Intellectual Property Paralegal

• Sep 2021 - Present

Office Manager

• Jan 2020 - Aug 2021

Purchase and manage office supplies and snacks, expense tracking and vendor management. Assist with employee engagement, event planning and general office activities. Work with Human Resources of on and off board employees. Currently during the COVID-19 Pandemic, I am on the Pandemic Committee to best determine what is best for the office and planning for the future.

Customer Support Specialist

• Oct 2017 - Jan 2020

Provide outstanding customer support through phone call, email, social media, and live chat. Utilize Salesforce and Zendesk for ticketing purposes. Advocate for customers and exceed their expectations

Store Manager

• Sep 2016 - Oct 2017

Manage Lane Bryant in Skokie Il. Handle all merchandising, inventory control, ordering, cash control, and local loss prevention. Oversee store opening and closing procedures. Direct sales floor activities, assist customers and address customer concerns. Input data to prepare dally sales reports and regularly use weekly and monthly data to develop sales and promotional strategies. Hire, train, and coordinate a staff of 9. Inspire sales staff to develop and implement special promotions and events. Manage Lane Bryant in Skokie Il. Handle all merchandising, inventory control, ordering, cash control, and local loss prevention. Oversee store opening and closing procedures. Direct sales floor activities, assist customers and address customer concerns. Input data to prepare dally sales reports and regularly use weekly and monthly data to develop sales and promotional strategies. Hire, train, and coordinate a staff of 9. Inspire sales staff to develop and implement special promotions and events.

Assistant Department Manager

• Jun 2016 - Sep 2016

Assistant Department Manager of Women's Shoe Department. Oversee 5-7 employees on a daily basis. Assist with daily stock and merchandising, store transfers and POS systems. Handle customer concerns as well as helping assist the department in making the company set sales goals.

Sales Associate

• Sep 2015 - May 2016

Provides excellent customer service. Works with clients to sell at or above the stores sales goals. Contacts customers trough variety of communication usage, Learn different designers from around the store. And keeps up with light housekeeping tasks.

Interim Department Manager

• Nov 2015 - Feb 2016

Department Manager for the Junior Department in Von Maur. In charge of 5-7 full time and part time employees as well as managing customers. I work with my co-workers to achieve the company sales goals as well as individual sales goals. Along side of managing I am in charge of setting the floor with new merchandise we receive weekly and dealing with any and all problems customers or employees may have.

Part Time Sales Lead

• Feb 2014 - Sep 2015

Sell Lane Bryant clothing and assist women in styling for their everyday needs. Work with other sales managers in managing the sales associates such as training for point-of-sale register, reaching sales goals provided by the company, and creating a comfortable customer environment. Assisting with opening and closing the store on a daily basis, handling cash, checks, and credit card transactions. Manage client complaints, clothing return and exchanges, and all other customer needs. Started as a sales associate in February 2014, I was promoted to a part time manager in March 2014 due to my great customer service, and my loyalty to the company.

Front Desk Associate

• Dec 2014 - Jul 2015

Providing excellent service to members and guests by answering phone calls, setting appointments, greeting members/guests upon arrival. Selling memberships for future clients. Assists in maintaining professional front desk and reception area. Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys. Assists in maintaining cleanliness of therapy rooms, common areas and store room. Providing excellent service to members and guests by answering phone calls, setting appointments, greeting members/guests upon arrival. Selling memberships for future clients. Assists in maintaining professional front desk and reception area. Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys. Assists in maintaining cleanliness of therapy rooms, common areas and store room.

Sales Associate

• Sep 2012 - Mar 2014

Sold Caterpillar branded merchandise such as clothing, Caterpillar scale truck models, toys, and office accessories. Handled cash and credit card transactions on the point-of-sale system ComCash. Assisted in opening and closing the store on a daily basis. Sold Caterpillar branded merchandise such as clothing, Caterpillar scale truck models, toys, and office accessories. Handled cash and credit card transactions on the point-of-sale system ComCash. Assisted in opening and closing the store on a daily basis.

Administrative Assistant

• Jun 2009 - Aug 2011

Served as an assistant to the Office Administrator of an intellectual property law firm, developed communication skills and assisted with secretarial duties, reception duties, and clerical duties, maintained computer documents with Word and Excel. Served as an assistant to the Office Administrator of an intellectual property law firm, developed communication skills and assisted with secretarial duties, reception duties, and clerical duties, maintained computer documents with Word and Excel.