Experience

LanguageWire

• Denmark
• IT Services and IT Consulting
• 300 - 400 Employee

• • Jun 2022 - Present

  In my role as an Operations Solutions Lead, I am responsible for defining and setting up the delivery flow for a dedicated portfolio of customers with higher complexity. My main responsibilities center around delivery management and workflow management: my aim is to secure that the delivery and workflow are set-up such as to most optimally and efficiently secure project execution according to customer expectations and corporate strategy. I collaborate closely with the Customer Success Managers dedicated to the portfolio to ensure continuous alignment to customer expectation and to realize initiative to further improve the customer experience. Show less

• • Jul 2020 - Jun 2022

  LanguageWire is a global company which helps brands creating content with innovative technology, streamlined workflows and a worldwide network of language experts.My tasks:- Manage the entire life-cycle of multiple localization projects in a fast-paced environment- Coordinate all the project phases and efficiently predict the lifespan of all the stages of the project- Liaise with sales/account management to clarify project parameters- Negotiate deadlines and rates with vendors- Establish and maintain excellent relationships with contract translators and proofreaders globally- Monitor and control projects status- Manage project finances, including budgeting- Prepare and maintain project documentation-- Comply with relevant procedures- Perform quality checks at various stages of process to ensure quality and accuracy- Deliver projects to customers and analyse feedback Show less



ITENE

• Spain
• Research Services
• 100 - 200 Employee

• Communications Specialist

  • Dec 2019 - Apr 2020

  *Fixed-term contract (covering a maternity leave)* ITENE is a Research Centre specialised in R+D+i in Packaging, Logistics, Transport and Mobility. My tasks: - Dissemination of European research projects - Design and implementation of communication campaigns to drive awareness, understanding and growth of the research centre - Write and edit press releases, presentations, guides and other PR & Communication materials - Translation and proofreading of documents - Handle marketing communications (newsletters, videos, blog posts, social media, etc.) - Assist in events/trade fairs and media relations (press releases, press conferences, interviews, interaction with journalists, attend media queries) Show less



Colegio Británico Caxton College

• Spain
• Primary and Secondary Education
• 100 - 200 Employee

• Communications Specialist

  • Mar 2018 - Sep 2019

  *Fixed-term contract (covering a maternity leave)* Caxton College is a mixed private school located in Valencia offering the British National Curriculum in a multicultural environment, following the British curriculum. My tasks: Communications Management: - Coordinate definition of guidelines, tone and messaging strategy for Caxton College initiatives targeting parents and international students. - Collaborate with all business units and markets to support them in engaging with potential customers and ensure communication consistency. - Lead initiatives and design communication campaigns to drive awareness, understanding and growth of Caxton College in key markets. - Write and edit statements, press releases, stories, presentations, handbooks and other PR & Communications’ materials. - Handle marketing communications (newsletters, videos, blog posts, social media, etc.). - Assist in media relations for general day-to-day activities (press releases, press conferences, interviews, interaction with journalists, attend media queries, etc) and special events. Marketing Strategy, Planning and Content Management: - Build an annual PR plan per brand with clear KPIs, working within budget and timelines and tracking results. - Assist with the execution of the yearly marketing plans. - Collaborate to leading effective digital strategy that converts site traffic through calls-to-action and lead generation content. - Create and implement new and creative ideas that help improve customer conversion rates. - Produce and update digital content, making sure all digital platform’s content is accurate, customer-focused and up-to-date. - Supervise and rewrite content for the portal produced by other teams. - Lead and execute the production of marketing collaterals, including school-related documentation. Show less



Berklee College of Music

• United States
• Musicians
• 700 & Above Employee

• Student Affairs Communication Manager

  • Jan 2018 - Mar 2018

  *Fixed-term contract (covering a sick leave)* My tasks: - Serve as initial contact for students and parents who contact Berklee Valencia by phone, email, or in person. Provide exemplary and compassionate customer service by disseminating accurate and official information. - Serve as initial contact for students during the online registration and check-in periods to diagnose & troubleshoot technical issues related to registration and advise user on appropriate actions needed for resolving issues and/or redirect problems to appropriate resource. - Facilitate the resolution of student inquiries and problems. - Manage student affairs external communications (web& social media) and organizing events. - Collaborate to leading effective digital strategy that converts site traffic through calls-to-action and lead generation content. - Produce and update online and offline content, making sure all content is accurate, customer-focused and up-to-date. - Employ an extensive working knowledge of all policies, procedures and the college curriculum to effectively answer related student inquiries. - Creating inclusive, equitable services and programs and promoting a welcoming and safe atmosphere in which unique identities and perspectives are expected, respected, and supported at all levels. Show less



Xplanation

• Denmark
• Translation and Localization
• 1 - 100 Employee

• Senior Project Manager and Account Executive

  • Sep 2015 - Dec 2017

  A spin-off from Siemens’ Linguistic R&D Center, Xplanation is now a top 50 global language and communication-related services provider, specialized in healthcare/life sciences, manufacturing, energy & environment, banking and retail sectors. My tasks: - Handling project and account management tasks at the Danish and Swedish branches - Defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility - Defining of project team for each project, defining roles, responsibilities, and deliverables - Allocating of projects to the best translation, revision and DTP partners - Developing a detailed project plan to monitor and track progress/Follow Up - Coordinating and managing internal resources and/or third parties vendors for the flawless execution of projects - Managing changes to the project scope, project schedule, and project costs using appropriate verification techniques - Planning customised solutions for specific projects - Performing final quality checks - Ensuring the communication flow between customers, translation partners, revisers and DTP partners - Ensuring all projects are delivered on-time, within scope and within budget - Measuring project performance using appropriate tools and techniques - Reporting on project progress, escalating issues to management when necessary - Managing successfully the relationship with the client and all stakeholders Show less



usacd

• Spain
• Advertising Services
• 1 - 100 Employee

• Marketing and Communications Project Manager & Account Executive

  • Oct 2012 - Jul 2015

  USACD is an interactive Marketing & Communications agency focused on digital communication and specialized in Healthcare, industrial and FMCG sectors. My tasks: - Reception and analysis of briefings - Project Management - Translation and proofreading of documents - Creation of press releases - Copywriting and marketing content creation - Content management of the corporate website - Content management of enterprise social networks (Facebook, Twitter, Linkedin, Vimeo). - Budgeting, quality control of projects and compliance with timings - Customer attention and care - Reporting to executive management on results obtained Show less