Manuela Bodner

Business Analyst at Corvias
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Contact Information
us****@****om
(386) 825-5501
Location
Meridianville, Alabama, United States, US
Languages
  • German -

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Credentials

  • Asking Effective Questions During Requirements Elicitation
    LinkedIn
    May, 2023
    - Nov, 2024
  • Excel: Power Query for Beginners
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Salesforce Certified Administrator (SCA)
    Salesforce
    Feb, 2020
    - Nov, 2024
  • Applied Project Management
    Villanova University
    Jun, 2019
    - Nov, 2024
  • Master Certificate in Business Analysis
    Villanova University

Experience

  • Corvias
    • United States
    • Strategic Management Services
    • 300 - 400 Employee
    • Business Analyst
      • Apr 2007 - Present

       Spearhead analysis activities covering processes, operational efficiencies, performance, and workflows to identify opportunities, prioritize, create task groups, and implement comprehensive improvements. Execute support functions for 800+ end-users including ticket processing for access permissions, software troubleshooting, and research of reported issues. Serve as a system administrator for Yardi 6, Yardi 7s, Salesforce, and Entrata. Conduct meetings with key stakeholders, cross-functional team members, IT, end-users, and leaders to share ideas, gather critical information, identify business requirements, and communicate insights. Develop and implement project plans by defining scope, requirements, and timelines to ensure accountability for deliverables and on-time completion. Advance organizational goals by facilitating end-user training, managing vendor relationships and reviewing, updating, and creating user manuals. Oversee vendor management, company website hosting and maintenance, and mobile device account billing with onsite support for equipment orders and replacement.Noted Accomplishments: Managed a project to transition from Salesforce Classic to Salesforce Lightening for 70 users. Facilitated implementation of Salesforce including post-implementation support.  Transitioned staff to new property management software, Entrata, by partnering with business analysts in diverse specialties, gathering requirements, testing, gap analysis, UAT, training facilitation, phased rollout, and ongoing system enhancements. Show less

    • Community Management Portfolio Coordinator
      • Feb 2006 - Apr 2007

      - Compile and prepare weekly, monthly and quarterly reports- Manage travel arrangement for Director and Deputy Director- Prepare and submit expense reports- Manage company mobility accounts- Create Purchase Orders- Manage calendars for Director and Deputy Director- Support neighborhood offices- Managed relocation process of families in the path of demolition

  • R. Bryan Thompson, CPA, P.C
    • Office Manager
      • Aug 2003 - Jan 2006

      - Responsible for accounts payable and accounts receivable - Handle payroll accounts for most clients - Responsible for interviewing and hiring of prospective employees for clerical position within the company - Review and process payroll tax deposits, sales taxes and quarterly reports - Maintain appointment calendar for 3 accountants - Handle and screen mail for entire office - Maintain database for offside stored files - Ensure sufficient office supplies and refills for equipment - Act as mediator between clients and accountants - Assist clients with resolving of tax notices - Greet clients and take incoming phone calls - Performed all overall office procedures Show less

  • Sprint
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Regional Technical Support Representative
      • Oct 2001 - Jun 2003

      - Provide technical support for the Sales Escalation Team - Resolve service effecting issues for customer phones in a timely manner - Addressed all technical escalations in supervisors absence - Identify provisioning versus network problems - Escalate identified network problems to the Network Trouble Management Team and Engineering - Technical troubleshooting of phones in different Databases and Markets - Provide support to internal/external customers on coverage/network inquiries Show less

  • Intown Veterinary Group
    • Woburn, MA
    • Receptionist
      • 2002 - 2003

      - create new client and update existing client accounts - schedule appointments for all doctors at clinic - enter treatment and diagnostics - enter charges and handle payments - fill and dispense prescribed medication - update referring veterinary clinics - create new client and update existing client accounts - schedule appointments for all doctors at clinic - enter treatment and diagnostics - enter charges and handle payments - fill and dispense prescribed medication - update referring veterinary clinics

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