Product Manager

• Apr 2015 - Present

Senior Project Manager

• Apr 2009 - Apr 2015

• Lead project manager for a publically available web-based application that enables researchers to create and administer robust computerized adaptive assessments in order to collect patient-reported outcomes while also housing a common repository of items funded by the National Institutes of Health. An initial budget of $5M was awarded. • Project manager for 15-20 projects with a combined budget of $3M • Accountable for all aspects of technical project management including scope definition, resource management, budget management, user requirement elicitation and documentation, project plan development, feature list prioritization and change request management. • Compile and communicate progress to stakeholders. • Business Analysis - Gather and document user requirements, develop use cases, track business rules, design wireframe and workflow processes and conduct user acceptance testing. • Quality Assurance - Write test plan, test case and execute quality assurance testing. • Evaluate and prioritize bugs reported to help desk and work closely with development to find the quickest resolution. • Responsible for assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of project. • Manage off-site UX consultant • Lead 10 team members consisting of developers, customer service representatives, quality assurance managers, business analysts and coordinators. • Strategic management, grant and contract budgeting and project tracking of more than 25 studies across department. • Conduct user-training sessions and support users on an ongoing basis. • Department hiring manager. Show less

Project Manager - Translations and Operations

• Oct 2007 - Apr 2009

• Responsible for all aspects of technical project management, from project kick-off through wrap-up and debriefing. • Coordinating and communicating multi-month implementations of complex, server and web-based software products, including product customization across various users. • Manage existing requirements list and assist in developing use cases, including managing change requests and prioritizing requests across multiple versions of development. • Develop clear communication mechanisms between constituencies (IS team, programmers, translations personnel) regarding status and next stages of development and implementation. • Strategic Management and tracking of projects across staff. • Liaison with CORE and other translation managers for strategic planning of operations and finance. • Work with managers to ensure appropriate staffing levels and workflows across team. • Keep current on the status of ongoing operations and progress; assist in troubleshooting as necessary. • Review of and signing off on check requisitions. • Work with project coordinators to ensure that deadlines are met, on time and within budget. • Keep track of project milestones for billing and communicate with Billing Coordinator. • Process contracts, client invoicing and accounts receivable. Show less

Project/Production Manager

• Dec 2005 - Jul 2007

• Manage client services and project life cycle to ensure satisfaction, quality and budget are met. • Supervise creative team of 5 graphic designers, programmers, animators and administrative staff. • Monitor daily, weekly and monthly production schedules to ensure timely, on-budget delivery of projects. • Monitor and document project status, anticipate problems, prepare resolutions and present them before they arise. • Train staff, implement new office procedures and enhance existing ones to increase overall productivity. • Manage development and assist in the creative process of all projects including CDs, DVDs, POP displays, music videos, packaging, brochures, websites and exhibits. • Coordinate and lead weekly staff meetings. Show less

Program Director

• Sep 2002 - May 2003

• Ensure efficient and profitable daily operation of language school consisting of 350 international students. • Monitor all financial transactions involving program operations while keeping within an annual budget of $2.5M. • Provide upper management with housing forecasts to ensure more accurate annual sales predictions. • Manage sales expectations by comparing weekly sales projections to actual housing space available, generate creative housing solutions when extra space is necessary. • Supervise all aspects of school management (student welfare, academic coordination, housing and social activities). • Manage and motivate staff of 20; conduct yearly reviews, screen, interview and hire staff as needed. • Manage teacher/student expectations and discipline students when necessary. • Provide conflict resolution sessions to host families and students when deemed appropriate. • Review bi-monthly surveys to assure students are satisfied with program. Show less

Director, Program Operations

• Jul 2000 - Aug 2002

• Initiate, manage, design, implement and administer a new web-based application resulting in decreased department costs by 20% and increased over-all staff efficiency. • Develop use cases, design wire-frames, conduct user acceptance testing and perform quality assurance testing. • Gather user requirements, write business requirements documents, coordinate development work with developers, write and perform test plans, write user guides. • Creatively train and support 100 employees in US, Europe, Asia and Latin America on web-based application. • Plan and execute nationwide grassroots marketing efforts. • Negotiate printing contracts for brochures and collateral marketing material. • Design brochures and collateral marketing materials. • Track sales projections and efficiently coordinate program logistics for a seamless travel season. • Lead weekly director meetings to review student projections and program logistics for air travel, transportation and excursions. • Communicate with sales managers and tour consultants on strategies to successfully meet customer satisfaction. Show less

Publications Manager/Executive Assistant

• May 1999 - Jun 2000

• Budget, plan and manage worldwide staff meetings in London, Miami and Boston. • Compile and distribute weekly sales statistics to sales managers in the U.S., Europe and Latin America. • Assist Regional President of North and South America with projects. • Manage client relationships. • Negotiate printing contracts and manage the production of brochures and sales materials for 7 countries in Latin America, U.S. and Canada. • Manage Latin American and French-Canadian translation staff and enforce strict deadlines. • Manage and support graphic designer to meet all deadlines. • Assist office management and facilities coordinator with special events. Show less

Marketing Manager

• Oct 1998 - Apr 1999

• Conduct market research and competitor analysis. • Develop, maintain, and implement customer relations programs to retain customer loyalty. • Coordinate survey research regarding student satisfaction. • Publish and distribute company product newsletters and media press releases. • Compile weekly statistics of new students and website hits. • Conduct market research and competitor analysis. • Develop, maintain, and implement customer relations programs to retain customer loyalty. • Coordinate survey research regarding student satisfaction. • Publish and distribute company product newsletters and media press releases. • Compile weekly statistics of new students and website hits.

Operations Manager

• Apr 1996 - Sep 1998

• Assist in creating new department structure and implement process change. • Communication specialist between head and 10 European sales offices. • Compose weekly projection reports for future au pair arrivals. • Coordinate arrival and departure flights for au pairs. • Enforce and work under strict weekly deadlines. • Responsible for inventory and processing of 4,000 au pair applications. • Manage and budget excursions for travelers. • Train and support new staff in Australia and Poland. • Negotiate travel contracts with outside vendors. Show less