Frontend Web Developer

• May 2022 - Present

Front End Web Dev / Help Desk Engineer

• Nov 2021 - Apr 2022

● Resolve helpdesk tickets daily to address issues reported by clients.● Audit telephone number port-in orders daily, Provision 3CX instances on VMware machines.● Collaborate with the backend developer to ensure that application data is correctly formatted per Wiretap Telecom client portal configuration requirements.● Develop new UI components using Java Servlet Pages, HTML5, CSS, jQuery, Bootstrap, JavaScript, AJAX. Update/optimize application logic and UI for existing components. Resolve outstanding bugs.

Lyrist Developer Intern

• Jun 2021 - Oct 2021

● Worked with CodeDay mentor and team to learn React Native, TypeScript, Redux, Redux Saga, and complete weekly tasks.● Read and watched videos to understand mobile application APIs and components.● Learned about the software development lifecycle to implement a feature for updating search list items.● Reviewed pull requests in Azure DevOps and troubleshooted failing builds in pipelines. ● Worked with CodeDay mentor and team to learn React Native, TypeScript, Redux, Redux Saga, and complete weekly tasks.● Read and watched videos to understand mobile application APIs and components.● Learned about the software development lifecycle to implement a feature for updating search list items.● Reviewed pull requests in Azure DevOps and troubleshooted failing builds in pipelines.

Front End Developer

• Oct 2020 - Feb 2021

● Redesigned location mockup and created locations component with dynamically loaded map markers and sidebar menu.● Developed the front-end of company sites using HTML5, CSS, JavaScript, and the Google Maps API.● Provided professional onsite, over the phone, and remote desktop support services company wide. ● Redesigned location mockup and created locations component with dynamically loaded map markers and sidebar menu.● Developed the front-end of company sites using HTML5, CSS, JavaScript, and the Google Maps API.● Provided professional onsite, over the phone, and remote desktop support services company wide.

Services Advisor

• Jan 2020 - Sep 2020

● Performed daily outbound calls to local businesses and educational institutions to provide solutions for the challenges that emerged working from home during COVID.● Provided training via Microsoft teams for different Microsoft 365 apps, such as Excel, Power BI, and Power Apps.● Assisted with product sales, Microsoft 365 licensing, and lead captures using Microsoft Dynamics 365 Customer Relationship Management software. ● Performed daily outbound calls to local businesses and educational institutions to provide solutions for the challenges that emerged working from home during COVID.● Provided training via Microsoft teams for different Microsoft 365 apps, such as Excel, Power BI, and Power Apps.● Assisted with product sales, Microsoft 365 licensing, and lead captures using Microsoft Dynamics 365 Customer Relationship Management software.

IT Technician

• Oct 2018 - Jul 2019

● Assisted with the design and front-end development of new company websites. The stack used was HTML, CSS, JavaScript on the front-end, with PHP and MySQL on the backend. ● Provided over the phone, remote desktop, and onsite support for all company properties.● Managed company passwords and performed weekly backups of client devices.● Ran and terminated ethernet / fiber optic cables to expand the network infrastructure for all company properties. ● Troubleshooted fixed network outages due to physical hardware failures and network misconfigurations.

Amenities Desk

• May 2018 - Oct 2018

Working at Panorama Tower (One of the many properties of FECR), I Provided luxury concierge services to all tenants and informed them of relevant events around the city of Brickell Miami. I always maintained a high level of confidentiality for high profile tenants. Providing exceptional reception services for the management office, gym, pool deck and package room of Panorama Tower was my specialty. I enjoyed my time working with the Panorama team.

Geek Squad Consultation Agent

• May 2015 - Jan 2017

It was an amazing experience working in BestBuy's Geek Squad Department. I had the opportunity to learn more about computers and different technologies that have empowered the lives of many. We worked as a team to solve problems when one of us could not solve it individually. I also got the chance to assist clients daily on any issues they had with their product. Whether it be a repair, a replacement, or simply a training on how to use the product, I always worked hard to make sure the client came first and was taken care of when possible.