Experience

iTEK Services, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2012 - Present

  Responsible for insuring service delivery on 8 nationwide accounts. Duties include creating weekly Due Back Report for both Retainer clients and Time & Material service clients. Create and deliver to new customers software application training for internal call flow. Developed and implemented process for T&M clients requiring Depot Repair Services. Interface with clients during weekly and monthly meetings. Compile T&M and monthly billings for all accounts and submitting to AR for billing. Responsible for insuring service delivery on 8 nationwide accounts. Duties include creating weekly Due Back Report for both Retainer clients and Time & Material service clients. Create and deliver to new customers software application training for internal call flow. Developed and implemented process for T&M clients requiring Depot Repair Services. Interface with clients during weekly and monthly meetings. Compile T&M and monthly billings for all accounts and submitting to AR for billing.



drp consulting, inc

• United States
• Software Development
• 1 - 100 Employee

• Billing and Invoicing

  • Mar 2012 - Present

  Responsible for creating weekly billing for both Retainer clients and Time & Material service clients. Maintain Billing & Invoicing spreadsheet. Review and update engineer service delivery work orders. Deliver Invoicing in PDF format to clients via e-mail. Assist President and CEO as required. Responsible for creating weekly billing for both Retainer clients and Time & Material service clients. Maintain Billing & Invoicing spreadsheet. Review and update engineer service delivery work orders. Deliver Invoicing in PDF format to clients via e-mail. Assist President and CEO as required.



Apex Computer Systems, Inc.

• Cerritos, CA

• Project Manager

  • Apr 2010 - Aug 2010

  Responsible for Managing Service Delivery on nationwide accounts. Work with both Service Dispatch and Service Delivery divisions to deliver computer maintenance to nationwide corporate accounts. Additional responsibilities included but not limited to create daily and monthly service delivery reports, customer invoicing through Accounts Receivable, vendor selection, creating budget projections, shipping, warehousing and purchasing. Responsible for Managing Service Delivery on nationwide accounts. Work with both Service Dispatch and Service Delivery divisions to deliver computer maintenance to nationwide corporate accounts. Additional responsibilities included but not limited to create daily and monthly service delivery reports, customer invoicing through Accounts Receivable, vendor selection, creating budget projections, shipping, warehousing and purchasing.



NCC Global Service, LLC

• Consumer Services
• 1 - 100 Employee

• National Projects Manager

  • Dec 2009 - Apr 2010

  Responsible for Managing Service Delivery on nationwide accounts. Work with both Service Dispatch and Service Delivery divisions to deliver computer maintenance to nationwide corporate accounts. Additional responsibilities included but not limited to create daily and monthly service delivery reports, customer invoicing through Accounts Receivable, vendor selection, creating budget projections, shipping, warehousing and purchasing. Responsible for Managing Service Delivery on nationwide accounts. Work with both Service Dispatch and Service Delivery divisions to deliver computer maintenance to nationwide corporate accounts. Additional responsibilities included but not limited to create daily and monthly service delivery reports, customer invoicing through Accounts Receivable, vendor selection, creating budget projections, shipping, warehousing and purchasing.



All-Star Consulting, LLC.

• Executive Offices
• 1 - 100 Employee

• National Projects Manager

  • Jan 2009 - Dec 2009

  Responsible for Managing Service Delivery on nationwide accounts. Work with both Service Dispatch and Service Delivery divisions to deliver computer maintenance to nationwide corporate accounts. Additional responsibilities included but not limited to create daily and monthly service delivery reports, customer invoicing through Accounts Receivable, vendor selection, creating budget projections, shipping, warehousing and purchasing. Responsible for Managing Service Delivery on nationwide accounts. Work with both Service Dispatch and Service Delivery divisions to deliver computer maintenance to nationwide corporate accounts. Additional responsibilities included but not limited to create daily and monthly service delivery reports, customer invoicing through Accounts Receivable, vendor selection, creating budget projections, shipping, warehousing and purchasing.



Revacomp, Inc.

• Houston, TX

• National Projects Manager

  • Jul 2004 - Dec 2008

  Responsible for Managing Service Delivery on nationwide accounts. Work with both Service Dispatch and Service Delivery divisions to deliver computer maintenance to nationwide corporate accounts. Additional responsibilities included but not limited to create daily and monthly service delivery reports, customer invoicing through Accounts Receivable, vendor selection, creating budget projections, shipping, warehousing and purchasing. Responsible for Managing Service Delivery on nationwide accounts. Work with both Service Dispatch and Service Delivery divisions to deliver computer maintenance to nationwide corporate accounts. Additional responsibilities included but not limited to create daily and monthly service delivery reports, customer invoicing through Accounts Receivable, vendor selection, creating budget projections, shipping, warehousing and purchasing.



AMTEK Systems Service and Network Solutions

• Covina, CA

• Contracts Manager / Customer Service

  • Jul 1999 - Jul 2004

  Responsibilities included customer support and service delivery. Manage, enter and update all customer contracts both local and nationwide. Prepare monthly billing reconciliation for accounting. Assist in office management and employee training and development. Additional responsibilities include but not limited to vendor selection, contract negotiation and purchasing. Responsibilities included customer support and service delivery. Manage, enter and update all customer contracts both local and nationwide. Prepare monthly billing reconciliation for accounting. Assist in office management and employee training and development. Additional responsibilities include but not limited to vendor selection, contract negotiation and purchasing.



CBE Technologies

• Costa Mesa, CA

• Inside Sales Consultant / Product Coordinator

  • Jul 1993 - Jul 1999

  Responsible for assisting Account Manager by preparing, pricing and specifying quotations in conjunction with Systems Integration projects. Developed and Maintained customer base for both Nationwide and Local corporate accounts. Maintain customer service levels, purchase computer/peripheral parts and whole units. Additional responsibilities include but not limited creating monthly service delivery reports, vendor selection, customer invoicing, creating budget projections, shipping, and warehousing. Show less



VitekSystems Distribution

• San Diego, CA

• Education Center Administrator / Drake Test Proctor

  • May 1991 - Jul 1993

  Responsible for the oversight and administration of Drake certification testing for industry certifications ranging from Novell CNE and FAA Flight Certifications. Additional responsibilities included but not limited to the Education Center for course presentation, coordinating contract and visiting instructors, maintain center inventories of course materials and equipment. Responsible for the oversight and administration of Drake certification testing for industry certifications ranging from Novell CNE and FAA Flight Certifications. Additional responsibilities included but not limited to the Education Center for course presentation, coordinating contract and visiting instructors, maintain center inventories of course materials and equipment.