Experience

RealTime Reservation LLC

• United States
• Hospitality
• 1 - 100 Employee

• Account Manager

  • Apr 2023 - Present



GPS Trackit

• United States
• Software Development
• 100 - 200 Employee

• Churn Manager

  • Apr 2020 - Aug 2022

  By locating and mitigating potential churn risks through risk indicators, I optimized company growth by reducing churn by 2% . Leveraging leadership skills, I conveyed potential threats and offered appropriate solutions in bi-weekly meetings to ensure uninterrupted operations. Through ad-hoc reporting audits and collecting additional insight on churn data, I improved churn processes. I conducted daily, weekly, and monthly audits to verify the correction/coding of cancellations. I developed dynamic customer cancellation metric dashboards to monitor churn by examining cause category and industry trends/size to uncover patterns and apply strategic saving tactics.Key Accomplishments: ► Supervised and advised customer success team in developing methods to locate risk and retain customers. ►Produced instructional materials, offered ongoing training, analyzed progress, and executed quality assurance to assist customer experience initiatives and programs. Show less

• Director of Training

  • May 2015 - Apr 2020

  I built the training program from the ground up, including designing the format, presentation materials, supporting documents, and client outreach process. I developed strategies to increase training attendance by 10% since the program inception. To achieve client satisfaction, I implemented customized training solutions, including individualized setup. I also developed technical material and managed a client user guide website. I conducted on-site training and product customizations to enterprise clients, ensuring customer satisfaction and retention. Assessing training effectiveness, I streamlined business performance by compiling weekly and quarterly training metrics. Conducting QA testing to ensure the quality of products and collaborating with product development, I increased the performance of products. Using technical skills, I encouraged the use of new software features and helped with outreach for focus group testing.Key Accomplishments: ►Increased company image by maintaining 4.9/5 stars departmental rating from Shopper Approved rating service. ► Managed client and internal software programs to augment product efficiency. ►Accomplished program goals by efficiently conducting successful internal training campaigns for new software launches and new operational procedures. ►Built better relations by successfully developing and executing a client software training program in 2015 and designing format, presentation materials, supporting documents, and client outreach process. ►Obtained company objectives by performing multiple organizational tasks, such as reviewing the business analysis, gathering client specifications, producing business requirements, conducting QA testing, managing customer expectations, recording outcomes in Salesforce, and implementing post-deployment follow-up. Show less



Viewpost

• United States
• Financial Services
• 1 - 100 Employee

• Customer Success Advocate (Contract)

  • Aug 2014 - Oct 2014

  By leading outreach, I assisted clients, offered training, and informed additional product features. Reading clients’ feedback, I applied changes and improved products. Key Accomplishment: ► Facilitated in creating training materials and contacting recently enrolled customers to upsell extra product features. By leading outreach, I assisted clients, offered training, and informed additional product features. Reading clients’ feedback, I applied changes and improved products. Key Accomplishment: ► Facilitated in creating training materials and contacting recently enrolled customers to upsell extra product features.



University Diagnostic Institute

• United States
• Medical Practices
• 1 - 100 Employee

• Marketing Representative

  • Aug 2012 - Jan 2014

  Increased company business by building strong relationships within the organization, providing top-notch customer services, and founding a new business. To store, analyze, and transfer patient data across different departments, I coached and trained consumers regarding imaging software programs. Key Accomplishment: ► Established solid relations with referring physicians, developed the new business through cold calls and delivered exceptional customer service. Increased company business by building strong relationships within the organization, providing top-notch customer services, and founding a new business. To store, analyze, and transfer patient data across different departments, I coached and trained consumers regarding imaging software programs. Key Accomplishment: ► Established solid relations with referring physicians, developed the new business through cold calls and delivered exceptional customer service.



Tews Company

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Executive Assistant

  • 2009 - 2012

  Increasing operational productivity, I performed administrative duties, such as residential lease management, career and talent management, and other professional offices. Key Accomplishments: ► Enhanced organizational security, integration, compliance, and performance by overseeing client and prospect databases. ►Facilitated company needs through customer service, support, auditing, filing, and phone support. ►Assisted leasing teams in addressing resident requirements, displaying properties, and supervising sales prospects. Show less



Talent Keepers

• United States
• Human Resources
• 1 - 100 Employee

• Marketing Manager

  • 2008 - 2008

  In my role at TalentKeepers I sourced leads by developing and managing email marketing campaigns and webinar demonstrations, coordinated all logistics of executive workshop events showcasing company products, participated in the development of a new product launch, designed and implemented multi-media marketing plans, managed corporate Web site content, and managed and maintained the sales database. In my role at TalentKeepers I sourced leads by developing and managing email marketing campaigns and webinar demonstrations, coordinated all logistics of executive workshop events showcasing company products, participated in the development of a new product launch, designed and implemented multi-media marketing plans, managed corporate Web site content, and managed and maintained the sales database.



CyberBest Technology, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Account Manager

  • 2007 - 2008

  In my role at CyberBest Techonology I sourced sales leads through cold calling, networking and referrals; managed client sales processes; developed and managed IT staffing partnerships; and managed the corporate Web site content. In my role at CyberBest Techonology I sourced sales leads through cold calling, networking and referrals; managed client sales processes; developed and managed IT staffing partnerships; and managed the corporate Web site content.



Lighthouse Central Florida

• Resource Development Assistant

  • 2006 - 2007

  In my role at Lighthouse Central Florida I promoted fundraising events; managed, maintained, and analyzed the fundraising donor database, identifying ways to better utilize the reporting capabilities; reviewed and edited speech content for the speakers’ bureau and conducted corporate tours. In my role at Lighthouse Central Florida I promoted fundraising events; managed, maintained, and analyzed the fundraising donor database, identifying ways to better utilize the reporting capabilities; reviewed and edited speech content for the speakers’ bureau and conducted corporate tours.



&Barr

• United States
• Advertising Services
• 1 - 100 Employee

• PR Intern

  • 2006 - 2006



Orlando Sentinel

• United States
• Newspaper Publishing
• 300 - 400 Employee

• Advertising Intern

  • 2005 - 2006