Experience

050 Telecom

• United Arab Emirates
• Telecommunications
• 100 - 200 Employee

• Customer Service – Helpdesk cum Receptionist

  • Oct 2014 - Present

  Salah Bin Masoud Group of Companies / 050 TELECOM Al Quoz Industrial Area 1, Dubai UAE October 2014 – up to present Customer Service cum Receptionist  Provides over the phone and personal assistance to walk – in customers.  Provides assistance to HR department (i,e: perform callback to shortlisted applicant for scheduled interview)  Ensure / Supervise cleanliness of working area  Organize stationary supplies and coordinates into supplier for replenishment.  Maintain office directory updated for everyone’s reference.  Provides assistance to any employee of different departments Helpdesk Executive View  Coordinates into different channels (warranty providers) with regard to repair request from branches, provide feedback to customer and ensure customer satisfaction.  Manage customer complaints and provide resolution at the soonest.  Prepare / Execute policies regarding warranty / non- warranty repair procedure.  Prepare daily / weekly report and present to management.  Coordinates to logistic / admin team with regards to pick/drop of mobiles for service.  Experienced in dealing all kinds of customers and provide solutions to their needs  Screens incoming calls and connects to necessary department answeres general inquiry  Provides basic trouble shooting of mobile issue (i:e Software update, data transfer, mobile restoration)  Resolve customer complaints at the soonest time possible.  Back office / Chat support officer (responds to online queries and resolved online complaints) Show less



Simpro Solutions Canada

• Philippines -

• Customer Service Representative

  • Dec 2012 - Jul 2014

   Attends inbound call customer service support including inquiries, billing concerns, complaints  Provides quality call customer service and promotes advantage of D+H products  Creates and escalate necessary report regarding subscriber concerns.  Performs callback to provide feedback regarding their request.  Attends inbound call customer service support including inquiries, billing concerns, complaints  Provides quality call customer service and promotes advantage of D+H products  Creates and escalate necessary report regarding subscriber concerns.  Performs callback to provide feedback regarding their request.



Interactive Technology Solutions Inc.

• Quezon City, Philippines

• CSR, Back office support , QA analyst, Telesales Officer, Service Quality Audit Officer

  • Aug 2009 - Aug 2012

  • Auditing Service Orders lodged by Call Center Production, work of ISF-BPO and Loyalty acquisition released by Business Centers  Creates report for Client and Production (daily/weekly/monthly)  Handles data extraction of customer information via AS/400 (Integrated Customer Management System)  Conducts investigation and documentation of customer/vendor complaints.  Service Activation / Modification requests by Corporate clients  Attends inbound call customer service support including inquiries, billing concerns, complaints and modification request.  Handles irate subscriber and pacify them by resolving their complaints at agent’s level. Show less



GALLERIA CORPORATE CENTER

• Ortigas Pasig, Philippines

• Front desk office / Receptionist

  • Jan 2008 - Jul 2009

   Answer phone calls using multiple lines and assists client for room reservation, records keeping  Providing company details, give direction to visitors if necessary.  Escort visitors to their destination as necessary  Answer phone calls using multiple lines and assists client for room reservation, records keeping  Providing company details, give direction to visitors if necessary.  Escort visitors to their destination as necessary



CITIBANK

• Eastwood Q.C, Philippines

• Telesales representative (Card Dynamics)

  • May 2006 - Dec 2007

   Handling CFC (call for cash program) balance transfer, card acquisition / activation  Responsible to perform calls within / outside Philippines on daily basis encouraging client to avail the add-ons service of their credit cards.  Able to meet / extend daily quota.  Provide extensive assistance to customer on how to manage their finances.  Searching for perspective clients and close the deal with the given time frame.  Promotes the advantages of the program to their cards. Show less



Philippine National Bank

• Manila Philippines

• New Account Representative

  • Dec 2004 - Jul 2005

   Handling new accounts section, administrative assistant  Filing / Encoding clients records in data base  Cheque Releasing, Tally tellers record for withdrawal and Deposits  Photocopying requirements for opening an account  End of day report  Handling new accounts section, administrative assistant  Filing / Encoding clients records in data base  Cheque Releasing, Tally tellers record for withdrawal and Deposits  Photocopying requirements for opening an account  End of day report