Experience

STILL LIFE GLOBAL LTD

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Commercial Director

  • Oct 2014 - Present

  https://www.stilllifeglobal.com/



BridgeStreet Global Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• Senior Manager Business Development EMEA

  • Jan 2014 - Sep 2014



onefinestay

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Sales Manager - UK & Ireland

  • Jan 2013 - Dec 2013

  The first Unhotel: Live like a localonefinestay gives you the chance to stay in someone's place while they're out of town. You get to live their life for a few days and nights.Booking a stay is as easy as booking a hotel room. And there's service to match.Nobody wants to be a tourist, so our homes come with recommendations from the people who live in them. For everything else, we're here 24/7.



House of Modern Living Worldwide

• Corporate Sales Executive, Business Developer & Account Manager

  • Nov 2011 - Dec 2012

  Developing, monitoring, reporting on company and individual team performance on all sales activity. Researching and identifying potential additional revenue streamsEffectively managing and nurturing the consumer enquiries from all sectors to meet conversion KPIsManaging relationships with agency, relocation and corporate contacts to keep the portfolio front of mind and at the top of the selection criteriaPartnering with the Sales Director to ensure brand and strategic goals were maximised and avoiding conflict and erosion of business



The Apartment Service

• United Kingdom
• Hospitality
• 1 - 100 Employee

• International Sales Consultant

  • Feb 2011 - Oct 2011

  In charge of all enquiries for the Spanish properties, liaising and negotiating rates for corporate and group bookings with the regional Sales Manager Handling ad hoc E track, telephone email enquiries and live web enquiries from individuals, companies and agentsContacting properties from the company portfolio around the world and creating business opportunities establishing relationships with new accommodation suppliers and negotiating commissionable contracted ratesAttending to events and fam trips, trade fairs and networking eventsMaximising conversion opportunities meeting team and personal targetsFollowing up on unconverted business to ensure that the reasons for refusal are rectified



The Dorchester 5* Hotel

• United Kingdom
• Food Production
• 1 - 100 Employee

• Front Desk Agent

  • Sep 2009 - Jan 2011

  Attending to all guest needs, delivering outstanding customer service Offering a smooth and efficient check in and check-out Explaining and selling other product and facilitiesMaking sure that guests have enough credit during their stayPreparing daily reports for all departments of the hotel



Grupo Reside: La Boella 5* & Magnolia Hotels

• Sales Executive Corporate & MICE

  • Mar 2009 - Aug 2009

  Developing, monitoring, reporting on company and individual team performance on all sales activityResearching and identifying potential additional revenue streamsEffectively managing and nurturing the consumer enquiries from all sectors to meet conversion KPIsManaging, cleansing, maintaining and communicating with the online and hard databaseManaging relationships with corporate contacts to keep the portfolio front of mind and at the top of the selection criteriaPartnering with the Sales Manager - MICE & Corporate to ensure brand and strategic goals were maximised and avoiding conflict and erosion of businessEngaging with the Operations Manager and the Retreat Managers to ensure full communication and local activity is maximised to drive communications and salesMonitoring and evaluating all sales activity and correcting/adapting actions of the team to ensure maximum sales driving, such as fam trips, press trips and trade eventsIn charge managing the logistics for such events, which included coordinating various departments at the hotels.



Le Meridien Ra Beach 5* Hotel & Spa - Starwood Hotels

• Front Desk & Night Auditor - MOD

  • Jan 2007 - Mar 2009

  Making sure that all systems were integrated and ready for the night run which included accounting and working as deputy manager and following the prescribed MOD procedures on communication, emergency procedures and guest satisfaction. Ensuring that Reception, SPA and F&B departments completed their work successfully and on time. • Engaging, greeting, registering, and up-selling rooms to guests in an efficient, warm and friendly manner• Ensuring that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely.• Recording and communicating guest special requests and problems to appropriate department and ensuring they are addressed in a timely and acceptable manner.• Monitoring internal and external phone calls in an articulate, friendly manner using prescribed procedures.



Hesperia Tower 5* - Hesperia Hotels

• Front Desk

  • Jan 2006 - Dec 2006

  Opening experience working together with all departments prior the opening to the public Answering in-coming telephone calls and directing them accordinglyMaking room and restaurant reservations Check in, check out , rooming and concierge duties and Face-to-face customer serviceVarious administration duties.



Telefonica / Movistar

• Argentina
• Telecommunications
• 1 - 100 Employee

• Sales Consultant - B2B

  • Jun 2001 - Dec 2006

  Assisting the central office by assessing, reporting, supervising and training staff in under-performing shop franchises in order to meet the agreed customer service standards and improve the product knowledge of the employees. The process started by a "mystery shopper visit", followed by a comprehensive report on the customer experience. Consequently, working with the staff at each store for a period of 4 weeks during which exhaustive sales training took place in order to achieve targets.



Restaurante Petra

• Spain

• Restaurant Manager

  • Jan 1998 - Dec 2000

  Staff management and development Achieving targets set by the owner, ensuring that maximum profitability was achieved Delivering excellent customer service Merchandising the bar and the front of house area Ensuring that all health and safety requirements are met and adhered to