Experience

Elephant Insurance

• United States
• Insurance Carriers
• 200 - 300 Employee

• First Call Claims Adjuster

  • Jul 2018 - Present

  Henrico, Virginia



Amazon

• United States
• Software Development
• 700 & Above Employee

• Warehouse Associate

  • Sep 2017 - Jul 2018

  Richmond, Virginia Area



Fairfield by Marriott

• Hospitality
• 300 - 400 Employee

• Front Office Manager

  • Sep 2016 - Jul 2017

  Midlothian, Virginia *Aiding the General Manger in day-to-day leadership & overseeing front office operations *Assisting with daily administrative duties of the hotel *Ensuring all employees are properly trained and knowledgeable to policies and procedures *Recruited, managed, trained and developed the front office/desk team of 11 employees *Temporally acquired General Manager duties due to absence of roll



Residence Inn by Marriott

• Hospitality
• 700 & Above Employee

• General Manager

  • Apr 2014 - Apr 2016

  Chester,Virginia *Direct and manage the daily operations of the property to include daily revenue reporting and invoice approvals *Lead the development and management of annual budget and implement the business plan for the hotel *Facilitate house account receivables collection to obtain optimum returns *Partner and collaborate with operations manager with hiring and recruitment efforts *Manage and develop a staff of 30 employees, ensuring continued ample training is in… Show more *Direct and manage the daily operations of the property to include daily revenue reporting and invoice approvals *Lead the development and management of annual budget and implement the business plan for the hotel *Facilitate house account receivables collection to obtain optimum returns *Partner and collaborate with operations manager with hiring and recruitment efforts *Manage and develop a staff of 30 employees, ensuring continued ample training is in place *Conducted Marriott BSA compliance audits and maintain hotel readiness for surprise inspections *Built business partnership with local & national companies to maximize occupancy and drive more repeat business *Monitor and maintain RevPar through occupancy and profitability. Increased gross operating profits by 5% from prior year and obtained higher Gross Operating Profits in comparison with surrounding hotels

• Operations Manager

  • Mar 2010 - Apr 2014

  Chester, Virginia *Coordinated all marketing efforts to maximize traffic, increase occupancy and guest retention *Support and work closely with General Manager in the daily operations of the hotel *Managed and trained a total of 15 associates from front desk, kitchen and maintenance staff *Managed all customer service functions and ensured cleanliness in rooms, lobby and restrooms *Work closely with 3rd party coordinators with planning and executing all guest events *Interacted… Show more *Coordinated all marketing efforts to maximize traffic, increase occupancy and guest retention *Support and work closely with General Manager in the daily operations of the hotel *Managed and trained a total of 15 associates from front desk, kitchen and maintenance staff *Managed all customer service functions and ensured cleanliness in rooms, lobby and restrooms *Work closely with 3rd party coordinators with planning and executing all guest events *Interacted with guests and took care of guest related issues to provide optimum guest services *Increased Guest room occupancy by at least 4% year after year

• Front Desk Agent

  • Sep 2009 - Mar 2010

  Chester, Virginia *Instrumental in the preparation of new hotel grand opening *Provide maximum customer service to all guests and ensure excellent guest experience *Facilitated with guest check in and proactively have folios ready upon check-out *Acted as Manager on duty when the General Manager was not available *Acted as the Maintenance back-up and support during peak times *Coordinated with housekeeping department to ensure public areas were kept clean



EverDrive

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Associate

  • Dec 2008 - Sep 2009

  Richmond, Virginia



Circuit City

• Technology, Information and Internet
• 700 & Above Employee

• Stock Associate

  • Oct 2007 - Dec 2008

  *Performed inventory quality assurance and ensure that products are in the correct area according to planogram. * Practice attention to detail to assigned floor area to ensure adequate stock and have satisfactory inventory stock levels especially during the holiday peak season. * Inspect products and remove damaged inventory from shelves maintaining quality. *Kept area clean and organized to provide great & quality customer experience. *Prepare and print product… Show more *Performed inventory quality assurance and ensure that products are in the correct area according to planogram. * Practice attention to detail to assigned floor area to ensure adequate stock and have satisfactory inventory stock levels especially during the holiday peak season. * Inspect products and remove damaged inventory from shelves maintaining quality. *Kept area clean and organized to provide great & quality customer experience. *Prepare and print product tags, matching them with shelf products. *Pull online orders timely and according to advertised “Go Get” program to avoid rendering discounted pricing. Show less



VCU Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Materials Management Specialist

  • Jul 2005 - Oct 2007

  Richmond, Virginia Area *Served as quality assurance associate for daily surgical supplies and inventoried ordered items to ensure they were complete and all accounted for. *Monitor the usage of surgical supplies for assigned areas and coordinated with internal and external suppliers on a daily basis to procure replenishments for assigned areas. * Ensure operating rooms are always stocked properly and ready for the next surgery. *Assist doctors and nurses with their surgical supplies needs as… Show more *Served as quality assurance associate for daily surgical supplies and inventoried ordered items to ensure they were complete and all accounted for. *Monitor the usage of surgical supplies for assigned areas and coordinated with internal and external suppliers on a daily basis to procure replenishments for assigned areas. * Ensure operating rooms are always stocked properly and ready for the next surgery. *Assist doctors and nurses with their surgical supplies needs as necessary Show less