Experience

illusion Custom Home Automation Solutions

• Spain
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Customer Success Specialist

  • Apr 2021 - Present

  In this role I have the following responsibilities: - Provide designated post-sales service and support, through troubleshooting and scheduling appointments. - Generation of quotes/sales - Report after a service has been executed offering solutions and invoicing. - Use of standard methodologies via WhatsApp, email, phone and web and being able to quality critical cases assigning them accordingly. - Data Analysis and constant improvements suggestions and implementations. - Handle cases to ensure issues are recorded and tracked, incidence management and escalation, guaranty claims to providers/manufacturers. - Ensure client’s engagement by keeping them satisfied with the service provided and solutions offered in a timely manner. - Work directly with logistics, sales, administrative and projects managers departments and provide analysis as required. Show less



LV Real Estate

• Spain
• Real Estate

• Asesor comercial

  • Aug 2019 - Apr 2021

  • As Commercial advisor:  Actively advise the buyer customer through the end to end sales process.  Customer relationship management: Attending customer’s requirements and inquiries.  Accountable for property acquisition for future sales. • Short-term rentals integral management. • Recruiting of new real estate advisors. • As Commercial advisor:  Actively advise the buyer customer through the end to end sales process.  Customer relationship management: Attending customer’s requirements and inquiries.  Accountable for property acquisition for future sales. • Short-term rentals integral management. • Recruiting of new real estate advisors.



CENTURY 21®

• United States
• Real Estate
• 700 & Above Employee

• Real Estate Representative

  • Nov 2018 - Jul 2019

• Recruiter

  • Oct 2018 - Nov 2018



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• HR Administrative Senior Specialist

  • Oct 2007 - Apr 2018

  - Human Resources Internal customer support and service provider for more than 50 countries.- Support to Senior Managers and Senior Executives in HR processes such as: Performance management, Recruiting, Payroll, Reporting and Training.- Reporting and processes lead of a team with more than ten members: In compliance with accuracy and timeliness on previously established goals.- Update and maintain personnel files: Including employee information such as hires, promotions, transfers and terminations, and statistics for local and global reporting.- Support the HR team with ad hoc tasks, projects and general inquiries of employees. Show less

• Participation on the following projects:

  • Jul 2013 - Apr 2017

  - Project Manager Officer – ‘Opportunity Marketplace’ launch which involved the following responsibilities: design, planning, testing, launching, global scale, monitoring results once released. - Competency Architecture & Talent Architecture – process in which the global skills inventory used in Accenture systems is maintained.



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Accounts Receivable Reporting Analyst

  • Oct 2005 - Oct 2007

  Belonged to the Accounts Receivable team as an Analyst, the business area we provided support to was Latin America. Some of the responsibilities I had were the following: - Reporting Analyst - System and Quality Assurance Support. Testing, training. - Invoicing - Collections Belonged to the Accounts Receivable team as an Analyst, the business area we provided support to was Latin America. Some of the responsibilities I had were the following: - Reporting Analyst - System and Quality Assurance Support. Testing, training. - Invoicing - Collections



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Telemarketing Representative

  • Sep 2003 - Oct 2005

  Off shore customer service provided from Buenos Aires to Motorola USA's customers. Some of the resonsibilities I had in this role were: - Customer Service representative - Telemarketer - Quality Assurance Analyst Off shore customer service provided from Buenos Aires to Motorola USA's customers. Some of the resonsibilities I had in this role were: - Customer Service representative - Telemarketer - Quality Assurance Analyst



SOUL

• Retail

• Administrative Assistant

  • Mar 2000 - Nov 2002

  At this time SOUL was a very small company with less than 10 employees. Therefore I was responsible for multitasking and being responsible for a variety of activities. Some of them were: - Director Secretary - Administration tasks type - Agenda management - Sales - Banking, accounting support - Collections - Invoicing - Stock control of supplies At this time SOUL was a very small company with less than 10 employees. Therefore I was responsible for multitasking and being responsible for a variety of activities. Some of them were: - Director Secretary - Administration tasks type - Agenda management - Sales - Banking, accounting support - Collections - Invoicing - Stock control of supplies