Milwaukee, WI • Sales and MarketingImage Tech, Inc. • Fox Point, WI • Design, Production, and Sales