Mara Dias

Deployment Engineer at Kneat Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Ireland, IE
Languages
  • English Native or bilingual proficiency
  • Portuguese Native or bilingual proficiency

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Jon Hurd

Mara joined our SRE team as a junior developer. During her time with Oneview Healthcare she worked on various metric collection and Azure automation projects which were very useful. The Azure automation work allowed a number of our engineering teams to save significant amounts of money in their Azure subscriptions. This piece of work involved analysis of the way our teams worked and setting up Azure playbooks accordingly. The metric collection project involved a combination of powershell scripting, Grafana dashboards and a c# data collection framework. Mara demonstrated a real flare with Grafana. Mara was always positive and friendly and I enjoyed working with her. She is a great team player.

Douglas Robidoux

Mara is wonderful to work with, she is a very motivated individual. I had the pleasure of working with her for a number of months on a project in Accenture. She is very approachable and is able to accumulated an enormous amount of knowledge on subjects she is exposed to in a very short time. Mara applies herself to the job like no other and can be trusted to always get the job done. I hope to work with her again in the future as she is valuable member of any team.

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Credentials

  • Become a C# Developer
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Prepare for Azure Fundamentals Certification (AZ-900)
    LinkedIn
    Feb, 2020
    - Nov, 2024

Experience

    • Ireland
    • Software Development
    • 200 - 300 Employee
    • Deployment Engineer
      • Jun 2021 - Present

      • Managed the lifecycle during the deployment of new instances and upgrades of existing instances.• Improved the quality and efficiency of deployment processes.• Updated and documented client configuration information in databases during and after deployments.• Automated manual deployment process to ensure consistency and increased the throughput of the deployment team.• Managed multiple projects, and effectively prioritize conflicting assignments with minimal supervision.• Ensured customer satisfaction through excellent customer care in deployment, support & troubleshooting. Show less

    • Junior Deployment Engineer
      • May 2020 - May 2021

      • Deployed fully functional SaaS-based solutions to customers and the solutions validation teams.• Reviewed and executed technical project plans to ensure the IT-related deliverables were aligned with implementation projects and technical specifications.• Provided updates throughout the life of projects to Projects Managers and Service Leadership regarding deployment status.• Prepared and executed documentation required to qualify customer environments.

    • Ireland
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Junior DevOps Engineer
      • Sep 2019 - Feb 2020

      • Established reliable deployments delivering high-quality applications and software helping proactively deepen the reliability of deployed services. • Enhanced Continuous Integration/Continuous Delivery pipeline and optimized processes, people and tooling. • Improved the efficiency of engineering and IT by building PowerShell scripts and Pester tests by automating solutions that better-fitted applications and infrastructure. • Achieved actionable monitoring solutions methodologies expanding improvements in the Microsoft Azure cloud and Octopus platform's efficiency and scalability helping in the development of a console app, built-in C#, and .Net that connected to Azure REST APIs, Octopus APIs, and Grafana dashboards. • Skills Used: Microsoft Azure, Azure DevOps, Octopus, C#, .Net, PowerShell, Pester, and Grafana. Show less

    • Ireland
    • Financial Services
    • 1 - 100 Employee
    • Azure Administrator Intern
      • May 2019 - Aug 2019

      • Determined opportunities and recommend products, and solutions to improve the security, reliability, and efficiency of Office 365 infrastructure creation and ongoing maintenance of policies, governance and procedure documentation. • Troubleshooting Office 365 services and performance issues in a timely and professional manner. • Developed Microsoft cloud-based solutions and associated technologies. • Skills Used: Microsoft Azure, Office 365, PowerShell. • Determined opportunities and recommend products, and solutions to improve the security, reliability, and efficiency of Office 365 infrastructure creation and ongoing maintenance of policies, governance and procedure documentation. • Troubleshooting Office 365 services and performance issues in a timely and professional manner. • Developed Microsoft cloud-based solutions and associated technologies. • Skills Used: Microsoft Azure, Office 365, PowerShell.

    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Intellectual Property Analyst
      • Oct 2018 - Mar 2019

      • Analyzed and processed incoming digital rights claims of copyright, trademark and counterfeit infringements. • Evaluated, and identified patterns of suspicious activity, enforcing the Terms of Use by carefully monitoring reports. • Identified inefficiencies in workflows and propose solutions, providing support to the Team Leads on special tasks. • Managed tasks and workload in a timely, efficient manner auditing non-objectionable content. • Skills Used: Troubleshooting, Technical Solutions/Improvements, Performance Development. Show less

    • 1 - 100 Employee
    • Waitress
      • Mar 2018 - Oct 2018

      • Coordinate with colleagues to construct a cohesive and high-performing team, meeting with restaurant staff to review daily specials, changes on the menu and service specifications for reservations. • Elevate revenues by as much as 50% in a month from upselling additional products when appropriate. • Create a welcoming environment by greeting and escorting customers to their tables. • Increase efficiency and take accurate food and drinks orders, using a point-of-sale ordering software. • Skills Used: Customer Focus, Communication, Collaboration, Team Work. Show less

    • Ireland
    • Hospitality
    • 1 - 100 Employee
    • Waitress
      • Sep 2017 - Mar 2018

      • Providing excellent wait service to ensure satisfaction while consistently working extremely busy shifts. • Bolstered restaurant brand and worked closely with colleagues in making menu recommendations, answering questions and sharing additional information with clients. • Arranged table settings, maintained a tidy dining area and increased client satisfaction by ensuring areas were inviting. • Exercised accuracy and integrity in delivering checks and collecting bill payments. • Skills Used: Customer Focus, Communication, Collaboration, Team Work. Show less

  • Thai Orchid Restaurant
    • Dublin, Ireland
    • Waitress
      • Jul 2016 - Oct 2017

      • Collaborated closely with the manager and a team of 14 in a busy establishment doing €3000.00 in business per night. • Administered closing duties, reconciliation of cash drawer, bank lodgments, and placing orders. • Maintained customer loyalty and grew business through effectively communicating with kitchen staff regarding customer allergies, dietary needs, and other special requests. • Exceeded guest expectations for service and dining experience, accurately recording orders and coordinating with team members in a fast-paced environment. • Built a reputation for a strong customer focus, inquiring about guest satisfaction, anticipating additional needs, and happily fulfilling requests. • Skills Used: Customer Focus, Communication, Collaboration, Team Work. Show less

  • Irish Family
    • Dublin, Ireland
    • Childcare Provider
      • Jul 2012 - Jul 2016

      • Organized activities for children, transported children to summer programs and provided childcare while parents were working. • Successfully maintained a safe environment for children while providing fun, imaginative, yet educational activities for children of all ages. • Skills Used: Time Management, Communication, Child Development, Relationship, and Conflict Management. • Organized activities for children, transported children to summer programs and provided childcare while parents were working. • Successfully maintained a safe environment for children while providing fun, imaginative, yet educational activities for children of all ages. • Skills Used: Time Management, Communication, Child Development, Relationship, and Conflict Management.

    • IT Services and IT Consulting
    • 700 & Above Employee
    • System Operator
      • Feb 2009 - Feb 2012

      • Adopted proactive communication techniques to quickly resolve employment-related disputes. • Cultivated a healthy, functional team dynamic and optimized workflows by strategically handling understaffing, disputes, terminating employees and administering disciplinary procedures. • Supported Chief Operating Officer with daily operational functions for a staff of 200 across 2 departments. • Guaranteed accurate and appropriate distribution and filing through a meticulous analysis of departmental documents. • Chosen to represent the organization at personnel-related hearings and investigations due to professional manner and exceptional communication skills. • Skills Used: Project Management, Communication, Performance Development. Show less

    • Outsourcing/Offshoring
    • 700 & Above Employee
    • Telemarketing Operator
      • Mar 2008 - Oct 2008

      • Recognized for maintaining friendly and professional customer interactions at all times. • Achieved 75% satisfaction ratings and clearly addressed customer's questions regarding products, prices, and availability. • Consistently exceeded personal and bank objectives by selling loans and personal credits, increasing sales 80%. • Implemented processes to maximize efficiency for setting up new accounts, customer credit, and payment methods. • Skills Used: Customer Focus, Communication, Collaboration. Show less

Education

  • Atlantic Technological University
    Postgraduate Degree, Computing in DevOps
    2022 - 2023
  • CCT College Dublin
    Bachelor of Computing Science, Information Technology
    2015 - 2018

Community

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