Train Dispatcher

• Apr 2018 - Present

Event Manager

• Sep 2004 - Mar 2018

I have worked on many events and exhibitions where customer service and delivering key product messages are paramount. I have managed teams of between 2 and 50 staff at any one time, taking them from training through to event completion. I have managed multiple promotions and events where selling and demonstrating a variety of different products helped meet sales targets. I pride myself on client expectations often being exceeded.• Achieved a 41%+ increase in Nintendo software sold in various ‘Game’ stores as a result of experimental marketing in shopping centres. • Helped clients from demo conception to realisation, from advising on demonstration materials, including props and stands, as well as logistical implications. • Received a personal commendation from the client’s Financial Director for my contribution to the highly successful Keith Prowse V.I.P Wimbledon Lawn Tennis corporate hospitality event. • Worked on the London Olympics 2012 where I successfully managed the hospitality boxes at the North Greenwich Arena (O2) during the Gymnastics and Basketball events. Led by me, the team provided faultless customer service to give each and every client the best possible experience. • I have been responsible for managing membership areas during major sporting events at Lords and Oval Cricket grounds and Polo championships at Windsor. The service provided by my team had a direct impact by exceeding sales targets for future events.

Duty Manager

• Sep 2002 - Jun 2004

Duties included training and supervision of staff as well as motivating staff to achieve their full potential (job chats, appraisals). I liaised with the general manager to discuss the operation of the club and to resolve any problems within the team as well as holding regular team meetings. As part of my role, I carried out duty manager shifts, in addition I was responsible for supervising the fitness team (Office duties included counting the float, dealing with member queries and complaints and writing out reports). I was responsible for opening and closing the club; increasing members sign-up; improving member retention sales targets; reception duties and organising work rotas. I taught various classes and helped improve member motivation by organising regular competitions and nights out.

Fitness Instructor

• Sep 1997 - Aug 2002

My main duties included writing out training programs for members, monitoring their continuing progress and giving my clients 100% motivation and attention to achieve their goals. I taught regular spinning (aerobic cycling classes) and circuit classes. Other duties included gym and pool maintenance, client communication boards and creation of member incentives to boast sales targets.