Experience

FUCHS Lubrificanti S.p.A.

• Italy
• Chemical Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • May 2021 - Present

  CUSTOMER SERVICE FOR FUCHS INTERCOMPANY CLIENTS - Updating the Price Lists on SAP - Processing the Purchase Orders: EDI entry system + manual entry + order confirmation - Liaison with the departments of Manufacturing and Purchasing - Liaison with the Logistics department for international EU and NON-EU shipments - Liaison with the Quality department for special documentation - Issuing invoices and export documents - Handling claims and goods returns + Issuing Debit notes/Credit notes - International relations with the clients CUSTOMER SERVICE FOR MARINE INDUSTRY CLIENTS Timeframe, priority-based task - Updating the Price Lists on SAP - Management of the dedicated stock: replenishment orders - Liaison with the departments of Manufacturing, Purchasing, Logistics - Processing the Purchase Orders - Issuing invoices (including Debit notes/Credit notes) - Handling claims and goods returns CUSTOMER SERVICE FOR SPECIAL LUBRICANTS AND INTERNATIONAL CLIENTS SAP MANAGEMENT OF SALES AGENT CONTRACTS - Electronic sales agent contract creation on SAP - Maintenance and update - Liaison with the departments of Sales, CEO Assistant, Administration, Customer Service SAP MANAGEMENT OF CUSTOMER PROFILES (Sold-to and Ship-to) SAP MANAGEMENT OF SALES AGENT PROFILES (for the ROE system – Remote order entry)



Menon Perspective powered by Menons Business Consultancy

• Netherlands
• Higher Education

• Co-Founder & Mentor

  • Jun 2011 - Present

  Menons Business Consultancy, a freelance Company which fosters the academic relationship among Hospitality Education Institutions of the world and contributes in shaping specific professional/vocational programs, thus granting an international advanced education platform for students and professionals. MBC personally endeavors to contribute towards the individual career growth by enlightening future Hospitality leaders who will be the new generation of entrepreneurs and key players in the advancement of the Global living standards. MBC prime commitment is: ​"Enriching the individuals by turning their passion of Service into the seed of a fabulous possibility, in the Heart of Hospitality" www.menonperspective.com



Brindor Hotel

• Italy
• Hospitality

• Hotel Reception/Front of House

  • Nov 2011 - Apr 2021

  Accoglienza e Guest relations, Reservations, Groups, Cashier e Amministrazione. Accoglienza e Guest relations, Reservations, Groups, Cashier e Amministrazione.



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 700 & Above Employee

• Guest Relations Manager

  • Feb 2009 - Feb 2010



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 700 & Above Employee

• Group Coordinator

  • Jan 2007 - Dec 2008

• Front Office Receptionist/Cashier

  • Apr 2006 - Dec 2007



Comimport Italia

• Italy
• Machinery Manufacturing
• 1 - 100 Employee

• Assistant Editor - Standard Operating Procedures Manual

  • Apr 2002 - Apr 2006



TOROC

• Spectator Sports
• 1 - 100 Employee

• Personal Assistant

  • Feb 2006 - Feb 2006

  Assistente Personale @ TOROC, Torino – XX Olimpiadi Invernali 2006 Attività svolte: punto di riferimento per Mr. Juan Antonio Samaranch Salisachs, membro del Comitato Olimpico Internazionale CIO Assistente Personale @ TOROC, Torino – XX Olimpiadi Invernali 2006 Attività svolte: punto di riferimento per Mr. Juan Antonio Samaranch Salisachs, membro del Comitato Olimpico Internazionale CIO



Delfer

• Brazil
• Retail
• 1 - 100 Employee

• Sales Executive

  • Oct 2001 - Mar 2002

  Impiegata Commerciale @ DELFER INTERNATIONAL, Beinasco (TO) Impiegata Commerciale @ DELFER INTERNATIONAL, Beinasco (TO)



Comimport Italia

• Italy
• Machinery Manufacturing
• 1 - 100 Employee

• Purchasing Executive

  • Jul 1998 - Jun 2001