Experience

Renew You Medical Spa

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Service Manager

  • Jun 2019 - Present

  Tracking, reviewing, and analyzing metrics including number of consultations conducted, number of consults closed, and the frequency of visits. Follows all standard protocols for unclosed consultations timely. Follows all standard protocols for new patients’ emails, or texts. Follows all standard protocols for retention strategies for lapsed patients. Skillful and knowledgeable to educate and inform patients on pretreatment preparation and post treatment care including pre and post treatment messages. Being fully educated on all products, procedures, treatments, retention programs, and promotions offered and having the ability to be clear and effective when communicating and educating patients. Reconciles all patient rewards programs. Ensures patients are scheduled appropriately to provide high-level care, minimal wait times, and high profitability. Oversees schedule for maximum efficiency and accuracy. Keeping a critical eye on what’s working and what’s not and finding solutions when necessary. Coordinates monthly front desk meetings and 1:1’s based on data and facts. What changes are desired for optimization of the practice as well as knowledge and skills? Over sees all daily front desk communications to ensure all front desk staff are informed and implementing. Responsible for front desk professional, organization, and efficiencies. Manages front office time off and coverage Handles all Meevo related transactional or user questions. Works within deadlines, open communication with staff, practice manager and owner. Monthly 1:1’s with Practice Manager. Works closely with Practice Manager to help organize and prepare for all educational events, open houses, and staff trainings. Develops and maintains core relationships with vendors and sales reps to ensure success with products/services/technology and utilizing all savings available. Involvement in special projects as they arise. Show less



Fraser

• United States
• Non-profit Organizations
• 700 & Above Employee

• Engagement and Admissions coordinator

  • Jan 2013 - Jan 2019

  Admit clients to FraserPrepare clients for Fraser servicesTrack client attendanceWork with interpreters and clients to overcome language barriers Communicate with managers, clinicians and peersDesign and propose client attendance plans and increase attendanceEnforce policies and coordinate mandated proceduresAdhere to HIPPA regulationsTeam meetings to prepare for and address issuesAttend Fraser betterment workshops and improve client services

• Behavioral Therapy Fraser

  • Jan 2013 - Jan 2017

  Worked one on one with children on the Autism SpectrumPlanned daily activities for Fraser clients as part of their therapy session.Worked on behavior, social, emotional, regulation, safety and play goalsReception at front desk when needed. Trained to work with clients and staff to provide needed information and communication between clients and staff.Prepared Clinical Operations working with clientsCreated Treatment Plans and Consent forms for clients.