Experience

Global Voices Ltd

• United Kingdom
• Translation and Localization
• 1 - 100 Employee

• Global Head of International Sales

  • Jul 2019 - Present

  - Own and hit/exceed annual sales targets within assigned territory and accounts- Develop and execute strategic plan to achieve sales targets and expand our customer base- Build and maintain strong, long-lasting customer relationships- Partner with customers to understand their business needs and objectives- Effectively communicate the value proposition through proposals and presentations- Understand category-specific landscapes and trends- Reporting on forces that shift tactical budgets and strategic direction of accounts

• Head of international Account Managers

  • Jul 2015 - Jul 2019

  Analyse category-specific landscapes and trends while promptly reporting shifts in tactical budgets and strategic direction of accounts. Actively engage in key business acquisitions/mergers assuring a smooth and efficient process. Participate in numerous key projects including a machine translations implementation, a client/supplier portal, geo-localisation for interpreters and remote interpretations ensuring all projects are delivered on time and under budget. Indirectly manage a team of 20 in-house translators, closely monitoring project results for success. - Promoted to positions of increasing authority/responsibility due to exemplary performance and strong management abilities. - Consistently exceeded annual sales targets within the assigned accounts and territory (UK, IT, FR, DE and DK) by 123%. - Developed and executed strategic plans to achieve sales targets and expand the company’s customer base by 186%. - Hit/exceed annual sales targets within assigned territory and accounts (UK, IT,FR,DE,DK).- Develop and execute strategic plan to achieve sales targets and to expand the company’s customer base- Recruit and manage staff, including performance monitoring, mentoring and training.- Understand category-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts.- Lead a cohesive team consisting of 12-15 account managers.

• Country Manager Italy

  • Jun 2013 - Jun 2015

  Prepared and produced detailed monthly/quarterly business performance reports for review by upper management. Led a cohesive team of 7-10 Italian representatives while monitoring for top employee performance. Collaborated with service departments to create procedures to increase customer service and improve customer satisfaction and loyalty. Leveraged consultative sales strengths to identify opportunities, nurture relationships and close deals.- Directed all operations within the country including overseeing moving services, global mobility and records management while continually meeting all profit, revenue, cash and quality targets.- Retained a friendly and professional demeanour when maintaining daily contact with 800 clients, boosting client satisfaction ratings by 19%. - Managed all operations within a country, which involved taking responsibility for profit, revenue, cash and quality targets.- Was in charge of many areas of the business such as moving services, global mobility and records management.- Produced business performance reports, either on a monthly or quarterly basis.- Recruited and managed staff, including performance monitoring, mentoring and training.- Maintaineddaily contact with clients.- Led a cohesive team consisting of 7-10 Italian representatives.

• Account Manager Italy

  • Jun 2012 - Jun 2013

  Served as project manager planning and executing a variety of critical projects while reviewing all major deliverables such as strategic briefs, function specs, tech specs, etc. to ensure quality standards and client expectations were consistently met. Collaborated closely with the project team in order to maintain a continuous knowledge of the project status and identify potential project issues/opportunities for optimal project success. - Spearheaded an agile team of 2-3 members while managing a portfolio of 350 accounts, elevating profits by 155% and revenue by 170% and consistently surpassing all targets.- Managed a portfolio of accounts, keeping track of profit, revenue, cash and ensuring quality targets.- Networked with warm contacts to acquire new business, resulting in acquisition of otherwise non-existent revenue.- Provided skills as a project manager; ensured planning and execution of projects.- Delivered vital presentations to both staff and clients.- Attended meetings with clients to further promote the Global Voices initiative.- Maintained strong relationships with clients to further build on a platform of trust; allowing for future monetization.



Formula Servizi

• Italy
• Facilities Services
• 100 - 200 Employee

• Employee

  • Jun 2006 - Jul 2010

  Established key procedures for improving the organizational efficiency of the inventory control process including promptly collecting stock location orders and printing requests. Provided a safe and clean work environment by maintaining an orderly shipping supply area and fully complying with all procedures, rules and regulations.- Ensured smooth and efficient operations while preparing detailed orders by processing complex requests and supply orders, coordinating relevant materials and packing boxes for delivery.- Safely drove trucks/vans to hospital locations in order to complete deliveries.- Strictly adhered to all organizational standards to ensure quality service and high satisfaction ratings.