Experience

Intercom

• United States
• Software Development
• 700 & Above Employee

• Senior Global Payroll Manager

  • Nov 2019 - Present

  • Manage global payroll operations for 1000 plus employees in US, UK, Ireland, and Australia by working closely with international payroll vendors (Jefferson, Boardroom, and Mazars) and using Workday Payroll • Manage, train, and mentor 2 Senior Payroll Analyst • Implement ADP time and attendance system (ADP ET) to support newly classified non-exempt population effective January 2020 then to Workday Payroll and Time Tracking effective January 2022 • Implement non-exempt hourly population effective January 2020 with an FLSA lookback calculation for all non-discretionary payments (commissions and bonuses) • Transition the US semi-monthly pay schedule (pay current) to a bi-weekly pay schedule (pay arrears) • Streamline all international payrolls to an identical monthly pay schedule, paying on the last business day of the month • Develop and perform all month/quarter/year-end payroll close duties, including the preparation and review of monthly journal entries for all payrolls • Manage all employee expenses using Expensify to be reimbursed with international calendar payrolls each month and directly to employee bank accounts in the US • Manage employee pension and retirement by working closely with the local vendors (Vanguard, Aegon, and Irish Life) • Work with the People Operations team to ensure the HCM system (Namely and Workday effective August 2021) provides the correct data produced on integration files or reports in the required format of the payroll vendors • Register for all new states and local tax agencies to support company expansion in the US • Create all SOP’s for the payroll team and manage the internal payroll portal (Notion) • Support annual payroll, benefits, 401(k), and other audits as required • Manage annual preparation and delivery of Form W-2s • Maintain compliance with all Federal, State, and local payroll tax laws • Process, manage, and resolve all ADP tax tracers Show less



Splunk

• United States
• Software Development
• 700 & Above Employee

• International Payroll Manager

  • Apr 2018 - Aug 2019

  • Manage the international payroll processing and compliance for 1500 plus employees in 30 Non-USA Countries (Americas, EMEA, and APAC) by working closely with the local payroll vendors (E&Y) and accountants on various accounting activates • Manage a payroll staff of 3 International Payroll Specialists and payroll vendor (E&Y) to ensure timely and accuracy of payroll processing output • Manage the monthly Workday interface integration and work with the HR, HRIS, and Business Ops teams to correct and resolve all issues within Workday to ensure accuracy of the transmitted data • Maintain effective and efficient internal controls for the payroll function and proactively work with upper management to identify process improvements and gaps • Create, develop, and manage the RFP process to implement a new single source payroll vendor with automated and streamlined, policies, procedures, and short/long term planning a payroll team • Develop an automated and standardized financial reporting process to ensure compliance with GAAP accounting rules are met globally • Work collaboratively with cross-functional departments (HR, Benefits, Stock, Business Operations, etc.) to identify and implement payroll process improvements and best practices to drive excellence and eliminate errors • Resolve all international escalations by working with the payroll vendor (E&Y) in obtaining and understanding root cause analysis and corrective actions for all levels of employees • Create, develop, and ensure proper review and controls are in place with the international payroll vendor for payroll output • Serve as a backup to the Global Payroll Director when out of the office on all USA inquires and approvals Show less



Tesla

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Payroll Systems Manager

  • Sep 2014 - Apr 2018

  • Manage Ultimate Software payroll system for all Canada and US companies to ensure payroll is processed accurately and timely for 40,000 plus employees in all 50 states, 5 Canadian provinces, and Puerto Rico (13 US pay groups and 2 Canada pay groups) • Audit, create, and process all payroll import files received from vendors and other internal departments (Stock, WageWorks, Kronos, Fidelity, Business Solver, Sedgwick, Bonus, etc.) • Create and train all payroll processing procedures and best practices for payroll managers, payroll specialists, payroll analysts, and payroll accountants (10 CA employees and 20 UT employees) • Create and process all payroll reports or requested reports from internal departments (Business Intelligence) • Configure and manage all Ultimate Software daily transactions (taxes, earnings codes, deduction codes, locations, etc.) • Manage the daily Workday interface integration and work with the HR, HRIS, and IT teams to correct and resolve all issues within Workday to ensure accuracy of the transmitted data • Process all stock (RSU, NSO, ISO, ESPP), relocation, and third-party vendor payrolls (Relo plus) • Manage and process all retirement plan funding with Fidelity and annual audit with KPMG • Manage payroll vendor, Ultimate Software, to ensure payroll department requirements are met • Responsible for all Ultimate Software validations on customizations and semi-annual system releases • Managed implementation process of Ultimate Software from ADP (Live 01/01/2015) • Create and manage payroll analytics and metrics to present quarterly to executive leadership • Lead implementation and training of shared services payroll team of 20 people in Salt Lake City, Utah • Manage SolarCity conversion of 12,000 plus employees into Tesla payroll tenant Show less



SEPHORA

• France
• Retail
• 700 & Above Employee

• Senior Payroll Administrator

  • Jun 2013 - Sep 2014

  • Process biweekly payroll for 13,000 plus employees in multiple states and Puerto Rico, consisting 350 plus stores using ADP Probusiness • Manage and service 80 plus stores in the United States and Puerto Rico, containing 2500 plus employees • Manage employee timesheets and PTO using Workbrain and ADP Dayforce • Audit and manage employee personal action forms using SAP • Communicate and resolve all store payroll related issues using Hotline Online program • Run and reconcile all payroll reports using ADP R&R and SAP • Process manual checks for all immediate pay states and ensure funding of the employee’s pay card • Maintain and audit all employee pay cards using Comdata • Manage the payroll folder to ensure the progress of the team meets the deadline to process payroll • Train colleagues on the new hire VE process and the Dayforce manual check procedure • Manage the payroll tree line to assist and answer all payroll questions from store level employees Show less



Tavistock Restaurant Collection

• United States
• Restaurants
• 100 - 200 Employee

• Lead Payroll Accountant

  • Nov 2011 - May 2013

  • Process weekly/biweekly payroll for 8,000 plus employees in multiple states, comprised of 100 plus restaurants and the restaurant support center • Transmit payroll using ADP Payforce, Excel, Rosnet, and Aloha POS system • Perform reconciliations of payroll rates, hours, wages, and tips to ensure payroll is balanced • Lead Payroll Accountant for 100 plus Freebirds locations all across the country, receiving calls, voice messages, and 200 plus emails daily • Maintain and update payroll data for new hires, terminations, vacations, status changes, direct deposits, commission payments, garnishments, and other various adjustments • Communicate with management to effectively resolve payroll issues, procedures, and urgent payroll matters • Process manual termination checks according to state regulations • Train and mentor all new hired payroll accountants and temporary employees • Work directly with Brand Accountants with all department re-classes, balancing of General Ledger reports, Workers Compensation Reports, and bank reconciliations Show less



Paychex

• United States
• Human Resources Services
• 700 & Above Employee

• Senior Payroll Specialist

  • Jun 2007 - Nov 2011

  • Contact clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments • Account payroll manager for 300 businesses throughout the United States, ranging from 1-200 employees in each account • Resolve client concerns relating to payroll and tax matters, systems issues, and penalty notices from State and Federal tax agencies • Provide excellent quality client service to maintain a high rate of client retention • Obtain knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with clients • Amend federal, state, and local agency tax returns for companies all across the country • Provide client training by explaining the benefits of additional reports and products that they may find useful and beneficial • Official employee mentor for new hired payroll specialist and current senior specialist requiring additional daily assistants • Conduct branch training sessions as needed Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Senior Teller Coordinator

  • Nov 2004 - Jun 2007

  • Coach and train tellers to process transactions accurately and timely • Order, handle, and keep proper documentation of high volume of cash in branch vault • Audit all bank documents to insure proper procedures have been executed correctly • Processed customer financial transactions accurately in a fast-paced, high-volume environment • Addressed routine customer questions and concerns and referred complex inquiries to appropriate internal resources for resolution • Identified and referred products and services beneficial to the customer’s needs • Performed banking duties including: opening new checking/savings accounts, maintaining special interest accounts, and wire transactions • Opening and closing reconciliation of Branch • Point of escalation for disgruntled customers • Provide input to banking center manager on teller recruiting and performance Show less