Experience

GEDON™

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Specialist Recruiter - Business Development

  • Apr 2023 - Present

  Development and implementation of strategic Business plans and marketing strategies Serves as a member of the Business Development team, helping overall market and technical strategy Liaison and point of contact between GEDON Executive and prospects, ensuring seamless communication and understanding of requirements. Effectively manage client inquiries, concerns, and feedback, proactively taking action to resolve issues in a timely manner. Development and implementation of strategic Business plans and marketing strategies Serves as a member of the Business Development team, helping overall market and technical strategy Liaison and point of contact between GEDON Executive and prospects, ensuring seamless communication and understanding of requirements. Effectively manage client inquiries, concerns, and feedback, proactively taking action to resolve issues in a timely manner.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Training and Quality Supervisor

  • Jul 2022 - Apr 2023

  Supervised day-to-day responsibilities of a team of Trainer II and Quality Analysts,Analyzed daily customer data and metrics to track operation’s performance, patterns, and overallaccount’s health, providing insights for continuous improvement (NPS, CSAT, UES, QA)Followed policies and procedures related to application methods and quality standardsDesigned and supervised the implementation of the Training Department Actions,Supported and supervised training department classesMeasured the effectiveness of training sessions or team progress reports using various feedbackmethods Show less

• Trainer II

  • Mar 2021 - Jul 2022

  Designed and Optimized On-boarding and Training process as part of the ContinuousImprovement policyManaged and engaged a group of New Hires during the On-boarding and Training Stage,increasing retention rate by 26% during a 1 year period.Successfully led the implementation of a new Client and within 2 different sites.Successfully developed a training curriculum and materials for a new product launch, which resulted in an increase in Client's satisfaction by 15%Designed, scheduled and conducted training sessions for multiple teams Show less

• Program Ready Trainer II

  • Oct 2020 - Jul 2021

  Scheduled and conducted training sessions. Preparing and supporting around 120 new employeesProvide consultative support for optimal utilization of In-house toolsSuccessfully trained, and assessed around 20 employees per group, ensuring optimal efficiency inbusiness operations within the training and operations environmentPerformed general administrative tasks related to HR/Payroll processes and ran an organized programof New Hires with 98% effectiveness

• Customer Care Advocate

  • Jan 2019 - Oct 2020

  Assisted a total of 50 Health care Professionals per day analyzing billing and benefits inquiriesrelated to Health Coverage for one of the top 10 Healthcare Insurances in the US, leading to anOverall 93% CSAT score.Provided information about policies, payments, and benefits, with a total score of 98% QA accuracyResolved escalated issues utilizing diverse communication channels to ensure customer satisfaction.Proactively engaged in follow-up communications



Profesional independiente

• Business Consulting and Services
• 700 & Above Employee

• Sr. Recruiter

  • Apr 2019 - Jun 2022

  Lead recruitment efforts for senior roles in Construction & Mining Industries across Australia and New Zealand.Manage relationships with diverse clients, ranging from Tier 1 to Tier 3 Contracting Specialists.Spearhead strategic sourcing and assessment of high-level candidates, including Project Managers, Site Managers, and Health & Safety Managers.Cultivate and maintain strong client and candidate partnerships, ensuring exceptional communication and tailored service.Drive end-to-end recruitment lifecycle, leveraging industry insights to optimize processes from posting to offer negotiation. Show less

• Recruiter I

  • Jan 2018 - Apr 2019

  Specialized freelance recruiter in Construction & Mining Industries across Australia and New Zealand.Represented diverse clients, from Tier 1 to Tier 3 Contracting Specialists.Proactively sourced and assessed Project Managers, Site Managers, and Health & Safety Managers.Fostered strong client and candidate relationships through effective communication.Provided end-to-end recruitment, from job posting to offer negotiation, with a focus on industry insights.



Hotel Kristoff C.A

• Human Resources Analyst

  • Jul 2017 - Jan 2018

  Executed 20 recruitment programs Developed and updated multiple Job descriptions Conducted initial and face-to-face around 7 interviews per day for multiple positions within the company Responsible for hiring and on-boarding process with a 90% stick rate Organized mid and large size events with external vendors Executed 20 recruitment programs Developed and updated multiple Job descriptions Conducted initial and face-to-face around 7 interviews per day for multiple positions within the company Responsible for hiring and on-boarding process with a 90% stick rate Organized mid and large size events with external vendors


CETRO
• Brazil
• E-Learning Providers
• 1 - 100 Employee
• Clinical Psychology Intern

  • Sep 2016 - Mar 2017