Experience

Arriva Hospitality Group

• Mexico
• Hospitality
• 1 - 100 Employee

• Tour and Travel Manager( International Hospitality Travel, Inc)

  • Aug 2017 - Present

  - Commercial management of the International Wholesale Leisure segment for six All Inclusive hotels in Mexico (Cancun, Riviera Maya and Puerto Vallarta). - Execute sales strategies and marketing plans for each hotel, accompanied with negotiation of contracts, rates, offers for campaign and relationship with partners. - Attend to international trade shows, seminars, training and visit key accounts. - Commercial management of the International Wholesale Leisure segment for six All Inclusive hotels in Mexico (Cancun, Riviera Maya and Puerto Vallarta). - Execute sales strategies and marketing plans for each hotel, accompanied with negotiation of contracts, rates, offers for campaign and relationship with partners. - Attend to international trade shows, seminars, training and visit key accounts.



Grupo iThink

• Business Consulting and Services
• 1 - 100 Employee

• Sales and Marketing Manager

  • Jan 2015 - Aug 2017

  - Development and direct all the corporate communication strategies and marketing plan through different channels available (including social media and digital marketing). - Commercial Management identifying new markets, business opportunities and increase sales. - Coordinate company events including seminars and trainings. - Development and direct all the corporate communication strategies and marketing plan through different channels available (including social media and digital marketing). - Commercial Management identifying new markets, business opportunities and increase sales. - Coordinate company events including seminars and trainings.



Hard Rock Hotel Panama Megapolis

• Panama
• Hospitality
• 100 - 200 Employee

• Public Relations Manager

  • Jun 2014 - Oct 2014

  - Maintain a positive reputation of the hotel and a strategic relationship with the customers, public, investors, employees and other stakeholders. - Planning and executing special public outreach and media relations events such concerts, activities at the restaurants or bars and activities with sponsors or key partners. - Writing and distributing press releases.

• Spa Manager

  • Feb 2012 - Jun 2014

  - Operation Management of five hotel business units (Spa, Gym, Beauty Salon, Kids Club and Cafeteria) with 25 employees.- Manage the budget, marketing offers, staff trainings and customer relations.- Procurement management of spa and beauty salon inventory.



Hotel El Panamá

• Panama
• Hospitality
• 1 - 100 Employee

• Senior Sales Manager

  • 2009 - 2010

  - Commercial management of hotel services for corporate and MICE clients including strategy definitions, rates negotiation and business plan. - Negotiation of contracts, rates, offers and commercial relationship with clients. - Execute sales calls, client’s visits, sales blitz and attendance at trade show. - Commercial management of hotel services for corporate and MICE clients including strategy definitions, rates negotiation and business plan. - Negotiation of contracts, rates, offers and commercial relationship with clients. - Execute sales calls, client’s visits, sales blitz and attendance at trade show.



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Spa Manager

  • 2007 - 2009

  - Operation Management of five hotel business units (Spa, Gym and Beauty Salon) with 12 employees.- Manage the budget, marketing offers, staff trainings and customer relations.- Procurement management of spa and beauty salon inventory.

• General Manager Assistant

  • 2006 - 2007

  - Support General Hotel Manager and Operation / F & B Manager in all administrative aspects.- Carry administrative duties such ( Handle daily scheduling, book meetings or conference calls, supports visitor and staff, answer phone calls, filing, travel arrangements, etc.)

• Guest Relation and Concierge Supervisor

  • 2005 - 2006

  - Direct the Concierge and Guest Relations departments, which include customer service, VIP Clients, handling complaints, manage the hotel loyalty program, - Management of 5 employee; staff work calendar, training, and department procedures.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Front Office Agent

  • 2004 - 2005

  - Manage the inventory of hotel rooms (reservations and allocate vacancies). - Receive and register the arriving guests and assign their rooms, answer their queries, keep guest´s accounts updated, provide local information and handling guest complaints. - Manage the inventory of hotel rooms (reservations and allocate vacancies). - Receive and register the arriving guests and assign their rooms, answer their queries, keep guest´s accounts updated, provide local information and handling guest complaints.