Experience

Privilege Aluxes Isla Mujeres

• Mexico
• Hospitality
• 1 - 100 Employee

• Sales Director

  • Nov 2019 - Present

  Ensure hotel meets or exceeds budgeted goals. Responsible for managing the implementation of the hotel's sales and marketing strategies and achieving budgeted top line revenue for the hotel, maximizing profitability for the hotel and ensuring delivery of outstanding quality service for all customers. Significant experience with all aspects of pricing, demand analysis, yield management, business mix; develop strategies and tactics to boost revenue and profitability; extensive knowledge of sales skills, solid knowledge of website analytics tools and up to date with the latest trends and best practices in digital marketing. Plans and directs sales force activities to maximize profit from all segments of the market. Direct the management staff in meeting sales objectives and goals. Responsible for maximizing the potential sales volume of all segments of the market. Ensure best client service through communication amongst the team, cross training within the department and appropriate office coverage. Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives Show less



Formentor, a Royal Hideaway Hotel (Barceló Hotels Group)

• Mallorca

• Channel & Revenue Manager

  • May 2018 - Nov 2019

  Significantly increase revenue through our distribution network (third parties or corporate web); Strengthen existing relationships with key partners; Manage the commercial performance of each partner, and be responsible for hitting and beating revenue targets; Own and improve existing processes for distributing hotel's inventory, work collaboratively with other sales managers to achieve and beat budget. Implement the best practices to ensure effective sales approach. MICE and weddings commercial management. Reservations supervision. Show less



Bari Groep B.V.

• Amsterdam

• Cluster Revenue Manager (Element Amsterdam & Element Frankfurt Airport|Marriott Hotel Group)

  • Nov 2017 - May 2018

  Manage and forecast room inventory to maximize revenue and profits for hotels in the Group. Responsible for building hotels' sales strategies. Conduct analysis of revenue, profits and demand associated with hotel rooms and space inventory. Pricing, forecasting, budgeting, projections. Manage online distribution (third parties or brand web); Establish long-range objectives, strategies and actions to achieve them – Annual Business Plan; work collaboratively with sales managers to achieve and beat budget. Implement the best practices to ensure effective sales approach. Coordinate SEO, SEM, Social Media and online Mktg teams. Show less



JS Hotels

• Spain
• Hospitality
• 1 - 100 Employee

• Online Distribution & Revenue Manager

  • Aug 2016 - Nov 2017

  Significantly increase revenue through online distribution (third parties or corporate web); Strengthen existing relationships with key online partners; Manage the commercial performance of each partner, and be responsible for hitting and beating revenue targets; Own and improve existing processes for distributing hotels’ inventory, work collaboratively with other sales managers to achieve and beat budget. Implement the best practices to ensure effective sales approach. SEO, SEM, Social Media, online Mktg. Show less



Casa de Campo Resort & Villas

• Dominican Republic
• Hospitality
• 400 - 500 Employee

• Distribution Manager

  • Nov 2015 - May 2016

  Significantly increase revenue through third party distribution; Strengthen existing relationships with key online partners; Manage the commercial performance of each OTA channel, and be responsible for hitting and beating revenue targets; Own and improve existing processes for distributing our inventory, work collaboratively with other business leaders to define broader processes / platform requirements, and manage the relationship with internal tech / tools teams, and or external vendors. Significantly increase revenue through third party distribution; Strengthen existing relationships with key online partners; Manage the commercial performance of each OTA channel, and be responsible for hitting and beating revenue targets; Own and improve existing processes for distributing our inventory, work collaboratively with other business leaders to define broader processes / platform requirements, and manage the relationship with internal tech / tools teams, and or external vendors.



Coming2 Destination Management

• Spain
• Travel Arrangements
• 1 - 100 Employee

• Destination Director - Dominican Republic

  • Jan 2015 - Sep 2015

  Destination and local competitors Market Analysis; prospect of potential customers (TTOO, MICE, FITs). Primary contact for TTOO and agencies. Contracting product for www.coming2.com and/or TTOO. Negotiating with non-hotel suppliers (transportation and tour providers). Manage and enhance atypical revenues. Increase local sales. Customer Service (Vendors, sales representatives and transfer guides). Ensure compliance with the SLA for agencies/TTOO and the satisfaction of end customers. Staffing and training. Together with the Financial and National Directors, prepare annual budgets following the guide-lines set by Coming2 GM. Continuous monitoring of the results vs budget in destination, analysing abnormalities and taking appropriate measures to correct them. Track and optimise the performance of the different business areas. Show less



BlueBay Hotels

• Spain
• Hospitality
• 100 - 200 Employee

• Head of Ecommerce, Sales & Contracts Manager

  • Nov 2010 - Oct 2014

  Manage and lead team in achieving contracts for on-line distribution. Generating new revenue, responsible for the entire Ecommerce channels of distribution; recruiting and training sales staff; supervising, motivating and monitoring team performance; maintaining detailed knowledge of the company’s properties/hotels all over the world; involved with product/technology development, identification of new business opportunities and the of marketing strategies. Delivered new IT platform development Project for the Channel Management and the Management of the new Company Website, leading cross-functional teams; handling the Channel Management System and the providers’ extranet to distribute our properties through the OTAs, reservations channels etc. Revenue/Yield Management. Groups and MICE management. Show less



Logitravel

• Spain
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Call Center/Booking/Web Manager

  • Oct 2007 - Sep 2010

  Responsible for the Italian web page, involving business planning, web developing, leading sales and business development agents, back-office agent, web developers and designers; SEO and SEM; handling financial and administration duties; handling providers Responsible for the Italian web page, involving business planning, web developing, leading sales and business development agents, back-office agent, web developers and designers; SEO and SEM; handling financial and administration duties; handling providers



Ventaglio S.p.A.

• Italy
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Destination Manager – Rep Manager

  • Apr 2005 - Oct 2007

  Main destinations: SPAIN: Mallorca, Ibiza, Menorca, Formentera(Balearic Islands); Tenerife and Gran Canaria(Canary Islands); Costa Brava(Mainland)- ITALY: Sicily, Valle d'Aosta, Campania and Puglia) Negotiating/contracting hotel rooms, ground transportation services, organizing quality shore excursions and land activities in destination; Quality and Service control, identify and analyse economic developments in the destination; negotiate contract terms, pricing and payment schedule, manage and resolve business conflicts between the company and the suppliers. Responsible for staffing, implementing procedures, schedules and workflow Show less



Press & Swan S.p.A

• Italy
• Travel Arrangements
• 1 - 100 Employee

• Destination Manager – Rep Manager

  • 2002 - Mar 2005

  Destination Manager – Rep Manager in various destinations (Cuba, Capo Verde, Italy, Mexico, Jamaica, Dominican Republic, Honduras, etc) Destination Manager – Rep Manager in various destinations (Cuba, Capo Verde, Italy, Mexico, Jamaica, Dominican Republic, Honduras, etc)



Dante Benini & Partners

• Personal Assistant

  • Jan 2001 - Jan 2002

  Personal assistant/executive secretary working closely with Architect Benini to provide administrative support, helping to make the best use of his time by dealing with secretarial and administrative tasks. Personal assistant/executive secretary working closely with Architect Benini to provide administrative support, helping to make the best use of his time by dealing with secretarial and administrative tasks.



RBS Comunicazioni spa

• Call Centre Manager

  • Jan 2000 - Jan 2001

  Setting and meeting performance targets for speed, efficiency, sales and quality; managing the daily running of the call centre; liaising with supervisors, team leaders, operatives and third parties; planning and developing staff recruitment, identifying training needs and planning training sessions; coaching, motivating and retaining staff; forecasting and analysing data against budget figures on a weekly and/or monthly basis. Setting and meeting performance targets for speed, efficiency, sales and quality; managing the daily running of the call centre; liaising with supervisors, team leaders, operatives and third parties; planning and developing staff recruitment, identifying training needs and planning training sessions; coaching, motivating and retaining staff; forecasting and analysing data against budget figures on a weekly and/or monthly basis.



Europ Assistance

• France
• Insurance
• 700 & Above Employee

• Call Centre Supervisor

  • Jan 1993 - Jan 2000

  Setting and meeting performance targets for speed, efficiency, sales and quality; managing the daily running of the call centre; liaising with supervisors, team leaders, operatives and third parties; planning and developing staff recruitment, identifying training needs and planning training sessions; coaching, motivating and retaining staff; forecasting and analysing data against budget figures on a weekly and/or monthly basis. Setting and meeting performance targets for speed, efficiency, sales and quality; managing the daily running of the call centre; liaising with supervisors, team leaders, operatives and third parties; planning and developing staff recruitment, identifying training needs and planning training sessions; coaching, motivating and retaining staff; forecasting and analysing data against budget figures on a weekly and/or monthly basis.