Experience

De La Salle Medical and Health Sciences Institute

• Philippines
• Education Administration Programs
• 200 - 300 Employee

• Specialist: Strategic Planning & Monitoring

  • Mar 2023 - Present

  Specialist: Strategic Planning & Monitoring Specialist: Strategic Planning & Monitoring



Belong Home Inc.

• Onboarding/Service Operations Manager

  • Sep 2020 - Jul 2022

  ● Receive Service requests from Homeowners/Residents in California & Miami ● Create, classify & delegate service tickets to their respective cities & service provider ● Segregate each ticket according to issue before delegating service tickets ● Investigating Service tickets to ensure the nature of the request ● Verify service requests if it was made by the homeowner/resident ● Create & schedule walkthrough inspections before turning over homes ● Coordinate, monitor & update service tickets from on-site service providers Show less



Upwork

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Fraud Prevention Specialist

  • Nov 2009 - Sep 2020

  ● Identify, recognize & study new & existing trends of fraudulent activities in the platform ● Verify Freelancer/Client accounts for suspicious data/information ● Escalate cases to other departments that are not considered as scam ● Sanction Freelancers/Client accounts based on their fraudulent activities ● Identify, recognize & study new & existing trends of fraudulent activities in the platform ● Verify Freelancer/Client accounts for suspicious data/information ● Escalate cases to other departments that are not considered as scam ● Sanction Freelancers/Client accounts based on their fraudulent activities



Toyota Motors Philippines

• Philippines
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Marketing Professional

  • Mar 2003 - Dec 2008

  ● Telemarketer, mostly for lead generation, follow-up calls and customer support. ● Handles individual and fleet accounts doing showroom duties and field displays. ● Customer Service Representative for service appointments, insurance renewals, vehicle registration and other after-sales services. ● Telemarketer, mostly for lead generation, follow-up calls and customer support. ● Handles individual and fleet accounts doing showroom duties and field displays. ● Customer Service Representative for service appointments, insurance renewals, vehicle registration and other after-sales services.