Marc Allen Dayo
Senior Revenue Assurance Analyst at PLDT- Claim this Profile
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Bio
Credentials
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Root Cause Analysis: Getting to the Root of Business Problems
LinkedInSep, 2023- Nov, 2024 -
Certified 5G Revenue Assurance Engineer
GRAPAMay, 2022- Nov, 2024 -
Lean Six Sigma Yellow Belt
ITIL ConsultingMar, 2022- Nov, 2024 -
GRAPA Revenue Assurance Practitioner Certification Program
GRAPAOct, 2021- Nov, 2024
Experience
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PLDT
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Philippines
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Telecommunications
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700 & Above Employee
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Senior Revenue Assurance Analyst
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Jan 2019 - Present
As a Senior Revenue Assurance Analyst and Team Leader, I direct a skilled team in billing risk management and revenue assurance, while also fostering their professional development. I formulate proactive strategies to identify and mitigate revenue leakage and fraud, ensuring financial stability across key performance indicators. My responsibilities also include leading meticulous audits for billing accuracy and compliance, and collaborating cross-functionally to optimize operational procedures. Leveraging advanced data analytics and reporting tools, I've achieved notable gains in revenue and operational efficiency. My work plays a vital role in advancing the telecommunications sector by maintaining revenue integrity and elevating operational standards. Show less
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Revenue Assurance Specialist
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Mar 2014 - Dec 2018
I spearheaded strategic revenue assurance initiatives to effectively mitigate revenue leakage and combat fraud risks. My precise audits have consistently ensured billing compliance and financial integrity. I championed cross-departmental collaborations to optimize billing procedures and maximize revenue recognition, thereby significantly boosting operational efficiency and overall business performance. Utilizing advanced data analytics and business intelligence tools, I've provided actionable insights that have continuously improved billing processes and revenue assurance. My contributions play an instrumental role in advancing the telecommunications sector by safeguarding revenue, enhancing financial stability, and driving long-term industry growth Show less
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Revenue Analyst
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Apr 2011 - Feb 2014
Oversaw the rigorous validation of billing processes in a telecommunications sector, ensuring financial integrity and compliance. Led comprehensive audits and reconciliations of customer invoices to identify and rectify discrepancies, thereby bolstering financial accuracy. Engaged in cross-functional collaboration to refine billing procedures, minimize errors, and elevate revenue recognition metrics. Leveraged advanced data analytics and reporting tools to deliver actionable insights for optimizing billing processes and maximizing revenue streams. Show less
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Marinduque State College (MSC)
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Philippines
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Higher Education
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1 - 100 Employee
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Software Programmer
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May 2010 - Feb 2011
Collaborated with faculty and staff to develop and maintain software applications and tools that enhanced academic and administrative processes. Created, modified, and maintained databases, ensuring data integrity and security while supporting the college's information needs. Troubleshot and resolved technical issues, provided timely support to end-users, and optimized software performance. Stayed updated on emerging technologies and best practices, contributing to the continuous improvement of the university's technology infrastructure and software solutions. Show less
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Education
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2023 - 2024
Asian Institute of Management
Postgraduate Degree, Business Administration and Management, General (Candidate) -
2023 - 2025
The University of Western Australia
Master of Business Administration - MBA -
2006 - 2010
Marinduque State College (MSC)
Bachelor's degree, Information Technology
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