Experience

Climax Solar

• United States
• Environmental Services
• 1 - 100 Employee

• Senior Corporate Trainer

  • Oct 2021 - Present

  • Create elaborately detailed training modules for all incoming employees using sites such as Prezi and Canva, and software through the Adobe Creative Cloud. • Implement and assign onboarding and training material for all employees within the Enterprise using Paycor’s Learning Management System and Litmos. • Create and host monthly employee activities across all departments, as well as coordinate employee events and outings for holidays and team rewards. • Responsible for the designing and ordering of employee business cards, door hangers, and many other marketing materials. • Acted as Marketing Director for a few months while the CEO sought out the right fit. In this position I was responsible for the designing, ordering, and posting of all marketing material, including brochures, websites, social media posts, yard signs, door hangers, and all employee apparel. • Design, order, organize, track, and distribute all employee merchandise for all companies within Climax Enterprises. • Take care of all technical needs including but not limited to software, laptops, printers, internet equipment such as POE switches and routers, servers, email, DNS records, and more. • Work closely with many high-level executives and company partners, including the CEO of Climax Enterprises. Show less



Flagstar Bank

• United States
• Banking
• 700 & Above Employee

• Loss Mitigation Specialist

  • Aug 2020 - Oct 2021

  • Handled both inbound and outbound call campaigns in a remote call center setting. • Assisted mortgage borrowers with Loss Mitigation procedures, helping them avoid foreclosure during the COVID-19 government forbearance. • Lead numerous training seminars through video calls with trainees as they watched and listened to my conversations with borrowers. • Assisted colleagues with various questions via an internal chat system in between calls. • Handled both inbound and outbound call campaigns in a remote call center setting. • Assisted mortgage borrowers with Loss Mitigation procedures, helping them avoid foreclosure during the COVID-19 government forbearance. • Lead numerous training seminars through video calls with trainees as they watched and listened to my conversations with borrowers. • Assisted colleagues with various questions via an internal chat system in between calls.



Working Solutions

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Support Specialist

  • Aug 2019 - May 2020

  • Produced my own schedule and maintained exceptional attendance adherence without direct management oversight. • Became proficient with numerous technology-based services, including Salesforce, TurboTax, and travel booking software. • Researched customer questions and became proficient doing so by using company resource sites such as Zendesk. • Used tele-networking to assist customers for different companies, including FunJet Vacations and TurboTax. • Produced my own schedule and maintained exceptional attendance adherence without direct management oversight. • Became proficient with numerous technology-based services, including Salesforce, TurboTax, and travel booking software. • Researched customer questions and became proficient doing so by using company resource sites such as Zendesk. • Used tele-networking to assist customers for different companies, including FunJet Vacations and TurboTax.



Shipt

• United States
• Software Development
• 700 & Above Employee

• Personal Shopper

  • Dec 2017 - Mar 2020

  • Received and accepted offers for grocery delivery orders through the Shipt platform. • Created my own schedule and adhered to the hours I set, otherwise faced deactivation from the platform. • Communicated directly with customers to ensure they received all necessary items on their list. • Shopped for and delivered groceries to customer’s homes within a specific timeframe. • Received and accepted offers for grocery delivery orders through the Shipt platform. • Created my own schedule and adhered to the hours I set, otherwise faced deactivation from the platform. • Communicated directly with customers to ensure they received all necessary items on their list. • Shopped for and delivered groceries to customer’s homes within a specific timeframe.