Experience

Eastman Chemical B.V.

• Netherlands
• Chemical Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2020 - Present

  Order Management for EMEA customers. • Managing order to cash process, post-order follow-up, customer complaints • Coordinating with planning and logistics to ensure on-time material delivery to customers • Liaising with appropriate teams to promptly resolve issues and meet specific customers’ requests • SAP Power User • Member of Works Council Order Management for EMEA customers. • Managing order to cash process, post-order follow-up, customer complaints • Coordinating with planning and logistics to ensure on-time material delivery to customers • Liaising with appropriate teams to promptly resolve issues and meet specific customers’ requests • SAP Power User • Member of Works Council



Amphenol Benelux B.V.

• Netherlands
• Software Development
• 1 - 100 Employee

• Internal Account Manager

  • Jan 2019 - Mar 2020

  Managing OEM&CEM accounts in the EMEA. • Main point of communication for direct accounts including Nokia, Caterpillar and supplying factories. • Executing sales price analysis, providing sales quotes to customers and following up on quotes • Processing and releasing purchase customers’ orders • Collaborating with logistics team on delivery and invoicing issues • Logging and updating customer information and product database in ERP system Managing OEM&CEM accounts in the EMEA. • Main point of communication for direct accounts including Nokia, Caterpillar and supplying factories. • Executing sales price analysis, providing sales quotes to customers and following up on quotes • Processing and releasing purchase customers’ orders • Collaborating with logistics team on delivery and invoicing issues • Logging and updating customer information and product database in ERP system



SIA IronLogic

• Latvia

• Account Manager

  • Apr 2017 - Jul 2018

  Developing sales of access control systems in DACH countries. • Designed market entry strategy and created prospective B2B clients database • Maintained customer relationships, generated sales leads and new customers • Presented the portfolio of company’s products and communicated with prospective customers on product features • Developed the German version of company’s website Developing sales of access control systems in DACH countries. • Designed market entry strategy and created prospective B2B clients database • Maintained customer relationships, generated sales leads and new customers • Presented the portfolio of company’s products and communicated with prospective customers on product features • Developed the German version of company’s website



Lokomotiv Amusement Park

• Tashkent, Uzbekistan

• General Manager

  • Jan 2016 - Aug 2016

  Managing one of the top amusement parks in Uzbekistan with the area of 7 hectares and 120 employees. • Enhanced control over the cash flow resulting in 40% revenue increase • Attracted new lessees of the park’s commercial premises thus raising rental income by 35%. 15 new rides were introduced in the park • Having extremely tight deadlines and limited resources succeeded to efficiently coordinate the efforts and prepare the park for the season opening • Optimized rental contracts in compliance with the legislation • Supported and coordinated events in the park held by charitable foundations for orphans and people with disabilities • Arranged promotional activities & events aimed at increasing of brand awareness and driving attendance and improved the quality of customer service • Analysis of attendance based on CRM data Show less



SBAM Trade

• Tashkent, Uzbekistan

• Stock Market Trader

  • Dec 2011 - Dec 2015

  Trading equities on NYSE and Nasdaq. • Successfully traded stocks and ETFs, profiting through application of pre-market, MOC and intraday strategies • Analyzed big volumes of information and performed technical analysis of indices, equities and futures • Managed a $ 3 mln. trading account Trading equities on NYSE and Nasdaq. • Successfully traded stocks and ETFs, profiting through application of pre-market, MOC and intraday strategies • Analyzed big volumes of information and performed technical analysis of indices, equities and futures • Managed a $ 3 mln. trading account



Kvant Paper Trade

• Tashkent, Uzbekistan

• Co-founder

  • Jun 2008 - Nov 2011

  Import and sales of offset and newsprint paper. • Generating and building relationships to acquire customer loyalty • Negotiating and managing procurement and contracting arrangements • Attracted an alternative source of financing to ensure stable product supply • Monitoring income and expenditure Import and sales of offset and newsprint paper. • Generating and building relationships to acquire customer loyalty • Negotiating and managing procurement and contracting arrangements • Attracted an alternative source of financing to ensure stable product supply • Monitoring income and expenditure



INTERTEC

• Tashkent, Uzbekistan

• Account Manager

  • Apr 2002 - Apr 2008

  Responsible for managing sales of equipment and spare parts for mining plants and maintaining relationships with key accounts. • Successfully developed long-term relationships with 2 biggest industrial plants to drive revenue • Ensured timely supplies of spare parts • Developed proposals, contracts, and pricing for targeted accounts • Communicated with customers and monitored their needs to identify new business opportunities • Achieved business objectives by retaining key accounts with product, solution and service offerings Show less