Experience

The Salvation Army National Capital Area Command

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Customer Service Support Specialist/Intake Coordinator

  • Jan 2023 - Present

  Serve as the front-line support for the Emergency Rental Assistance Program (ERAP). Administer on site services and collaborate with the social services manager to effectively work through crisis situations and refer clients to necessary community resources. Utilize the Department of Human Services (DHS) portal to input, update and maintain client information for ERAP to help income eligible District residents facing housing emergencies. Adhere to all program policies… Show more Serve as the front-line support for the Emergency Rental Assistance Program (ERAP). Administer on site services and collaborate with the social services manager to effectively work through crisis situations and refer clients to necessary community resources. Utilize the Department of Human Services (DHS) portal to input, update and maintain client information for ERAP to help income eligible District residents facing housing emergencies. Adhere to all program policies, procedure, and guidelines within the District of Columbia Show less Serve as the front-line support for the Emergency Rental Assistance Program (ERAP). Administer on site services and collaborate with the social services manager to effectively work through crisis situations and refer clients to necessary community resources. Utilize the Department of Human Services (DHS) portal to input, update and maintain client information for ERAP to help income eligible District residents facing housing emergencies. Adhere to all program policies… Show more Serve as the front-line support for the Emergency Rental Assistance Program (ERAP). Administer on site services and collaborate with the social services manager to effectively work through crisis situations and refer clients to necessary community resources. Utilize the Department of Human Services (DHS) portal to input, update and maintain client information for ERAP to help income eligible District residents facing housing emergencies. Adhere to all program policies, procedure, and guidelines within the District of Columbia Show less



Cook County Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Care Coordinator Scheduler

  • Jun 2022 - Jan 2023

  Track Client information, schedules, files and forms in a confidential manner. Maintain documentation of all client encounters and complete reporting requirements according to organization standards. Also conduct intake assessment, treatment planning and reassessment service. Track Client information, schedules, files and forms in a confidential manner. Maintain documentation of all client encounters and complete reporting requirements according to organization standards. Also conduct intake assessment, treatment planning and reassessment service.



RUSH University Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Representative

  • Oct 2017 - Aug 2021

  • Delivers patient experience through effective interactions with caller and/or patient, and multiple RUMG and/or RUMC departments • Promptly, politely and professionally answers all telephone calls. Optimizes listening skills to assess the caller’s need and respond with good judgement and communication to ensure the most appropriate resolution. • Exhibits sensitivity to patient health information and protects confidentiality. Maintain privacy at all times for patient and employee… Show more • Delivers patient experience through effective interactions with caller and/or patient, and multiple RUMG and/or RUMC departments • Promptly, politely and professionally answers all telephone calls. Optimizes listening skills to assess the caller’s need and respond with good judgement and communication to ensure the most appropriate resolution. • Exhibits sensitivity to patient health information and protects confidentiality. Maintain privacy at all times for patient and employee information. • Promotes a positive and productive environment, supporting teamwork and communication • Ensures an exceptional patient provider and department experience by proactively monitoring, correcting and reporting issues and/or errors including, but not limited to: completing appointment activity and message routing to ensure access and avoid conflicts, addressing department and/or provider capacity issues, reporting workflow and/or epic tool issues and providing recommendation. Show less • Delivers patient experience through effective interactions with caller and/or patient, and multiple RUMG and/or RUMC departments • Promptly, politely and professionally answers all telephone calls. Optimizes listening skills to assess the caller’s need and respond with good judgement and communication to ensure the most appropriate resolution. • Exhibits sensitivity to patient health information and protects confidentiality. Maintain privacy at all times for patient and employee… Show more • Delivers patient experience through effective interactions with caller and/or patient, and multiple RUMG and/or RUMC departments • Promptly, politely and professionally answers all telephone calls. Optimizes listening skills to assess the caller’s need and respond with good judgement and communication to ensure the most appropriate resolution. • Exhibits sensitivity to patient health information and protects confidentiality. Maintain privacy at all times for patient and employee information. • Promotes a positive and productive environment, supporting teamwork and communication • Ensures an exceptional patient provider and department experience by proactively monitoring, correcting and reporting issues and/or errors including, but not limited to: completing appointment activity and message routing to ensure access and avoid conflicts, addressing department and/or provider capacity issues, reporting workflow and/or epic tool issues and providing recommendation. Show less



JLL

• United States
• Real Estate
• 700 & Above Employee

• Operations Specialist

  • Jun 2016 - Oct 2017

  Provide commercial real estate strategy, services and support to organizations around the globe. Provide commercial real estate strategy, services and support to organizations around the globe.