Manuella Mezher

Assistance Coordinator at Mideast Assistance International
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Contact Information
us****@****om
(386) 825-5501
Location
Beirut, Beirut Governorate, Lebanon, LB
Languages
  • French -
  • English -
  • Arabic -

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Bio

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Credentials

  • Diplome d’etudes en Langue Francaise DELF B2
    Institut français
    Jan, 2022
    - Oct, 2024
  • ISO 22000 Foundation - Food Safety Inspector Training Course Certification
    Iso liban

Experience

  • Mideast Assistance International
    • Lebanon
    • Insurance
    • 1 - 100 Employee
    • Assistance Coordinator
      • Jan 2022 - Present

      • Receiving, dispatching and replying to phone within agreed time scales and according to the assistance platform procedure. • Assisting clients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations. • Collecting all the information needed from the beneficiary and creating files on the system. • Verifying the general conditions and validity of contracts. • Following up with the client/ beneficiary/ Service Providers/Network Providers. • Advising beneficiaries on benefits and services available. • Analyzing and treating files according to the assistance platform procedure. • Preparing and sending the approved guarantee of payment to Service Providers/Network Providers • Updating the beneficiary/ client about the file status. • Working in a team environment to ensure proper case handling. • Ensuring the application of all the quality requirements. • Ensuring proper communication with all departments to maintain suitable work environment. Show less

  • trendopidia.lb
    • Co-Founder & Co-owner
      • Apr 2021 - Present

      • Ensuring customer service and customer satisfaction • Taking measures to ensure the financial success of the store • Tracking inventory to managing expenses • Manage quality and quantity, price,packaging •Developing marketing campaigns • Ensuring customer service and customer satisfaction • Taking measures to ensure the financial success of the store • Tracking inventory to managing expenses • Manage quality and quantity, price,packaging •Developing marketing campaigns

  • Saint Joseph's Hospital
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Clinical Dietitian
      • Apr 2021 - Oct 2021

      • Patients assessment , evaluate and assesses nutrition status of patients, and screens for nutritional risk in accordance with established department protocols and standards •Patients Education about their health case & on their diet plan • Developing nutrition plans for clients •Kitchen - line supervising , inspecting the daily assembly lines for portions , quality , quantity, temperature and appearance of food served to patients to meet department standards •Monthly reports & case studies as assigned Show less

  • Marie France Lingerie
    • Lebanon
    • Retail
    • 1 - 100 Employee
    • Sales Assistant
      • Mar 2020 - Jan 2021

      • Store organization • Products’ handling and labeling • Monitor stock levels to facilitate restocking and replenishment of emptying shelves • Customer service and provide customers with product pricing, features and availability • Receive and direct the storage of new shipments and large amounts of stock • Inventory check-ups • Ensure compliance with established store policies and guidelines • Collect cash and handle credit transactions to process payments for purchase • Working in a team environment Show less

  • OKAÏDI
    • France
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Sales Assistant
      • Feb 2019 - Feb 2020

      • Store organization and greetings customers •Products’ handling and labeling • Managing cash registers • Ensuring stock levels are well maintained •Customer Service to help them find what they need • Handling customer complaints or handing customers on to management * Product & Service knowledge • Arranging window displays • Promoting store cards and special offers • Team-working • Store organization and greetings customers •Products’ handling and labeling • Managing cash registers • Ensuring stock levels are well maintained •Customer Service to help them find what they need • Handling customer complaints or handing customers on to management * Product & Service knowledge • Arranging window displays • Promoting store cards and special offers • Team-working

Education

  • Lebanese University - Faculty of Sciences
    Master's degree, Foods, Nutrition, and Related Services
    2019 - 2021
  • Lebanese University - Faculty of Sciences
    Bachelor's degree, Biochemistry
    2015 - 2018

Community

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