Program Manager

• Jul 2023 - Present

Assistant Program Director

• Oct 2020 - Jul 2023

Provide support to the program in providing high-quality, person-centered services to low-income and formerly homeless tenants living with mental illness, substance abuse, trauma, physical illness including HIV/AIDS, and aging in place and end of life issues.Hire, train, supervise, schedule, and evaluate performance of a team of 4 part time staff. Acted as covering clinical supervisor during staff vacancies, providing direct oversight to a team of 4 full time staff including hiring, training, supervising, scheduling, and evaluating performance.Faciliated clinical supervision group for all direct services staff.Provided clinical and task supervision to MSW intern, co-facilitating Wellness Self Management group, reviewing process recordings, evaluating performance.Support the program as a whole in meeting internal and regulatory compliance standards. Conduct audits, coordinate and facilitate tenant meetings and unit inspections per funder guidelines.Liaise with city funder. Supervised program’s compliance with funder contract requirements, scheduling and facilitating of case conferences, and advocating as needed.Provide on call support to clients during evenings and weekends as needed, including crisis intervention, hospital follow up and advocacy, and care co-ordination. Show less

Clinical Supervisor

• Sep 2018 - Oct 2020

Hired, trained, supervised, scheduled, evaluated performance and provided direct oversight to a clinical services team of 4 full time staff. Ensured staff productivity, the achievement of measurable outcomes, recipient and staff satisfaction.Provided direct services including assessment, medication management, care coordination, crisis intervention.Supported staff and clients throughout transition to hybrid remote work during Covid-19 lockdowns.Provided on call support to clients during evenings and weekends, including crisis intervention, hospital follow up and advocacy, and care co-ordination. Show less

Social Worker

• Mar 2017 - Sep 2018

Provided a full range of direct recovery-oriented services to 30 clients, including assessment, person-centered service planning, care coordination, crisis-intervention, motivational interviewing and medication management.Supported team supervisor in providing support and leadership to the team, including oversight and coordinating with management team in supervisor’s absence. Supervise staff during weekly evening shift.Acted as covering supervisor for the team July-August 2017, providing leadership and direct oversight of three case managers, and reported directly to the Program Director. Completed timely documentation in Cerner and ensured regulatory compliance. Show less

Social Worker

• Mar 2015 - Mar 2017

Provided recovery-oriented psychiatric rehabilitation services to adults living with mental illness, including individual and group counseling, person-centered case management, crisis intervention, and development and monitoring of Individual Recovery Plans. Facilitated daily psychoeducational groups including Wellness Self-Management, relapse prevention, and smoking cessation. Directly supervised MSW intern and completed certificate in field instruction at New York University. Conducted intake screenings and comprehensive assessments. Coordinated with family and service providers to ensure continuity of care. Documented services in Netsmart MyAvatar. Show less

Outreach Independent Living Specialist

• Jun 2014 - Mar 2015

Provided intensive case management services to homeless individuals in the NYC subway system, including conducting comprehensive assessments, providing motivational interviewing, crisis intervention, and risk assessments. Collaboratively created housing plans, secured entitlements and built networks of support for caseload of 45 minutes. Escorted clients to appointments, made referrals, advocated, and liaised with providers to ensure continuity of care. Maintained timely clinical records using AWARDS and NYC Dept. of Homeless Services CARES database. Show less

Social Work Intern

• Sep 2013 - Apr 2014

Provided outpatient psychotherapy to individuals in the Outpatient Behavioral Health Clinic. Co-facilitated outpatient peer support group for adults with serious mental illness. Conducted intake interviews, comprehensive psychosocial assessments and Mental Status Exams of children and adults in Psychiatric Emergency Department, Outpatient Behavioral Health Clinic, and Psychiatric Consultation & Liaison service. Coordinated outpatient referrals and completed timely follow-up. Provided outpatient psychotherapy to individuals in the Outpatient Behavioral Health Clinic. Co-facilitated outpatient peer support group for adults with serious mental illness. Conducted intake interviews, comprehensive psychosocial assessments and Mental Status Exams of children and adults in Psychiatric Emergency Department, Outpatient Behavioral Health Clinic, and Psychiatric Consultation & Liaison service. Coordinated outpatient referrals and completed timely follow-up.

Developmental Services Relief Counselor

• Feb 2013 - Aug 2013

Provided support, structure, and supervision in personal care routines, development of life skills and behavior management to adults living with a developmental disability. Advocated for individuals’ rights, provided support in individuals’ social living skills, carried out established program routines, and collaborated with team members to ensure continuity of care. Provided support, structure, and supervision in personal care routines, development of life skills and behavior management to adults living with a developmental disability. Advocated for individuals’ rights, provided support in individuals’ social living skills, carried out established program routines, and collaborated with team members to ensure continuity of care.

Case Manager

• Aug 2009 - Sep 2012

Collaboratively developed service plans with homeless shelter residents and empowered them to achieve their goals. Primary presenting concerns included homelessness, mental illness and substance abuse. Conducted assessments, advocated, made referrals, coordinated care, transported clients, provided suicide intervention and crisis intervention, and community follow-up. Facilitated anger management group; coordinated mental health outreach; staffed drop-in center, and organized social recreation activities with case management clients, trained fellow staff on use of case noting software. Show less