Experience

Xceed for Advanced Business Co. Ltd.

• Sudan
• Telecommunications
• 1 - 100 Employee

• Key Account Manager

  • Feb 2023 - Present



Atheer Integrated Solutions

• Technology, Information and Media
• 1 - 100 Employee

• Operation & Partnership Coordinator

  • Oct 2022 - Jan 2023

   Organizing, communicating, and managing company target goals and communications with partners.  Managing the relationship with partners.  Responsible for customer care and the exploration and management of customer relationship  Ensure the completion of long-term projects by completing the daily required tasks or following up on daily tasks  Support partner's needs through an intermediary communication  Interface with the partners for the operations and projects  Collect and analyze all marketing information  Organize projects that have flown between company partners and Clients to ensure efficient delivery or transfer of the project.  Manage the ongoing operations with partners  Undertaking project tasks as required  Ensuring the project's commitment to frameworks  Create a project management calendar for fulfilling each goal and objective  Support partner's needs through transparent and efficient communication.  Organizing, Attending and participating in client and partners meetings  Providing administrative support as needed Show less



Global Almotkamel

• Saudi Arabia
• Software Development
• 1 - 100 Employee

• Sales And Marketing Specialist

  • Aug 2022 - Oct 2022

   Identifying potential clients and building relationships with them through phone calls, emails, and face-to-face meetings  Developing and implementing marketing campaigns, including creating advertisements, conducting market research, and creating sales presentations  Developing and implementing sales plans, including identifying target clients and creating sales strategies based on their needs  Creating and managing brochures, flyers, or other printed materials used in promotions  Establishing pricing for products based on market conditions and competitor pricing  Creating a budget for a campaign and maintaining records of expenses and revenues  Engaging in post-sale activities such as follow-up communication with customers to ensure satisfaction with products or services  Providing information about products and services to customers over the phone or in person  Coordinating sales activities with other departments such as accounting or human resources Show less



Xceed for Advanced Business Co. Ltd.

• Sudan
• Telecommunications
• 1 - 100 Employee

• Key Account Manager

  • Feb 2021 - Jun 2022

   Develop trust relationships with a portfolio of major clients and expand the relationships with existing customers.  Serve as the link of communication between customers and internal teams.  Resolve any issues and problems faced by customers and deal with complaints to maintain trust.  Prepare contracts and regular reports of progress and forecasts to internal and external stakeholders.  Provide technical expertise on WAP, IVR, RBT and Digital services.  Take lead in implementation of Services and interact with marketing team.  Ensure VAS Services are introduced within the allocated budget and according to contracts.  Develop technical proposals, RFQ and evaluate offers for the VAS Services based on technology, capacity and cost.  Set up target Plans and follow up these during implementation of VAS Services. Show less



Algadida Company (Sudabill)

• Senior Products and services Specialist

  • Oct 2019 - Feb 2021

   Manage the VAS operational tasks including product testing and other necessary coordination between internal & external team performance. Work with marketing teams & partners to promote services, including launch new products. Be a contact point to all VAS related complaints & queries. Develop technical proposals, RFQ and evaluate offers for the VAS Services based on technology, capacity and cost. Set up target Plans and follow up during implementation of VAS Services. Prepare regular reports of progress and forecasts to internal and external stakeholders. Show less

• Junior Products and services Specialist

  • Oct 2018 - Sep 2019

   Take lead in implementation of any VAS Services. Propose optimization and modification of existing and new services. Perform frequent healthy testing to ensure service’s stability & accurate charging to end users Perform regular reporting to relevant parties.



Management Development Center

• Sudan

• Computer and Network Engineer

  • Apr 2017 - Sep 2018

   Install and configure computer systems and applications.  Actively update, maintain and monitor all aspects of systems and the computer networks.  Oversee the maintenance, repair or replacement of computer units or other technological components.  Setting up user accounts and profiles on the network.  Communicate with clients to identify their requirement and ensure their needs are met.  Managing servers (installation, configuration and monitoring).  Prepare accurate and timely reports. Show less



National Telecommunication Corporation

• Sudan
• Telecommunications
• 1 - 100 Employee

• Technical Support Engineer

  • Apr 2016 - Mar 2017

   Troubleshooting, Diagnosing and Resolving technical issues.  Install and configure computer hardware operating systems and applications.  Monitor and maintain computer systems and networks.  Troubleshooting, Diagnosing and Resolving technical issues.  Install and configure computer hardware operating systems and applications.  Monitor and maintain computer systems and networks.