Manuel Morán
Sub-Director of Customer Success at SmartRyde- Claim this Profile
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Inglés Full professional proficiency
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Español Native or bilingual proficiency
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Bio
Emil Gustavsson
I had the pleasure to have Manuel on my team during the past year. He has been handling a wide range of different tasks including Supplier Integrations, Handling Service Issues Investigations and the latest he been in charge of projects related to service quality. Manuel is a very smart professional, with a high stress tolerance. He often speaks up and coming up with creative ideas that help the team to work better. In the beginning of the employment he managed to graduate from his economy studies, while still completing all his tasks at work which was very impressive to me. His business knowledge in combination with his problem-solving skills has brought a lot of value to my team, and on top of this, he is a very humble individual which makes it easy to work with him I have really been enjoying working with Manuel and I can fully recommend him to anyone looking for a skilled business professional with a great attitude that get the job done quickly and efficient.
Emil Gustavsson
I had the pleasure to have Manuel on my team during the past year. He has been handling a wide range of different tasks including Supplier Integrations, Handling Service Issues Investigations and the latest he been in charge of projects related to service quality. Manuel is a very smart professional, with a high stress tolerance. He often speaks up and coming up with creative ideas that help the team to work better. In the beginning of the employment he managed to graduate from his economy studies, while still completing all his tasks at work which was very impressive to me. His business knowledge in combination with his problem-solving skills has brought a lot of value to my team, and on top of this, he is a very humble individual which makes it easy to work with him I have really been enjoying working with Manuel and I can fully recommend him to anyone looking for a skilled business professional with a great attitude that get the job done quickly and efficient.
Emil Gustavsson
I had the pleasure to have Manuel on my team during the past year. He has been handling a wide range of different tasks including Supplier Integrations, Handling Service Issues Investigations and the latest he been in charge of projects related to service quality. Manuel is a very smart professional, with a high stress tolerance. He often speaks up and coming up with creative ideas that help the team to work better. In the beginning of the employment he managed to graduate from his economy studies, while still completing all his tasks at work which was very impressive to me. His business knowledge in combination with his problem-solving skills has brought a lot of value to my team, and on top of this, he is a very humble individual which makes it easy to work with him I have really been enjoying working with Manuel and I can fully recommend him to anyone looking for a skilled business professional with a great attitude that get the job done quickly and efficient.
Emil Gustavsson
I had the pleasure to have Manuel on my team during the past year. He has been handling a wide range of different tasks including Supplier Integrations, Handling Service Issues Investigations and the latest he been in charge of projects related to service quality. Manuel is a very smart professional, with a high stress tolerance. He often speaks up and coming up with creative ideas that help the team to work better. In the beginning of the employment he managed to graduate from his economy studies, while still completing all his tasks at work which was very impressive to me. His business knowledge in combination with his problem-solving skills has brought a lot of value to my team, and on top of this, he is a very humble individual which makes it easy to work with him I have really been enjoying working with Manuel and I can fully recommend him to anyone looking for a skilled business professional with a great attitude that get the job done quickly and efficient.
Credentials
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Data Visualization with Advanced Excel
CourseraApr, 2020- Nov, 2024 -
Critical Thinking
LinkedInFeb, 2020- Nov, 2024 -
Financial Markets (with Honors)
CourseraFeb, 2020- Nov, 2024 -
Problem Solving with Excel
CourseraJan, 2020- Nov, 2024 -
Strategic Thinking
LinkedInJan, 2020- Nov, 2024 -
Customer Analytics
CourseraSep, 2018- Nov, 2024 -
Data-driven Decision Making
CourseraSep, 2018- Nov, 2024
Experience
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SmartRyde
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Japan
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Travel Arrangements
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1 - 100 Employee
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Sub-Director of Customer Success
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Jan 2022 - Present
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Business Development Manager
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Jul 2020 - Jan 2022
- Manage the entire business development process from prospect new potential partnerships and supplier prospects via email and phone calls up to signing a partnership Agreement. Engage in account management tasks new and existing suppliers.- Negotiate with potential and existing suppliers to improve (decrease) purchase prices, achieving reductions between 5 to 20 EUR/USD compared to existing rates.- Expand service coverage to previously unavailable European and American locations. Onboarded over 60 new suppliers in Europe and America & The Caribbean. Show less
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Mozio Group
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Provider Support
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Jun 2019 - Mar 2020
- Provided support to our worldwide suppliers and partners, and engaged in conflict resolution between our suppliers and customer complaints escalated by the Customer Support team involving critical analysis and problem solving.- Managed a project and wrote the first-ever QA guidelines document to be given to suppliers, to improve QA reporting and resolution with input from the Customer Support team, and resulting in better evidence and reports from suppliers when responding to complaints.
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Customer Support Agent
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Aug 2018 - Jun 2019
- Resolved customer concerns efficiently and expeditiously, through email, calls and chat across 60 daily tickets. maintained a 90%+ customer satisfaction rating- Performed full-time recruiting tasks along with my Customer Support responsibilities, creating job postings, evaluating candidates and scheduling interviews with Team Leads. My input lead to the hiring of 5+ new members across sales and development teams.
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Blue Studies International
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Australia
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Education Administration Programs
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1 - 100 Employee
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Admin Angel
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Nov 2017 - Oct 2018
- Maintained direct contact with partner education institutions, mainly in Australia and New Zealand, managing the student's program application and payment procedure from start to confirmation of enrolment into the program. - Managed student visa applications through the Australian Department of Home Affairs online lodgement facility, engaging in document review and direct assessment with the student to maximize the possibility of approval. Contributed to maintain the agency's 99% visa approval rate. Show less
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Education
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2015 - 2020
Universidad Central de Venezuela
Bachelor's degree, International Relations and Affairs
Community
