Experience

PRISM+

• Singapore
• Computers and Electronics Manufacturing
• 100 - 200 Employee

• Customer Service Representative

  • Dec 2021 - Present

  -Respond to emails, live chats, moderate social media comments, and make phone calls using Shopee, Lazada and ZenDesk platforms -Assist customers in troubleshooting hardware and software issues (related to gaming). -Report to CS managers and liaise with teams from Singapore and the Philippines for daily operations, delivery schedules, etc. -Maintain good response time and replies within 60seconds -Respond to emails, live chats, moderate social media comments, and make phone calls using Shopee, Lazada and ZenDesk platforms -Assist customers in troubleshooting hardware and software issues (related to gaming). -Report to CS managers and liaise with teams from Singapore and the Philippines for daily operations, delivery schedules, etc. -Maintain good response time and replies within 60seconds



American Express

• United States
• Financial Services
• 700 & Above Employee

• Customer Care Professional

  • Oct 2018 - Sep 2019

  -Handling inbound calls for US market pertaining to needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. -Built relationships with clients to maintain sales goals and create new opportunities. -Handling inbound calls for US market pertaining to needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. -Built relationships with clients to maintain sales goals and create new opportunities.



Technodex

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2017 - Sep 2018

  -Handling inbound calls for 24/7 call centre regarding to hotel booking and confirmed on booking number -Live chats to be monitored and revert to customer based on promotions offers -Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. -Handling inbound calls for 24/7 call centre regarding to hotel booking and confirmed on booking number -Live chats to be monitored and revert to customer based on promotions offers -Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.



University Malaya (CLUB HOUSE)

• Food and Beverage Manager

  • Apr 2016 - Apr 2017

  -Ensure service quality and food services serve on time based on customer and member request upon placing an order. -Stock checklist on item required for the day and month expenses as well. -Organizing private functions such as birthday, family gathering, wedding dinner, and etc. -Workforce to be all the time on work and provide daily briefing on sessions to be conducted. -Ensure service quality and food services serve on time based on customer and member request upon placing an order. -Stock checklist on item required for the day and month expenses as well. -Organizing private functions such as birthday, family gathering, wedding dinner, and etc. -Workforce to be all the time on work and provide daily briefing on sessions to be conducted.



Standard Chartered Bank

• Singapore
• Financial Services
• 100 - 200 Employee

• Senior service bank

  • Jan 2009 - Apr 2014

  -Handling calls for inbound and assisting customer regarding banking account services.such as credit cards, mortgage, personal loan -Manage outbound list provided by management for sales opportunities. -Engage with team members to provide synergy and ideas to develop customer expectations on the services. -Handling calls for inbound and assisting customer regarding banking account services.such as credit cards, mortgage, personal loan -Manage outbound list provided by management for sales opportunities. -Engage with team members to provide synergy and ideas to develop customer expectations on the services.