Experience

ServiceMaster Restore Toronto North-Vaughan

• Canada
• Construction
• 1 - 100 Employee

• Project Manager Assistant - Construction Administrator

  • Nov 2022 - Present

  • Communicating and coordinating project activities between the Project Manager, internal staff, crew, subcontractors, and clients. • Identifying customer needs and expectations and finding the best way to resolve their issues. • Monitoring budgets and communicating with subcontractors as required. • Using the Xactimate system to create and edit estimates according to each insurer's specifications. • Monitoring all external communication related to the jobs and responding/communicating accordingly with multiple insurer adjusters and reviewers. Utilizing the XactAnalysis system to update workflow status daily. • Preparing requests for quotes, purchase orders, work orders, notices of commencement, supporting documentation for cost breakdowns, and other necessary job documents. • Compiling accurate job costing sheets for accounting purposes based on estimates, costing sheets, and purchase orders. • Invoicing clients promptly and managing collections. • Initiating and updating client records, including creating files for all jobs, maintaining client files, and ensuring all documents are scanned and accounted for. • Sending the scope of the project, including emergencies, structure scopes, estimates, and letters, to clients and insurer adjusters. • Ensuring all required documentation, such as work authorizations, structure packages, deductibles, and payment schedules, is received prior to commencing work. Show less



Firm Fence

• Canada
• Construction

• Administrative Assistant/ Sales Coordinator

  • Apr 2021 - Oct 2022

  • Preparing and editing letters, reports, memos, and emails. • Doing quotes for customers. • Tracking quotes, profitability, and job information. • Creating reports to inform the accounting department, general manager, and operational manager about the status and profitability of the active jobs. • Organizing meetings, such as Sales and Health & Safety meetings, and record meeting minutes. • Updating the company’s health and safety policy. • Coordinating the delivery of material at the job site. • Coordinating the technicians' schedules. • Creating and updating the inventory spreadsheet. • Strategically manage complex calendars, organizing, meetings, appointments, and travel arrangements, and proactively identifying and adjusting conflicting events. • Answering phone calls and HomeStar's leads. Show less



The Sweet Potato Incorporated

• Canada
• Retail
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2020 - Mar 2021

  - Addressed customer concerns/inquiries via telephone utilizing keen critical thinking, problem solving abilities and respectfulness. -An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. -Listen attentively to caller needs to ensure a positive customer experience. -Access electronic and paper cataloging systems to look up product information and availability. -Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. Show less



Shoppers Drug Mart

• Canada
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Oct 2018 - Nov 2020

  Accountable for the upkeep and stocking of products available for customer purchases. · Professionally responsible for registered sales on a cash register and keeping the till balanced. · Resolved Customer inquiries and complaints · Processed reports to monitor weekly sales for lottery winnings and purchases. · Addressed customer concerns/inquiries via telephone utilizing keen critical thinking, problem solving abilities and respectfulness. Accountable for the upkeep and stocking of products available for customer purchases. · Professionally responsible for registered sales on a cash register and keeping the till balanced. · Resolved Customer inquiries and complaints · Processed reports to monitor weekly sales for lottery winnings and purchases. · Addressed customer concerns/inquiries via telephone utilizing keen critical thinking, problem solving abilities and respectfulness.



FUNASA - Fundação Nacional de Saúde

• Government Administration
• 700 & Above Employee

• Human Resources Assistant

  • Jun 2016 - Jul 2018

  • Responsible for creating administrative documents and official reports. • Provided answers to employees’ questions about retirement and pension. • Produced Excel spreadsheets of employees who retired or were planning to retire. • Cancelled illegal pensions and benefits. • Ensured confidentiality of all personnel, office, and employment records. • Provided administrative support with payroll, calendars, meetings, and training events. • Trained and onboarded new employees, and conducted orientations for new staff hires. Show less