Experience

Santa Eulalia Barcelona

• Spain
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Operations Ecommerce at Santa Eulalia

  • May 2019 - Present

  • Customer care focused; e-mail & phone. Handling incoming emails and in and outbound calls customers. • Guide and advise potential customers with the aim of converting to purchase. • Ensure a satisfactory outcome for the customer and resolve issues. • To investigate payment issues and monitor all orders for fraud. • To supervise the whole photographing and descriving process. • To create and activate products on the shops and make sure that they are displayed correctly using Magento. • To request refunds accurately in the systems. • Produce templates that streamline processes and keep these updated. • To ensure that shops are adequately stocked and this is reflected in the system. • To liaise as required with the online shop warehouses in order to resolve delivery issues and e-ticketing. • Perform monthly stock takes with warehouse and reconcile any variances • Liaise with E-Commerce Operations Manager (Finance & Stock) as significant performance or fulfilment issues occur within assigned warehouse • To prepare the outlet,sales and special offers every change season. • Liaise directly with suppliers to resolve any customer complaints or issues as necessary. • Work with other members of team to resolve content or booking issues and communicate any customer feedback to team. • Work with Online Marketing & Analytics team to enhance the shops and increase revenue and profitability, providing support for delivering the merchandising and affiliate strategies • Work closely with logistics centre - inventory management. • Streamlining operational processes to build and support the overall organization. • Solving both, routine issues and complex customer inquiries; complaint handling. • Administrative tasks. • Support of others marketplaces team including managing platforms as Farfetch, Miinto, Intramirror and Secoo. Show less



TD SYNNEX North America

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Procurement Operations Specialist

  • Mar 2017 - Apr 2019

  • Operational procurement activities for nordic region. • Purchaser for IT products from manufacturer for Nordic countries: Sweden, Denmark, Norway and Finland. • Key Account of Apple, and other peripheral vendors. • Stock Management: Controlling the level and quality of stock in the warehouse. Achieve product availability, inventory healthy level and inventory cost targets. • Manage and solving deviations around prices, quantities, obsolete products and warehouse issues. • Analyzing tendencies and MRP. • Keeping the purchases within the limits of the budget. • Solving day-to-day issues with the manufacturer, sales teams, and warehouse. • Analyzing PO, warehouse, or invoicing discrepancies. • Controlling SKUs and pricing to be up-to-date. • Working under set KPI's. • Resolution of warehouse queries. • Stock Returns to the vendor. • Working daily with SAP and Microsoft Office. • Involved in the welcoming process of new hired people and trainings. Show less



Manuel Vicente Photography

• Australia
• Photography

• Director and founder of the company of Manuel Vicente Photography

  • Sep 2013 - Feb 2017

  Creation of a photographic services and graphic design company. Market study adapting a European and innovative style to the Australian market. Boutique and personalized customer service. Launch of an exclusive product. Promotion and positioning in the first pages of ranking in google creating a client portfolio tripled in 3 years as well as its revenue. Photojournalism Wedding Photographer Natural and candid event and portrait photographer. Portrait, fashion and coorporare . Graphic design services. Show less



aussieBum

• Australia
• Manufacturing
• 1 - 100 Employee

• Purchasing, Inventory and Processing Administrator

  • Sep 2013 - Dec 2014

  • To make sure that the supplied stocks meet the demand. • To deal with inventory and shipping data. It includes entering the information in the computer system or company’s database.This involves creating purchase orders for both raw materials and garments, receiving stock, quality control, reconciliation against suppliers and manufacturers delivery dockets / invoices. • To prevent over ordering and overstocking. • To manage the purchasing orders for the upcoming services, supplies, and equipment. • To create, manage, and check inventory reports along with the supply balances. • To make sure that all supplies and inventory are in a safe number. • To keep track of any inventory needs for restocking, reorder levels. • To create, document, and maintain detailed records of the inventory – all kinds of them, including the outgoing, incoming, and the current supplies. • To prepare the supply or inventory for shipping and delivery. • To track and make sure that deliveries are well received. • To create documents and notes concerning damaged inventory. • To organise team members to allocate stock and do stock takes. Show less



TNT

• Netherlands
• Freight and Package Transportation
• 700 & Above Employee

• Customer Service Major Account

  • Mar 2006 - Jul 2013

  • Tracing and Tracking of shipments for the 2 biggest TNT’s Major Accounts, Antonio Puig and Bic Graphic. • Monitoring freight to ensure account parameters are being met and delivered on time. • Proof of delivery and shipment status. • Managing customers - both suppliers and vendors. • Troubleshooting and resolving problems. • Finding opportunity for additional sales and up selling to current customers. • Responding to customer inquiries via phone and email in a timely manner. • Updating and entering in all information in the Transportation Customer Service Management Database • Resolving key client issues and complaints. • Managing communications between key clients and internal teams. • Collaborating with the sales team to maximize profit by up-selling or cross-selling. • Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members. • Meeting all client needs and deliverables according to proposed timelines. Show less



Keytel

• Spain
• Hospitality
• 100 - 200 Employee

• Receptionist Manager, Royal Eagle Hotel.

  • Sep 2003 - Jan 2006

  • To supervise the professional greeting of clients and visitors, to the highest standards. • To manage room reservations ensuring that the bookings team are processing all enquiries accurately.Recruitment, induction and training of receptionists security guards and meeting room co-ordinators • Appraisals and performance management of staff, including monthly meetings. • Leading, monitoring, motivating and inspiring the team; providing guidance and support. • Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services • Produce, manage and operate the reception rota, checking future planned absences, planning cover and ensuring overtime is provided when necessary • Monitor office budget and produce weekly/monthly reporting where applicable. Keep updated records of office expenses and costs • Supervise the co-ordination of VIP Functions and events. • Review the uniform requirements and source new suppliers if needed. • Support to Reservation Department. Show less



Kudos

• Londres, Inglaterra, Reino Unido

• Restaurant Supervisor

  • Sep 2002 - Sep 2003

  • Complete all closing and/or opening procedures to company standards. • Take full responsibility and ownership of having a key present during all scheduled shifts • Responsible for opening and/or closing the work location. • Continued alcohol compliance and customer service training, ensuring compliance with all alcohol policies. • Timely communication of inventory, cash handling, safety and customer matters. • Maintains and inventories all product in preparation of inventory ordering. • Committed to delivering high levels of customer service. Show less