Experience

Rum Invest
• Jordan
• Financial Services
• 1 - 100 Employee
• Account Manager Team Lead

  • Aug 2022 - Present


Digital Image

• United States
• Advertising Services
• 1 - 100 Employee

• Sales Business Development Manager

  • Nov 2021 - Present

  * Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets * Seek out the appropriate contact in an organisation * Generate leads and cold call prospective customers * Meet with customers/clients face to face or over the phone * Foster and develop relationships with customers/clients * Think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business * Have a good understanding of the businesses' products or services and be able to advise others about them Show less



Windsor Brokers

• Seychelles
• Financial Services
• 200 - 300 Employee

• Senior Account Manager

  • Apr 2019 - Sep 2021

  Calling all generated leads and guiding prospects through different products and platform. Generate leads from personal channels. Helping existing clients with all their requests. Establish and maintain relationships with clients and HNW individuals. Achieve monthly, quarterly, and annual sales quotas set by management. Train new joiners on FX industry. Calling all generated leads and guiding prospects through different products and platform. Generate leads from personal channels. Helping existing clients with all their requests. Establish and maintain relationships with clients and HNW individuals. Achieve monthly, quarterly, and annual sales quotas set by management. Train new joiners on FX industry.



Noor Almal

• Jordan
• Financial Services
• 1 - 100 Employee

• Senior Account Manager

  • Jun 2018 - Mar 2019

  · Be the primary point of contact and build long-term relationships with customers · Grow revenue through identifying cross-selling opportunities and communicating these to sales · Arrange and schedule onsite visits for relationship management and training · Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors · Ensure the timely and successful delivery of solutions according to customer needs and objectives · Forecast and track key account metrics including monitoring customers’ usage of the platform · Responsible for creating and maintaining account plans for key clients which lead to further revenue generation · Responsible for working with the Sales team to on-board and integrate new clients and developing existing client relationships Show less



OneTrade

• Pakistan
• Wholesale Import and Export

• Senior Sales & Customer Service Associate

  • Sep 2015 - May 2018

  * Managing incoming calls and customer service inquiries through different channels * Generating sales leads that develop into new customers * Identifying and assessing customers’ needs to achieve satisfaction * Responsible on the KYC process regarding retail clients * Provide accurate, valid and complete information by using the right methods/tools * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Managing incoming calls and customer service inquiries through different channels * Generating sales leads that develop into new customers * Identifying and assessing customers’ needs to achieve satisfaction * Responsible on the KYC process regarding retail clients * Provide accurate, valid and complete information by using the right methods/tools * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution



Umniah

• Jordan
• Telecommunications
• 700 & Above Employee

• Shop Representative

  • Dec 2014 - Jun 2015

  * Promote products and services * Handling clients complaints * Provide information regarding different service to help the client find the suitable service * Oversee billing and payments * Promote products and services * Handling clients complaints * Provide information regarding different service to help the client find the suitable service * Oversee billing and payments



Holiday Inn Eindhoven

• Netherlands
• Hotels and Motels
• 1 - 100 Employee

• Guest Services Associate

  • Jan 2012 - Jun 2014

  * Welcome guests as they arrive at the hotel * Checking guests in and out, issuing keys * Taking reservations by telephone or email * Preparing bills and dealing with payments * Provide guests with information and answer their queries * Deal with complaints and assist guests to grantee their satisfaction * Welcome guests as they arrive at the hotel * Checking guests in and out, issuing keys * Taking reservations by telephone or email * Preparing bills and dealing with payments * Provide guests with information and answer their queries * Deal with complaints and assist guests to grantee their satisfaction