Maram Qatouni

Remote Support Pharmacist at NimbleRx
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Contact Information
us****@****om
(386) 825-5501
Location
St Francis, Wisconsin, United States, US
Languages
  • English -
  • Arabic -

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Bio

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Credentials

  • Certified Immunizer
    Pharmacy Society of Wisconsin
    May, 2015
    - Nov, 2024
  • WPQC certified MTM pharmacist
    Pharmacy Society of Wisconsin
    Mar, 2015
    - Nov, 2024
  • Chemotherapy Administration and Safe Handling Certificate.
    The Specialty Hospital
    Aug, 2008
    - Nov, 2024
  • Texas Pharmacist License
    Texas State Board of Pharmacy
    Aug, 2021
    - Nov, 2024
  • Wisconsin Pharmacist License
    Wisconsin Department of Safety and Professional Services
    Mar, 2015
    - Nov, 2024

Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Remote Support Pharmacist
      • Feb 2021 - Present

      Manages and fulfills prescription transfers utilizing a dashboard where transfer requests are received and processed over the phone / fax. This is being performed as part of a team of pharmacists, operators, technicians, and an administrator. Manages and fulfills prescription transfers utilizing a dashboard where transfer requests are received and processed over the phone / fax. This is being performed as part of a team of pharmacists, operators, technicians, and an administrator.

    • United States
    • Retail
    • 700 & Above Employee
    • Pharmacist
      • Oct 2018 - Aug 2021

      • Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.• Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).• Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and participates in 3rd party audit.• Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.• Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.• Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision. Show less

    • Pharmacy Manager
      • Feb 2017 - Oct 2018

      • Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment and changes to the layout to ensure a functioning, presentable and efficient pharmacy.• Prepares, maintains and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g. operating statements, performance indicator reports, supervision notes, deletions, transfers, etc.).• Collaborates with store manager on pharmacy staff hiring and carries out discipline and termination as necessary.• Partners with Store Manager to establishing expectations and goals while promoting teamwork. Monitors and recognizes pharmacy employee progress and implements rewards programs while fostering a shared vision. Optimizes customer experience through focused coaching and performance behaviors.• Manages pharmacy staff performance by conducting formal performance reviews, oversees and ensures the training of pharmacy employees (e.g. using the correct processes and tools in order to drive efficiency in the pharmacy, leading and driving technician tasks and activities). Ensures compliance with employment laws.• Identifies and develops high potential team members and collaborates with store manager to proactively managing career progression.• Addresses employee relations concerns and maintains morale by checking on employee welfare, addressing complaints, conflicts and ensures positive employee-management relationship.• Responsible for analyzing performance data including pharmacy financial, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management. Reviews KPIs with Pharmacist, Store Manager and Healthcare Supervisor. Identifies pharmacy performance trends and opportunities for improvement. Show less

    • United States
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • Pharmacist - Gross Margin Team
      • Oct 2016 - Feb 2017

      As a member of the Gross Margin Team I participated in improving the pharmacy's gross margin without increasing the patient's out of pocket cost or compromising the therapy. This involves researching the available options for each eligible patient, and then converting them properly after contacting their doctors.

    • Pharmacist - SMM Support
      • Aug 2016 - Feb 2017

      SMM (Simplify My Meds) is a program that has been implemented by Hayat Pharmacy in an effort to improve patient's adherence as well as health outcomes. My tasks as a SMM Support Pharmacist include, but not limited to, the following: 1. Patient profile comprehensive review; which includes clearing any discrepancies in therapy, such as therapy duplication, overdose, prescribing cascades, lack of needed therapy, and eliminating any old outdated and discontinued prescriptions. 2. Contacting Doctors to update patient's profiles and obtain the most recent medication regimen they are on. Also to verify certain information about the patient's therapy that can't be obtained from other resources. 3. Recommending Level 1 interventions as well as Level 2 CMRs ( Comprehensive Medication Review ) for qualifying patients. 4. Communicating important notes and comments with the SMM team in the pharmacy. Show less

    • United States
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • Pharmacy Manager
      • Mar 2015 - Feb 2016

      Instrumental in complete turnaround of under-performing pharmacy sales; set higher expectations and instituted organizational reform and work-flow streamlining resulting in an 8% increase in gross margin.Instituted and supervised a training program for pharmacy technicians and interns.Reduced payroll resulting in a further increase of profit.Achieved a number one ranking for our location in gross margin among all Hayat pharmacy locations in 3 months.Setup our location's first compounding machine and helped further increase profit by compounding commercially unavailable compounds.Ensured all MTM level 1 opportunities were fulfilled to the highest level.Made sure pharmacy was fully HIPPA compliant.Encouraged a friendly work environment and nurtured a positive team spirit; with open communication among all team members.Ensured accurate verification of all Rx'sEnsured monthly C2 audits were accurate. Show less

    • Pharmacy Intern
      • May 2013 - Feb 2015

      Medication Therapy Management (MTM); helped patients understand their therapy.Shadowed the supervising staffing pharmacist in all tasks (Verification, Rx transfers, counseling, C II audits, phone calls ... etc.) Helped in prescription dispensing; drop off and pick up windows.

    • United States
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • Pharmacy Technician
      • Oct 2011 - Dec 2011

      1. Receiving & processing prescriptions at the drop-off window. 2. Filling medicine for patients. 3. Dispensing medicine at the pick-up window. 4. Inventory sorting & stocking. 5. Contacting physicians for refills & other issues concerning patients. 6. Receiving patient's phone calls,answering their questions, and resolving their concerns. 7. Calling patients to confirm their personal information or to confirm their addresses for delivery purposes. 1. Receiving & processing prescriptions at the drop-off window. 2. Filling medicine for patients. 3. Dispensing medicine at the pick-up window. 4. Inventory sorting & stocking. 5. Contacting physicians for refills & other issues concerning patients. 6. Receiving patient's phone calls,answering their questions, and resolving their concerns. 7. Calling patients to confirm their personal information or to confirm their addresses for delivery purposes.

Education

  • Jordan University of Science & Technology
    Doctor of Pharmacy - PharmD, Pharmacy
    2006 - 2011
  • King Abdullah the Second School for Excellence
    High School, 93.9 %
    2001 - 2006

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